I would like to extend my heartfelt thanks for the wonderful hospitality and service I received during my recent stay at your hotel. From the moment I arrived, I was impressed by the professionalism, kindness, and genuine care shown by your staff. Every detail — from the cleanliness of the room to the attentiveness of the team — made my stay truly enjoyable and comfortable. Your commitment to guest satisfaction is clear, and it truly made a difference. Thank you once again for making my visit memorable. I look forward to staying with you again in the future and will certainly recommend your hotel to others.

We brought our dog and I had requested a room on the ground floor but we were given a room on the fourth floor even though they said it would have a balcony you couldn’t let the dog on it as there was no way of stopping her from going all the way from one end of the communal balcony to the other. The first time I let her out she went straight into next door but luckily it was the housekeeper and not the guest. Also no bins outside for dog waste so had to walk out of the hotel grounds to find one. Overall the room was really comfortable especially the bed and the air conditioning was excellent which was very important as it was very hot when we were there. Bathroom also excellent and very clean and modern with ample towels and toiletries. One of the best highlights was the pool there was never a problem getting loungers or towels etc. Another highlight was the Kitchen restaurant this was exceptional everything about the experience the food the staff and the wine exceeded our expectations.

The location wasn’t great. Also when we tried to take our dog on the ferry into Como we were turned away because in Italy it’s against the law not to have a muzzle for your dog regardless of the size or breed this included a taxis ordered by the hotel and bus and train services.

This is one of the best hotels I have stayed at. Firstly all the staff are a credit to the hotel very friendly, polite and helpful. The room was perfect, the spa was perfect, the gym was good, the breakfast was great with lots of options and the location is great with the Tavernola Ferry Terminal a 4 minute walk from the hotel and Cernobbio around a 15 minute walk. The pool was set in amazing gardens with the mountains providing the perfect backdrop. I would definitely stay here again.

Clean and welcoming. Beautiful room, professional, helpful and informative staff , lovely gardens , plenty sun loungers and brilliant breakfast . The location is very close to ferry ports to all parts of lake Como and a beautiful walk by the lake to Como. There are also lovely restaurants nearby , a great super market and lovely shops . Overall highly recommended.

Everything great.

The hotel is very nice. Rooms are clean. The bed and pillows are top tier quality. Breakfast is amazing.

The location of the hotel is a bit shady if you ask me ... going outside during the night to see the lake seems like walking in the bad outskirts of the city. Also, the view is not that great. You cannot see anything from the hotel balcony so it is not worth paying extra for the balcony. To be honest, it seems to be a bit too pricy compared to other 5 star hotels from Europe ... but maybe it is the Como effect :)

staff was excellent to the customers. they serve only for the comfort of the customers. i also like a lot waitress with Down Syndrome, how she was behaved by the Sheraton Team and how much good quality of service she gave back to us. i will visit this hotel only for the hotel attitude giving disable people a great working environment.

nothing

Amazing stay! The staff was great, everyone was super nice and helpful during our whole stay. Special thanks for the nice birthday amenities in our room! The whole hotel service was above and beyond and even had higher standards than some of the 5-star hotels! We will definitely come back!

Nothing!

The staff were very helpful, can’t fault anything. Breakfast was fresh & plentiful. Especially loved the spa pool, quiet and cool water, in a heatwave. All the restaurants were fantastic. Thoroughly enjoyed our stay 😊

I stayed at the Sheraton Como for five days as a base to tour the area and do some hiking. The staff were friendly and all the reception staff speak English. I was upgraded when I arrived (I'm a Marriott Bonvoi member), which was a nice touch, and my room was great - large, comfortable and with a wonderful view of the lake and mountains. The sound isolation was not perfect, but it was quiet enough. The bathroom was very clean. The hotel has very good facilities - an underground car park (EUR18 / day), a good fitness centre, an outdoor pool with loungers, etc. There are three restaurants, but only two were open when I was there - the casual dining place was shut, which was unfortunate. That said, the food and service at the Gusto restaurant was definitely worth a visit. The breakfast buffet was extensive. The hotel is about a 45 minute walk from Como centre (along the lake-shore), which suited me fine, but might be an issue if you are less mobile. You can borrow bicycles from the hotel, but personally I would not cycle on the busy, narrow roads in the area. The hotel is closer to Cernobbio (15-20 minute walk), where there is a good range of restaurants and a lovely public square on the lake. So long as you don't mind a bit of walking to get to places (parking in the whole Como area is busy) or you just plan to stay and use the hotel's extensive facilities I would definitely recommend the Sheraton Como.

There were no major problems, just a few quibbles. The hotel is used for conferences, and while they are kept mostly separate from guests, it does make the hotel busy at times. The maid-service were clearly very busy every day, and sometimes might not make up your room until well into the afternoon (or not at all if you come back early). I understand the need for hotels to conserve water, but the shower water pressure was very low, making showers quite a long affair. Finally, as noted, sound isolation is good but not perfect, and if you have someone making a loud phone call in the room next door you will get to hear it !

The hotel was very comfortable and luxurious. The staff was lovely and the view at the pool was fantastic. Good road connections to elsewhere on the lake.

There are no views of the lake. We had a rear facing room that partly overlooked what looked like a warehouse. we would just go sit by the pool and enjoy the Mountain View but it would have been nice to overlook the lake. Como itself is a lovely place to stay tho it was at least half an hour’s drive to many key sights.