The staff were very friendly and really tried to accomodate our wishes.The dining room chef at breackfast was very nice and friendly, he made us pancakes even though they weren't at the menu :) As well as the receptionist, she allowed us a bit of extra time for check out. The building and all it's history is beautiful!!! So is the view from the tower at the top. The room was nice and spacious (delux) and the location is good as well.

The pool and the jacuzzi are at the sport center so it has no Vacation or tranquility vibe at all. It was a bit hot at the dining room, there is no air conditionar - just fans, and one of them didn't work. It was fine for me, but if youare a bit sensitive to heat it could be not so comefortable on hot summer days. If you are a couple and you are looking for a romantic getaway, i would prefer a hotel with nice spa facilities (here there are non).

Beautiful, historic hotel in a fabulous location within walking distance of Mamilla Mall, The Old City, Ben Yehuda Street, and First Station. Very friendly staff. Francis allowed us to go up to the top of the tower for a panoramic view. The bathroom facilities were modern and updated.

The furniture in the sitting room wasn't too comfortable. The breakfast was good, but I didn't know omelettes were available until my last morning. It was fantastic. There are no coffee or drinks in the lobby. The pool is a long walk outside.

Excellent location quick walk to Old City.. nice area..close to park. Pleasant staff , very much left alone unless wanting help. Room nothing outstanding but spotlessly clean and comfortable. Breakfast buffet not as extensive as some but all delicious and varied each day. Lovely veranda for breakfast. Sports centre underneath fantastic, wonderful pool with sauna and jacuzzi.

For the price..nothing really.

The hotel was in a fantastic location, just the short walk away from several Old City gates. The staff were great during check in and check out, and they arranged a driver to take us to and from the border, which was very helpful. The room was spacious, comfortable and clean, and was quiet during the night. It was perfect for what we needed during our stay. We didn't eat breakfast, or use the pool or other facilities, so I can't comment on these.

The bathroom could use a few tweaks. The toilet seat was skew, which was a bit uncomfortable, but we had no serious issues.

We loved staying in this historic Hotel. Its beautiful, and in a great location. Breakfast (which we paid for separately) was exceptional. The staff were welcoming and helpful and parking is free. The panoramic 360 view of Jerusalem from the tower is incredible - not to be missed! Would definitely stay again.

The parking attendant (not connected to the hotel) was very aggressive and intimidating when we tried to leave without realizing we needed a sticker on our ticket from the YMCA. We don't speak Hebrew, and this made me feel quite anxious. Maybe these instructions could be clearer when checking in.

Francis Raad at the reception was fantastic with a dry, self-deprecating sense of humour which I loved. Room was extremely nice and clean and comfortable. Breakfast was decent. Hotel had a pool with sauna and jacuzzi (no steam room though). Hotel grounds were very nice and 'staffed' by many stray cats.

TV unfortunately didn't work for most of my stay (all but the first day) - was a hotel wide issue not simply my room.

Though stayed only 1 night, the staff treated me like a relative, very friendly. The bell tower offered a wonderful night time view of Jerusalem, while Sunday morning, the bells played familiar tunes. Room was clean and bed was firm. Slept well. The morning breakfst was fantastic, exceeding in quality many breakfast buffets on cruises. As for location, 15 min walk faces JAFFA entrance to old section. If want exercise room, this hotel has actual full featured YMCA attached. Great facility with large pool.

Restaurant really limited to breakfast only. Dinner has only one option, a quiche. Fortunately, short walk is nice mall with many fine restaurants. Exit otherside of mall in front of Jaffa gate.

Excellent location. Wonderful staff. Unique history and architecture. Very comfortable bed.

Air-conditioning unit was constantly heating the room even when the icon on the display unit suggested it was producing cold air. Even switching it off was not straight forward. The very polite staff could not help (suggested we'd switch off the room's main circuit breaker). There are two TV units in the room we had, but in both of them one popular station was mute and another one was still (no sound or motion). The shower can not be used without a lot of water running onto the bathroom floor.

The hotel itself is beautiful and is in a very central position in Jerusalem. Perfect location for shopping centre and touring the old city. We elected not to have breakfast in the hotel so can't comment on that. The room was not large but was perfectly adequate and the shower was really good.

I would have preferred a more comfortable lobby - some place to the side where we could sit quietly. But this is a minor dislike.

This is our 5th tour of the Holy Land, this time with a small group of Australian Senior Pastors. They especially appreciated the close location of the hotel to the Jaffa Gate and the Old City, and so too the short walk to Ben Yehuda Street for the abundant choices for their evening meal. The historic building is just gorgeous, and while the rooms are a little tired, they were very clean and tidy. The outside courtyard at the front of the hotel for breakfast, and a relaxed evening drink was a big, big plus. It would be nice if the limited evening menu were extended a little to cater for those weary travelers who don't want to leave the hotel. The large choice at the breakfast buffet was outstanding, and caters for all tastes and dietary needs. All the staff that we had contact with were very helpful and courteous. All in all our 4 night stay at the YMCA 3 Arches Hotel was wonderful. Recommended!!!