This unique hotel is a wonderful haven from the hustle and bustle of the big cities. The view of Florence from our room was truly spectacular. We had a huge executive suite which had every amenity. It was clean and spacious. The pool was great after a hot day. The staff are all so friendly and helpful - always smiling. Breakfast was plentiful and we had dinner both nights of our stay - the food was delicious! We stayed here to attend the Moto GP at Mugello and it was only about 25 minutes from the track.

The only negative is that we couldn’t stay longer.

It was great, especially the staff was incredibly nice and helpful. The manager gave us great recommendations for exploring the city. Upon request they also got us extra mosquito repellant for our room which helped a lot. The room was well kept and the A/C worked well so we didn't need to open the windows (as they didn't have mosquito nets). The pool was perfect and great for cooling off after a long day in the hot city.

Only complaint is that our room had the A/C unit right next to the bed so it was blowing on one side which didn't help sleeping (cold dry air blowing all night). The other room we had was fine though.

The property had beautiful views of Florence from up in the hills. Although it looked massive, there was only 11 rooms. The rooms were updated very clean and very comfortable. The staff was amazing from the time we arrived at every turn. We decided not to go in the city, which was about 5 miles away and we had to get up early to catch a flight. We decided to do room service & what a great surprise! Delicious meal at a great price! We would definitely stay there again! Grazie!

If you are looking to leave your room and walk around for shops or eating establishments, this is not the place. I believe it was Daniel that gave us bus information how to navigate the bus system to avoid a taxi. He was super professional and helpful at every level accommodating every need.

We loved our stay at this beautiful hotel. The view from our room was breathtaking. The breakfast was as expected, lots of choice and all very fresh. Friendly helpful staff. The pool was such a bonus in August. If you intend to use public transport, ensure you ask for exact details such as road name for bus stops etc, there’s lots of road works affecting the route. Tip, use google maps on your phone while on public transport so you know where you are and when to get off etc.

Better details for our arrival using public transport, we were very stressed when we arrived, we ended up getting a taxi as the square we were told to get a bus from didn’t have a bus stop due to road works, then the bus stop we found (correct bus number and timetable) had a dead end and buses were suspended! Not a great start. Umbrellas at the pool would have been good especially in August. You get shade from trees early and late in the day only. Be aware that the bus up to the hotel stops outside the hotel, but to go down you need to change and wait about 20-30 minutes for another bus.

The room was spacious with stunning views! The bed was comfortable. The staff were all amazing, kind, and helpful. The breakfasts were good, and I liked that there was a restaurant that catered for all meals. The pool is a beautiful addition, even though we didn't get to use it.

This doesn't relate to the accommodation, but the bus service was not great - even though there is a bus stop directly opposite the accommodation. Be prepared to use a taxi.

Amazing location , comfortable rooms , lovely breakfast , convenient transport to Florence ( adjusting for permanent work roads on the region and funny bus routes )

We loved it . They would do with the lift to the floors when one comes with many luggages but I don’t think that would be possible so one has to travel light or carry 😀.

It was the most perfect stay. The hotel staff is super friendly and gave us the warmest welcome. The location has the most stunning view and is located in lush green. The whole resort is just beautiful. Most of the times we had the pool to ourselves and we loved that we could just stay at the resort and have a great dinner and a drink at the cute little bar.

In my lifetime, I have never stayed in a more beautiful hotel. We wrapped up our 2 week European vacation with an overnight stay at Eden Rock. This exquisitely beautiful venue is beyond all expectations. Not only are the views amazing, but the staff and amenities are over the top. The friendliness, cleanliness, 5 star dining experience, and did I mention the views??? There is no comparison. We will return to this castle in the starlit sky.

The view and location is incredible. The imperial suite is ver comfortable and spacious. High quality furniture, big wardrobes, good garage, nice staff at the breakfast

The service in general is not really warm, it is okay but not what you would expect when paying such an high price. The breakfast is very simple and could be better with small adjustments: better bread, fresh juice, fresh fruits, vegetables, less sweet stuff like cakes and similar.

Amazing property. The pool and outdoor area was amazing. The food was also very good. The view of Florence and the country side is to die for. The staff was beyond professional, accommodating and friendly.

There was construction on the roads whereby taxis were delayed by at least 40 minutes to up to a couple hours to get into the City. No fault of Eden Rock, just bad timing.