I would like to extend my heartfelt thanks for the wonderful hospitality and service I received during my recent stay at your hotel. From the moment I arrived, I was impressed by the professionalism, kindness, and genuine care shown by your staff. Every detail — from the cleanliness of the room to the attentiveness of the team — made my stay truly enjoyable and comfortable. Your commitment to guest satisfaction is clear, and it truly made a difference. Thank you once again for making my visit memorable. I look forward to staying with you again in the future and will certainly recommend your hotel to others.

This is one of the best hotels I have stayed at. Firstly all the staff are a credit to the hotel very friendly, polite and helpful. The room was perfect, the spa was perfect, the gym was good, the breakfast was great with lots of options and the location is great with the Tavernola Ferry Terminal a 4 minute walk from the hotel and Cernobbio around a 15 minute walk. The pool was set in amazing gardens with the mountains providing the perfect backdrop. I would definitely stay here again.

We brought our dog and I had requested a room on the ground floor but we were given a room on the fourth floor even though they said it would have a balcony you couldn’t let the dog on it as there was no way of stopping her from going all the way from one end of the communal balcony to the other. The first time I let her out she went straight into next door but luckily it was the housekeeper and not the guest. Also no bins outside for dog waste so had to walk out of the hotel grounds to find one. Overall the room was really comfortable especially the bed and the air conditioning was excellent which was very important as it was very hot when we were there. Bathroom also excellent and very clean and modern with ample towels and toiletries. One of the best highlights was the pool there was never a problem getting loungers or towels etc. Another highlight was the Kitchen restaurant this was exceptional everything about the experience the food the staff and the wine exceeded our expectations.

The location wasn’t great. Also when we tried to take our dog on the ferry into Como we were turned away because in Italy it’s against the law not to have a muzzle for your dog regardless of the size or breed this included a taxis ordered by the hotel and bus and train services.

Clean and welcoming. Beautiful room, professional, helpful and informative staff , lovely gardens , plenty sun loungers and brilliant breakfast . The location is very close to ferry ports to all parts of lake Como and a beautiful walk by the lake to Como. There are also lovely restaurants nearby , a great super market and lovely shops . Overall highly recommended.

Everything great.

The hotel is very nice. Rooms are clean. The bed and pillows are top tier quality. Breakfast is amazing.

The location of the hotel is a bit shady if you ask me ... going outside during the night to see the lake seems like walking in the bad outskirts of the city. Also, the view is not that great. You cannot see anything from the hotel balcony so it is not worth paying extra for the balcony. To be honest, it seems to be a bit too pricy compared to other 5 star hotels from Europe ... but maybe it is the Como effect :)

Amazing stay! The staff was great, everyone was super nice and helpful during our whole stay. Special thanks for the nice birthday amenities in our room! The whole hotel service was above and beyond and even had higher standards than some of the 5-star hotels! We will definitely come back!

Nothing!

staff was excellent to the customers. they serve only for the comfort of the customers. i also like a lot waitress with Down Syndrome, how she was behaved by the Sheraton Team and how much good quality of service she gave back to us. i will visit this hotel only for the hotel attitude giving disable people a great working environment.

nothing

The staff were very helpful, can’t fault anything. Breakfast was fresh & plentiful. Especially loved the spa pool, quiet and cool water, in a heatwave. All the restaurants were fantastic. Thoroughly enjoyed our stay 😊

The hotel was very comfortable and luxurious. The staff was lovely and the view at the pool was fantastic. Good road connections to elsewhere on the lake.

There are no views of the lake. We had a rear facing room that partly overlooked what looked like a warehouse. we would just go sit by the pool and enjoy the Mountain View but it would have been nice to overlook the lake. Como itself is a lovely place to stay tho it was at least half an hour’s drive to many key sights.

Good facilities, high quality furnishings, wonderful ambience

Ideally it would be closer to Como, however on balance we thought it better to have the facilities (pool, spa, restaurants) than location