The reception staff is just not good They really greeted me with a frown face and were very unfriendly. I really felt unwelcome. They also lied to me about the rooms because they didn't know I was a very long-time customer at the hotel and knew this hotel quite well. When I caught them lying, they just became even more unfriendly. It was a very unpleasant feeling to arrive at the hotel and receive such humiliating treatment. The worst of them was a receptionnist named Tishart These are not the kind of people who need to be put on reception to provide servise to customers!!!

We loved it! Spacious, well-equipped rooms. Breakfast was modest, but more than enough. The room was spotless, and daily clean was done with a lot of love and attention to details.

The swimming pool water was a bit cold to our taste. The location is a bit off the main Sukhumvit “action”, but within a reason able walking distance.

Location was perfect. There are a few options for street foods which was pretty tasty and reasonable price close to main shopping malls within walking distance.

Quality of a cleaning service was not satisfied. I found some dirt on the sofa at the first day I informed at the reception area, but the third were still there. Also I booked a room has laundry machines and little bit of kitchen supplies, but they did not prepare for the detergent for a dishwasher and laundry so I had to call to request those things. It would be nice if they offer at the beginning. Swimming pool was a bit outdated and water was clean.

Hotel is very kids -friendly. The pool is not very big but the whole environment is very cozy. We lived in a family room with a bunk bed, my kids loved it (and me too). There are many high quality restaurants in the location, MRT is close. The employees are very polite and helpful. This hotel made our trip really fun and memorable.

The design of the faucet in the bathroom sink is not easy to use (you have to turn it on and leave it on while using the soap otherwise too slippery to twist back on); the bathtub in our room couldn't drain. These are just minor flaws, but maintenance like this has room for improvement.

The hotel was exactly what i was expecting. Nice comfortable room. Clean hotel. The pool was a nice bonus and the staff was very polite and useful. The breakfast was good but not in the price of the room so quite expensive.

The AC unit was very loud.

Great hotel beautifully situated in an ideal location. The room we were in fully met our requirements for a two week trip. Very friendly and welcoming staff. Great beds in the room and all the amenities.

What we didn't like, there are only 3 small points here: 1) The pool, it was cold the whole time we stayed, it was impossible to swim; 2) Breakfast, it's good but could be more varied; 3) TV in the room, it is either blocked option to use applications such as YouTube and Netflix, or technically they are not possible - when you come for 2 weeks in a room like apartments - you expect a full-fledged Smart TV.

The Novotel Legacy is a family focused hotel. The pool was nice, and the breakfast was a highlight, truly delicious. I would say the best meals I had in Bangkok was in the hotel during breakfast. The location is not terrible but... it's not super great either. You have to walk out to find a 7-Eleven or other convenience store and the train station is a bit too far, especially when you are walking back with a lot of shopping.

Since there is no close convenience store, the hotel probably needs to stock some essentials in case it rains (which it did every night) like women's feminine hygiene products or pain killers and stuff.

The rooms were nice and clean and modern. The breakfast was 10/10. Set back from the main road so it was quiet - we also didn’t hear any noise from within the hotel. Easy walk to amenities like the atm / 7-11 and the train. Friendly staff.

The location meant that taxis were needed for most trips so make sure you download grab. Also we booked 2 adults 2 kids but were only given 1 spare bed and it was £40 for another which isn’t great service when I booked correctly. The Mexican restaurant opposite was no good for younger kids and there weren’t many restaurants within walking distance good for families.

The location was pretty lovely. There were a few big department stores near the hotel, good places to have food or coffee. What impressed the most was how friendly the hotel staff was. Everyone was ready to help in case I had specific issues. In addition to that, I did not expect the room to be even bigger compared to how it was displayed in the picture. The room had all the necessary amenities for the comfortable staying.

I wouldn't say that it affected my staying negatively, but some people may say that food choices for the breakfast are quite limited. They have been the same every day. If it is not much of a deal breaker for you, then I would highly recommend staying Novotel Living Bangkok Sukhumvit Legacy.

We are traveling with our 5 month old baby for a week and we love everything about our stay! We love it so much that we extended our stay to almost two weeks there. The hotel prepared a nice crib for us, and there's kitchen in the room so it's easy to wash the bottles. Love the bathtub so we can bath our baby easily, and the kid's pool that we let our baby have his very first swim there! The breakfast is great with various selections and a decent gym. Very friendly staffs and helpful! Helped us to arrange transportation, lend us umbrella when it's rainy, and some of them love babies and kids which is a super bonus! The location is just awesome! Walking distance to ASOK station. There's an IKEA opposite, two to three malls nearby, two 7-11 within 5 mins walk, and a few nice massage places around too!

The only downside of it is that some of the days the smell of chlorine in the pool is pretty strong, but it doesn't affect our enjoyment to this place! We extended our stay for 4 more days through booking.com and due to some reason we have to leave a day earlier, and we are unable to change and refund the 1 last day due to the booking.com system. I would recommend to extend directly with the hotel with more flexibility.