This is an exceptional hotel with the most wonderful staff. I booked Hotel Petronilla for my parents who were travelling to Bergamo for a family wedding. My mother has mobility issues and Francesco and Rebecca provided excellent assistance to her and my father. They organised a hair dresser appointment on the morning of the wedding for my mother in a salon that was within walking distance so that my father could easily take her to it. They accommodated storage of a wheelchair from an Italian rental company and organised taxis to take my parents around Bergamo. Their service and kindness to my parents was beyond expectations and if I could give them 11/10, I would! I highly recommend this hotel!

Nothing

A wonderful five nights spent at Petronilla. So friendly and helpful, felt like a stay with new friends. Staff readily offered help and suggestions for exploring the city. Booking a restaurant before we arrived and providing advice on our journey from Milan airport. Plenty of breakfast choices, we couldn't manage trying everything. Very comfortable room, a large bed with excellent cotton sheets and perfect pillows.....bliss. The shower with 3 different shower head options was good to have. The long shoe was a surprise find in the wardrobe and used often! The hotel is very conveniently situated for walking to local shops and restaurants or using buses to reach the upper city if the walk up couldn't be managed. Approximately 25 minute walking distance of station . We loved our stay and will be telling our friends about you. Thank you.

exquisite breakfasts with a generous time frame, 7-10 am. the room was very well appointed, with excellent storage for clothing and lots of mirrors, and a well-stocked bar. the street is quiet, but in a very good neighborhood, close to Bergamo's prime shopping area. The street begins at Via San Alessandro, which leads directly to the Giacomo Gate to the Citta Alta, about a 30-minute walk. Going down the street the other way Via San Bernardino leads to Bergamo's exceptionally handsome public library; the first-floor interior offers children's books on one side and travel books on the other, looking out onto a garden that can be entered from the library. the hotel's laundry service did a lovely job and took about two days. staff were very warm and helpful.--and they seemed to have a system whereby the maids were alerted when one came to breakfast so that on returning to the room after breakfast, one found that the room had been made up.

I would have liked more private public spaces for reading or sitting outside the room, but still in the hotel. The garden may offer something of the sort in the summer, but not in November. The area's many pleasant cafes, in various styles, offer an alternative. I would also have appreciated a clock, to know readily what time it is in the middle of the night or early morning, without having to turn on the light.

This is the true definition of a boutique hotel - small, personal, great service. I loved the art theme throughout and especially my Edward Hopper themed room. It's perfectly located for exploring either the lower or upper town of Bergamo, and the security is excellent, as are the facilities - first time I've ever received an explanation of how to use the shower (although I could have used it in other hotels). The Culti toiletries were wonderful. The breakfast buffet was stunningly good - an amazing variety of everything, including many healthy options. The most impressive thing about the hotel was the staff, especially the manager, Francesco, and the front desk clerk Rebecca. The maid was also incredibly hard-working and observant and managed to clean my room thoroughly while I was at breakfast.

Everything ! I can normally find fault with just about anything - but I'm struggling here. Petronilla is a small boutique hotel in a quiet street close to the centre of the lower town. It is well positioned to walk up to the older, picturesque upper town (or for the funicular). The hotel is well appointed and comfortable - we were upgraded, so all rooms may not be quite as good as ours: spacious, tastefully decorated with a vast bed and equally huge bathroom. The road outside was very quiet at night for a city centre - even on the night Atalanta beat AC Milan. Breakfast was outstanding (I would particularly recommend the cheese omelette). But what really stands out here is the professionalism, friendliness and helpfulness of the staff who were all absolutely outstanding. Many thanks to you all - now where is that sixth star when you need it ?

Nothing !

Small but perfectly formed. Felt cosy. Modern interior with large bedrooms and bathrooms with wonderful walk-in shower. The breakfasts, as other reviewers have said, were delicious, beautifully cooked and presented. Good location for walking to shops and restaurants and to buses. The most important factor was the staff. The 3 concierges (not an accurate description as they did everything) we met over the week were absolutely amazing (Francesco, Joanna and Rebecca) as were the kitchen and housekeeping staff.

We missed not having tea and coffee making facilities in the room (however, it was nice to have bottled water and snacks or fruit left in the room every day).

We spent the last night of our north-Italy visit in this lovely hotel, and our only regret was that we had to leave it so soon. It is a truly intimate boutique hotel (12 rooms) with a lovely atmosphere, very clean and spacious rooms, and above all, outstanding service. We were greeted with a big smile by Joanna, who helped us with our luggage, arranged for our car to be parked in the hotel's private parking and led us to our two lovey rooms (one of which upgraded to match the other - a pleasant surprise). She also gave us maps of the town, showed us some points of interest and booked for us a table for dinner at a great steakhouse around the corner. The decor is the typically Italian, tasteful mix of traditional and modern. Our rooms were very spacious, with comfy beds, lots of storage, desk / table, chairs and armchairs - certainly suitable for a longer stay than ours. Breakfast is superb, not only in quality and presentation but also in variety, which is remarkable for such a small hotel, and again, served with big smiles. In checking out we were assisted by the equally informative and smiling Rebecca (the two young ladies' boss was no less nice and helpful - I apologize for forgetting his name). The hotel even has a small gym and sauna which we haven't had time to enjoy, but again, this is a very nice bonus for a small hotel. In short - a wonderful experience!

I can think of only two minor reservations: it would be nice to have a coffee machine or at least a kettle in the room, and water pressure in the shower was less than great (though adequate).

A small yet luxurious and impeccably clean hotel. It is cheaper compared to other Italian hotels but offers its guests stylish and modern rooms and an abundant breakfast. The staff may let you stay for free after the check-out time (which is at 10:00 a.m.) if it's needed. They can also store your luggage and at the moment you arrive they start explaining you all about Bergamo and its fascinating landmarks. I have visited Petronilla twice and it's always the best place for me when it comes to trips in Northern Italy. I am definitely considering at least one more stay.

This was a wonderful hotel with incredible staff who were attentive to our every need. We were on a road trip through four different countries, spending most time in Italy, and this hotel was by far the best. If we planned our trip again we would spend more time there. It's a small boutique hotel with a spacious, comfortable room. From taking care of parking to restaurant recommendations (and calling ahead to check they were open), things to see, routes to walk and booking taxis. Nothing was a problem. Breakfast was delicious.

The leather baseball glove sofa in the room! Otherwise everything else was perfect.

A true boutique hotel with 12 rooms in a central location with excellent service and efficiency. As soon as we arrived, the lady at the reception came to greet us and helped us with our luggage. She was extremely helpful and proactive in organising our plans for our stay (taxi to the airport, timings for breakfast, etc) and showed us to our room and explained everything. She even gave us a luggage scale to weigh our bags for our upcoming wizz air flight. The room itself had everything we needed and was immaculately clean and very quiet on the top floor. Very comfortable bed and an amazing marble shower with three different settings and a door that fully seals so you get a lovely steam effect. Soft towels and the most comfortable bathrobes and slippers. They had also put the radiators on in the bathroom before our arrival (knowing we're from Australia and not used to the cold), which was a kind touch. Lots of complimentary amenities, including individual toiletries and bottled spring water. We also had a skylight in our room, which was nice. The design and decor of the hotel was very tasteful and elegant. There was a lift/elevator too, which is not always a given in Italy. Breakfast was fantastic, and everything was of the highest quality, no pre-packaged supermarket pastries here! The crossiants were heavenly. Included with the cold cuts, pastries, fruits, yogurts, juices, etc. was barista coffee and a hot dish made by the chef. It was so beautifully plated. My only regret was that we had to leave for our flight so we couldn't fully enjoy it. Make sure you make time for breakfast! I don't think I could stay anywhere else in Bergamo after staying at Petronilla. It's worth the extra price compared to Best Western, Mercure, etc. The staff are highly trained and the hotel is very well run. Highly recommend.

I forgot to ask about the spa, so we didn't use it, so I can't comment there. You will need a taxi from the train station if you have luggage but it is worth it in my opinion to stay here and the location is great once you're there. Bbc or another English news channel would have been good. A kettle and teabags in the room also would have been good, but this could be an Aussie/UK thing. There was a bar downstairs.