Everything about my stay was truly amazing, and I would especially like to highlight the exceptional service provided by the reception staff. Ms. Betty was incredibly kind, helpful, and professional throughout my visit. Her warm and attentive support made a significant difference and truly added value to my overall experience. In fact, she was the main reason I chose to extend my stay and the key reason I would wholeheartedly recommend this hotel to others. Ms. Betty is a true asset to your team, and I deeply appreciate her outstanding hospitality!

Nothing everything was perfect

This is my second time at Ibis Hotel. Going to Jerusalem, my family and I, we do not need to look elsewhere. All the staff are wonderful always ready to help. The rooms are clean and comfortable. The beds are comfortable with mattresses just like at home. Breakfast is always fresh and there are so many dishes to choose from. As a location, the location is the best location in Jerusalem. All shops, restaurants, bars and the tram are just outside the hotel. The old city is in walking distance just down the road. I 100% recommend this hotel. I thank all the staff, especially the breakfast staff, but a special thanks goes to Jessica who works at the breakfast department and to Afrat who works at the reception. Thanks to all for making my holiday in Jerusalem complete. I will surely choose Ibis City Centre Hotel again. ❤️❤️ ❤️

Staff were amazing. We needed to store luggage And they gladly did that. We needed a taxi and they helped with that. Every time we came or left we were greeted politely.

Our view was terrible. The building next to us looked bad such as no windows and stray cats. The first night was noisy in the street. And the construction next to it made it difficult for our taxi and they start early in the morning.

- very tasteful breakfast (a lot of option to choose: cheeses, salads, halva, daes etc) - perfect location (close to the Old City, to stores, light train), easy access by train to Central Station - rooms big enough, clean, comfortable - electric kettle with mugs, coffe and tea (really nice addition) - quiet air conditioner (window should be shut because of the noises from the street so air conditioner on is must have)

- television - after some time screen went black and it was needed to turn off and on to watch (sometimes twice) - a little too much noise from the street (if I wanted to have window open, with window closed it was quiet)

Excellent breakfast every day and (by limited reservation) an excellent Friday night Shabbat dinner. Prime location, fair price.

Even knowing hotel's location it was difficult to find it by car (vehicle dropoff and garage is in rear); mass-transit access (on previous stay) was easy. Also, hotel's representation regarding parking was incomplete (it's a "robot"-operated garage, so once you deposit your car you have no access to it until you check it out).

Excellent and convenient location, bars, restaurants, shops, tram are just one minute away. The Old city, Mamilla shopping centre, Jaffa Gate are only down the road. We could not have chosen a better hotel for its location. Rooms are not that spacious, but still comfortable. Beds are comfortable too. Apart from the hotel excellent location, we cannot not mention the staff. The staff were all friendly and helpful, always doing their best to give us a perfect stay. Breakfast was always yummy and we could not not notice that there was a different yummy dish served every day together with the other daily breakfast dishes. Well done and thanks to the chef. All staff that served breakfast were kind and helpful, very dedicated to their job, especially Jessica. My mother is very fussy about her morning teas and Jessica was always there every morning helping my mother with her teas, making sure that the teas and everything was to my mother's liking. Mummy loved it :) My mother calls Jessica "the sweet angel girl, the best tea maker". We thank all the staff for making our stay complete ❤️

Unforgettable Vacation at IBis Hotel Jerusalem - 10/10 I had the immense pleasure of spending my vacation at the IBis Hotel in Jerusalem, and I must say it was simply outstanding. From the excellent location to the friendly staff, this hotel exceeded my expectations and deserves a perfect rating of 10/10. The location of the hotel is ideal for travelers wanting to explore the beautiful city of Jerusalem. It is just a stone's throw away from the impressive Old City, which is filled with historical treasures and significant religious sites. Additionally, the hotel benefits from its proximity to both local and long-distance transportation links, making it incredibly easy to travel both within the city and to surrounding areas. Breakfast at the IBis Hotel was an absolute highlight each morning. With a wide selection of fresh and delicious dishes, no desires were left unfulfilled. The quality of the ingredients and the variety of options ensured that each day started with an energetic and tasty beginning. Another noteworthy feature of the IBis Hotel is the friendly and helpful staff. They truly went above and beyond to make the guests' stay as enjoyable as possible. Their recommendations and advice contributed to making my vacation in Jerusalem even better than I had imagined. All in all, my stay at the IBis Hotel Jerusalem was an unforgettable experience, and I wholeheartedly recommend it to anyone looking for top-notch accommodation in this fascinating city. The combination of an unbeatable location, delicious breakfast, and dedicated staff makes this hotel the perfect choice for an unforgettable vacation in Jerusalem.

Location great Beds very comfortable Room was spacious Anna at reception very friendly and always had a smile

Hotel never had space to accommodate me for Shabbat dinner. The Shabbat dinner was very important to me. Reception said they would call me back and they didn’t. There was no way of telling the time in the bedrooms on Shabbas. The noise from the construction next door. I didn’t know that before I booked.

BREAKFAST: GOOD VARIATY OF CHOICE OF FOOD, GOOD KOSHER FOOD AS WELL, AND FOOD PRESENTATION WAS VERY NICE, SPECIFICALLY ALL SEEMD CLEAN AND FOOD FRESH. STAFF WAS VERY FRIENDLY AND SMILING ALWAYS. I REALLY APPRECIATE MR JOHN FROM BREAKFAST, HE WAS ALWAYS LOOKING AFTER THE SATISFACTION OF GUESTS. HE WAS ALWAYS RESPECTFULL AND PROFESSIONAL. ALSO THE LADY WHO DID MY ROOM BRIAN (SHE SPOKE ARABIC) CAN'T REMEMBER HER NAME EXACTLY BUT SHE WAS ALWAYS HELPFUL AND NOT RUDE. ALSO ANTON FROM THE LOBBY, ALWAYS PROFESSIONAL AND SMILING.

THAT THE DOOR OF THE BATHROOM DOES NOT HAVE A LOCK. THAT THERE SHOULD BE BOTTLES OF WATER IN THE ROOM AND REFRIGERATOR SHOULD BE MORE COLD.

Hotel is centrally located in Jerusalem and close to all the tourist spots. Staff is very helpful and will do whatever is needed to keep the stay excellent.

The negatives are that the room is a bit cramped, Parking should be provided to customers for free of change. That's a major problem in the whole of Jerusalem.