Wonderful location , Helpfull day time staff . Good value for money

A bit noisy Nighttime receptionist was really unpleasant and rude

I was a bit hesitant because of different reviews but in the end I think the hotel was very nice, good value for money. It's not the newest hotel but everything was good, nice apartment, very kind and helpful staff. Bathroom was nice and clean, which for me is the most important thing. I loved the balcony and the view from there :) Great location downtown, close to Jaffa street and about 10 minutes walk to Old city and still in a fairly calm and silent city part. Public transport was also close everywhere. Definitely would stay here again :)

The kitchenette wasn't equipped almost at all, there was only a kettle and some cups. But when we asked for something we got it from the receptionist - bowls and spoons. :) And a minor thing - the balcony chairs and table were very rusty so this would be nice to either paint or get new but otherwise everything was nice.

Staff always helpful. Location is good, right in the centre of Jerusalem.

Breakfast is not inside the hotel, you have to walk out.

The day and night staff are very helpful and friendly. It is centrally located close to bus and light rail stops. Very reasonably priced and clean. It is perfect for the traveler who just needs a place to sleep with basics. The room has: aircon, shower, toilet with place where you can put toiletries, fresh towels everyday, kettle, fridge, TV, bed, comfy chair and side table. It’s close to King George Street and Ben Yehuda. They are in walking distance. If you love architecture - this hotel has its own special charm.

Aircon not working, but they fixed it quickly. The interim solution was them giving me a temporary fan that did its job well.

Amazing location and staff very helpful

Don't think the carpet in our room has ever been cleaned..

We loved the location, the room setup, the cleanliness and the staff responsiveness. We enjoyed our stay very much, despite the record heat in Jerusalem during our stay!

The breakfast was our only disappointment. We would not have purchased Aroma breakfast through the hotel. It would help a lot for the hotel to inform the guests that the breakfast is merely a voucher to Aroma down the street so they can make informed decision about paying for it.

The property was very comfortable , the staff exceptionally friendly and helpful and honourable A lovely , very central place to stay over in Jerusalem

There was nothing about hotel Hillel 11 that we did not like. The only issue i had was not with Hillel 11 but with Bookings. Com who did not reply to numerous messages re the price. and in the end the two nights at Hillel 11 cost us a lot more than we had expected as the hotel were unable to meet my requests . My original booking for one night was an acceptable amount but when i changed the booking it to stay over 2 nights bookings . Com charged 3 x the amount and failed to reply to my queries. Even on the bookings . Com website, the amount quoted was considerably less than we were charged. As the booking was through bookings . Com the hotel were honourable to them and had to charge us that amount. Beware getting into such situations

Lovely hotel in a fantastic location with a super-friendly and helpful front desk team specially Atwan. The room is very comfortable and clean. Excellent restaurants are nearby, and it's within easy walking distance to both the Market and the Old City. Great job overall!

The breakfast is not served at the hotel, despite the reservation including breakfast. Instead, you have to walk 10 minutes to another place, (Lev Yerushalayim Hotel), and the quality is really poor. There is no variation in the served food for example, there are no cereals and the vegetables also look bad and old.

A good basic hotel in an excellent location. Comfortable and convenient. Staff helpful enough though not super friendly. No breakfast on premises but vouchers included in my booking for breakfast at the cafe one minute's walk away.

No problems at all. It's not super swish but at the very reasonable rates you don't expect it to be more than clean and comfortable.

position. facilities. shabbos Lift, Shower was great. Urn and pastries in the foyer on Shabbat morning

straight sheets that did'nt stay on the bed. no microwave. Fridge hadnt been defrosted and freezer section was full of ice. unfortunately ( not fault of hotel), buklding nearby made it very noisy at times.