The location was really ideal. So close to the train station easy to find and the room was so clean and comfortable.

The staff on the reception both day and night seemed to be almost fed up. There was no interaction or effort with a conversation very blunt and almost rude I would say. It wasn't very welcoming at all.

The apartment was clean with good size. The location was near the Westfield shopping mall. The metro station was 15mins walk from the hotel.

No daily service, but you have to pay GBP15 extra per day for the housekeeping. The bed was not very comfortable. You will need to budget 30-45mins by metro from the hotel to Central London.

The location was perfect, the facility was clean and quiet.The breakfast was also excellent, I would recommend to always include breakfast, you won't regret it.

The only thing that didn't work for us was the dishwasher but other than that everything was great.

Location and family friendly apartments

This was our 8th stay but the room was given 1104 with wall on the window. Asked Tapon to change the room and he was kind enough to help and said he will hand over this to morning shift as the room type booked was full but to our surprise when approached reception in the morning the lady said sorry we can’t move you as we are fully booked. Having worked in hotel front office I know it’s not difficult if you want to move someone from 1 room to another as I didn’t ask you to book me another room I simply asked to vacate 1 and move to the same category but better view which wasn’t going to harm may be a little extra job for house keeping but clearly lack of intent from morning shift lady.

The staff were very friendly and helpful. The room is so well designed considering the limited space. They've created a great hybrid apartment that doubles as a living and sleeping space with more than enough storage. The decor guves a clean and luxury feel with cutlery, plates, kettle, tea, coffee, nespresso AND a dishwasher too. The location is prime! It's 2min walk from Stratford international and Westfield shopping centre with a Sainsbury's not far away and bars at the next door hotels. Wish I could afford to stay here for longer terms.

Shower pressure was very weak which was different to the other room we had stayed in. But the shower and toilet were really clean and amenities like towels, shower gel and lotion were provided.

Very comfy beds and overall design. It's obviously rather a new hotel, so nothing is out of order or worn out. You can also open the window, which I always appreciate. You have to find the right way to the hotel from the subway station first but then it's pretty good. Tip: when you exit from the Elisabeth line station towards the Westfield mall, take the escalators up the terrace, then straight, on the crossing slightly left, then through the mall and stairs down and that's it :-) or you can go round the shopping mall but it's not a nice walk :-)

The place is great with DLR and Elizabeth Line so near, we can get to city centre in around 35mins. It is great that it is near westfield so we can grab some light snacks and treats before heading back. The place might seems small in picture but it was enough for 3 adult and 1 child to stay comfortable with 4 huge luggages. the sofa bed is quite comfortable to sleep in. Checking in was great and the sofa bed was already ready when we enter. They prepare a lot of toilet rolls for a week of stays and there is a heater on the shower room to dry clothes in a few hours.

no instructions on how to Bluetooth TV.

Perfect Location. The hotel is a 5 min walk to Stratford international station where you can take an underground or overground train to any part of London and out of London. Usually it takes 2 lines (2-5 stops for each ) to change for reaching all major sightseeing places. Quite safe enough surroundings and area. Perfect accommodation. The kitchen is equipped with everything you might need for cooking ( Lidl and Sainsburry stores are nearby where you can buy eggs, sausages, bread, ham, spaghetti, etc . For cooking and self catering) . Perfect soundproof. Very good and comfy beds , very clean rooms. Excellent stay for 2 adults and 2 teenagers. Highly recommended.

Nothing. Everything was perfect.

Great location ideal for public transport, well connected to the Underground (20 minutes to central London) and accessible from all London airports. Plus an enormous mall just down the street where you have all the shopping you could want. Room was spacious, clean and fairly well-appointed. Bed was very comfortable. The safe for valuables worked well. Air-conditioning could be adjusted for comfort and (huge plus) you could open the window for ventilation. I liked not being disturbed by maid wanting to clean the room.

Kitchen had a microwave with grill but no oven which limited what could be cooked. Cutlery and glasses we had to wash before using as they were greasy. Cooking utensils consisted of a whisk and a ladle so we had to buy our own spatula and fish slice etc. Dinner plates were too large to fit into the compact dishwasher and had to be washed by hand in the tiny sink. We had to ask for the shower drain to be fixed because of a sewer smell. The smoke alarm battery needed changing to stop it cheeping. Manager did all this cheerfully. After 3 days I wanted clean towels and got them despite bad attitude from one staff member. None of this spoiled our enjoyment and we would stay again any time.

Clean, modern and spacious - good value for money

Only 2 Nespresso pods were provided for day1 - had to pay £6 for 2 more on day 2 - surely for 2 people & a 2 night stay you expect coffee for both days - money is saved as they didn’t clean the room whilst we were there or give us fresh towels so I think it would be good customer service to provide coffee for both days