Great location, lift, pleasant restaurant and bar, good breakfast. (Very good breakfast staff) Friendly attentive room staff, excellent check in receptionist. Comfortable room.

I was given wrong breakfast times for the day we left. (2nd January) This meant that as we were catching the morning ferry we could not have the full breakfast that was promised in writing. A pre ordered continental one was available. The evening receptionist told me the night before that this kind of error was to be expected. She had to be asked for an apology. When I emailed a few days later, the hotel staff did apologise by return. The bathroom wash basin had a long hairline crack and was a little loose. I understand this has been on the hotels to do list for a quiet period.

The is a great location along the promenade with easy walking access to the beach and a longer walk to the shopping and restaurant area. The hotel's restaurant was good with a nice buffet breakfast, lunch, and dinner. The offer a High Tea but you have to reserve 24 hours in advance. The staff was very helpful. We took the local bus from the airport to the hotel, it stops right out front; and a taxi back - very easy. Make sure you say "Hi" to the fairies when you cross the fairy bridge. :-)

The rooms were small for the length of our stay. There was a bed and a desk with little room otherwise. We looked at other rooms and this is standard for our part of the hotel. If you are staying for an extended period, suggest you ask about a larger room, especially if you have large suitcases. We travel with carry-on luggage and even this was in the way.

Great breakfast (though the kipper is exactly that: a kipper on a plate - this is what I expect, but my cousin expected something else....) and amazing staff who were more than willing to help accommodate our needs. Nice lounge, reasonable bar, and easy to get to - only a 15 minute walk from the ferry. And, if important to you, ironing facilities available - they lend you an iron and Ironing board.

I'm a tad under six foot and found that my feet were flirting dangerously with the end of the bed in the single room. Can imagine that a taller man might struggle and a sign I should have gone for a double. The pillow was also acceptable, but not amazing - both worth mentioning for the fussier travellers!

I first stayed at this iconic IoM hotel in the early 90's, before I'd been to the island to watch the racing, so had fond memories of it. Have been in on several occasions since, but only for a drink - usually during the TT or MGP, but not to stay there. Since our team won the MGP last year, I was back on the island for the Winners Dinner which was a great night just down the road from the Empress. Thoroughly enjoyed my stay, great staff and great views of Douglas Bay.

It has to be said that it's getting 'a little tired' and could do with a refurb (entirely, or in places), but that didn't detract from my stay and the cost was very reasonable (considering I booked the penthouse room).

Location just along central promenade, accessible where ever you want to go, bus stop right in front of the hotel where you can get the bus going to airport for £3 oneway and takes 25mins to reach Ronaldsway airport. Plenty of restaurants and shopping area just around the corner of the hotel. Staff were very friendly and approachable. Good buffet breakfast. The person who played in The Piano Bar was awesome⭐️⭐️⭐️⭐️⭐️

the elevator is a bit small if you have big luggage with max of 2-3 person only can accommodate i think?

The hotel was very clean and well kept. The bed was comfortable but not as comfortable as some hotel beds we’ve stayed in recently. The large screen TV with Sky Sports and BT sports was incredible for watching football in your room. The free all you can eat breakfasts were amazing and filled us up nicely for the days we were there. The room had a radiator you could turn on and produced good heat for the October evenings.

The walls were very thin and we could hear other guests moving out very early in the morning. The doors made a considerably loud bang when closed so woke us up very early. We could also hear a guest walking around their room upstairs which was disconcerting especially early in the morning.

Lovely hotel, perfectly situated. We stayed in the family room which we'd have preferred to have been a bit bigger and no sea view possible for family rooms. Breakfast was nice and as expected. Reception/lounge area had a nice atmosphere and food was delicious! Pianist played on the grand piano a few times a week in the evenings which was a nice touch.

We thought our beds were a bit too hard for our liking and the pillows were lumpy and quite flat. Family room a bit small for 3 adults with 3 suitcases.

Very clean and well presented hotel. Good location. Excellent breakfast. Bar staff very friendly and accommodating. Taxi options from the main desk. Pianist excellent - lovely atmosphere. Food delicious. Bed very comfortable - extra pillows a bonus.

No air con. WiFi not working for 2 of the 4 days here, which I know isn’t directly their fault, however the hotel is a bit of a ‘black spot’ area so 4g didn’t work either, meaning I couldn’t contact family or order room service without leaving the room. Not much communication about it either. Shower curtain had seen better days and radiation in the bathroom was leaking on the floor.

We were on the 4th floor.Sea view room. It was perfect. Bathroom was spotless.We had dinner in the bar each evening and was gorgeous and very reasonable more than enough.The bar staff were very friendly and the people cleaning the rooms were very good.Location was great walking distance to everything. In other reviews people complained about the lift.Well I have to say we were there for 6 days and we were not left waiting. Would go back there in a heart beat.Thank you to all in The Empress Hotel for making our holiday such a happy event.

There was nothing to dislike everything was perfect thank you.

Hotel is at a good central location and on the Promenade, which is a beautiful display of Victorian architecture. Bed and bedding was very comfortable. Nice full breakfast, which I enjoyed. Staff was helpful but not always friendly.

There are a lot of stairs leading up to the lobby so I had to have the taxi cab driver take my bags up the stairs for me, and later, back down. Later, I discovered that there's another way in, through the breakfast room downstairs, by which you can avoid the stairs. Someone should have said something about that! Dinner was ok but everything I ordered was way too salty. In the morning, one of the waitresses made a face when I asked for milk or cream with my Earl Grey tea, which is the classic way to drink it and the way I like it. She tried to convince me that I was drinking it the wrong way, which I thought was very peculiar. The younger woman at the desk never smiled. Other staff were friendly and helpful.