This was simply a marvellous location for our first-time vistit to Florence. Thanks to the hotel manager Daniela, we had a foolproof description for the self check in, when we arrived from the airport. Everything worked perfectly. Serristori Palace is located directly next to the river Arno. From our spacious apartment we had a magnificent view across the river to the historic city with all its famous sights, like the cathedral, Uffizi gallery, Ponte Vecchio etc.. Everything is within walking distance. Lots of good restaurants are also nearby. We will have to come back for a second time. That’s promised.

Family of 3 and very picky travelers. I will say that this place exceeded expectations. There is an easy to find front desk with a representative on shift who will give you the keys and answer the questions. You must keep in mind that this place is on a busy street and you will not have complete and total silence in the room. However, the old architecture of solid stone walls works very good in sound suppression. The parking situation is not the best. We opted for a very close open street parking where you will need to spend around 50 Euros to park per day. Parking garages around are not very good and are still nearly as expensive. But the walk to all the good spots is short, this location is very good for tourists.

Parking is a bit of a struggle in this part of town.

Our apartment was small for 4 but clean and comfortable. The linen was of good quality and the air con was a life saver. The area is really quiet yet just a short distance from all the crowded centre. There are not many cafes nearby but there is an excellent Hosteria del Bricco behind the apartments and a great little shop Le Bonta di Michele.

MAKE SURE YOU HAVE THE PIN CODE FOR ADMISSION BEFORE YOU TRAVEL OR ARRIVE BEFORE 12 MID-DAY. The Reception closes at 12pm midday and if you have not received the code you will not be able to enter. We were saved by other residents after 3 hours. However it important to say that the management of Serristorri Palace handled the situation pretty well by reducing our final payment (which is always helpful). However, Booking.com were useless and even though I spoke to two of their agents who were sympathetic, they never returned with a solution or inquired how we managed later that day or the following days. So apart from this unpleasant beginning we had a fantastic holiday in Florence and will definitely return.

Staff is very nice, everything I asked - they always helped me. Historical building, high celling, beautiful windows, authentic interior and not cold hard wood floor. Kitchen is equipped enough. Washing/ drying on premises. 5 min walk to very center. I would rate value for money as 9.

We had bad internet connection, patchy and had to use cellular data. I dont see a lot of people complaining about it maybe it was a temporary thing but was not fixed for 5 days. If you need to work - just confirm before. Noise, before complaining about this ; fair to say it may apply to 99% of Florance, historical wooden windows were not build for noise isolation from raging motocycle. No noise in the building, the walls are actually very solid. Even if you are facing inside yard take wax earplugs, they do the job ( not regulars)

Location was lovely, quiet, a little far from shops but Florence is small enough to get everywhere on foot. Beds were comfy. Kitchen had all necessary appliances and pots/pans etc. It was really nice to have a place to land and cook our own food after a day of exploring. Close to a bunch of the gardens and beautiful piazzas, as well as the gorgeous Old Bridge (Ponte vecchio). Loved the balcony and the shutters/curtains combination. Looked great and also kept light and heat out in the day time.

Closest grocer/supermarket (CONAD) was across the river, so there's a bit of a hike if you need some groceries. Kitchen also did not come stocked with any basics, so get your own butter and salt/pepper if you want to cook a proper meal.

Lovely apartments near the center of Florence, 10 15 minutes walking distance. Nice self check in, apartment was equipped with everything you might need. Two toilets in the apartment

It was generally clean although if you strayed from the path there was lint and hair all around like under the sink in one of the toilets and in the storage closets and also one of the sink in the toilet was clogged with food and debris so it did not drain. Also, if you come with car, you're most probably spending 30 euros per night for parking. The parking is like 5 10 minutes by car, you'll leave the car, get a ticket and then you'll either walk back or a man from the car park will use your car to drive you back to the apartment and then back. When you want to use your car you need to call in advance with the time when you'll need your car so they can bring it out. We ended up waiting 30 mins more for the car even though we called in hour and a half in advance.

The apartment we were in was huge. There was a living area with kitchenette, bathroom, and large bedroom. It is so nice when you have room for your stuff. The location was great. We were across the river from the madness, but close enough to walk to everything. The neighborhood had cafes and restaurants so we were able to eat nearby in less crowded areas. It was unseasonably cold. We asked about turning on the heat but still never figured it out. The heat was probably turned off for the time of year. The staff left us an extra blanket and space heater so we were fine.

Housekeeping is not included. Which is fine but we didn't have enough toilet paper for 3 nights. We had to pay for an extra set of towels. The front desk is only staffed during the day and no one is there on Sunday. Another word of caution - we needed a taxi to get to the train station, which is a little distance. It was raining that morning and when there is rain taxis are difficult to come by.

Staying here was really easy. It is in a great location right across the river. Easy walk to everything. We had a reservation for dinner near the Duomo and called a taxi for that and to get to the train station after checking out. The front desk helped us with the taxi to the train station. The checkin process was easy. I would recommend walking up to the park for sunset. The hotel is close to the old wall of the city and in a quiet area.

The check out was a little early and we had to hustle. Seems to be standard for Italy, but we weren't used to the time change yet.

1. Exceptional location - a walking distance - yet not too close to the busy downtown area. 2. Quite quiet for the location (see above) 3. A solidly equipped kitchen, which includes a dishwasher. 4. Exceptional customer service - before the arrival and during the stay. Thank you very much, Daniella! 5. Exceptional car parking valet service by the partner company garage - punctual, professional and friendly.

1. The windows, including the latches, are old and historic, and afford quite a bit of draft. Nothing too disturbing though. 2. Noise insulation can be improved - yet it's a historic building. Again, not too disturbing. 3. Price could be more affordable :)

The apartment is veryyyy spacious and very tastefully done. I mean this is one of the most charming apartments we have stayed in ever maybe. It looks lived in. With books, Vinyl player, music corner etc. - It was just amazing. Very well located...just 10 minutes walk from most of the attractions. One can come back to the room in between the day and then go back again. The view from the windows is amazing overlooking the Venezia square

1. I think bathroom can be renovated a bit esp. the rusty door. 2. More than 1 key provided 3. as also ability to answer the main door bell (If one of us were in teh room, we had to go down all the way to open the door for rest of the family ) 4. Maybe some kind of noise proof windows. Occasionally the noise from the main road is disturbing esp for light sleepers 5. The kettle should be replaced or cleaned very thoroughly on regular basis. It has scaling due to hard water, and while its all calcium, it renders it unusable. Also kettle/tea station can be shifted to dining table/more spacious location - there is enough space. 6. Pls. provide proper mugs for tea/coffee 7. Creamer for coffee 8. Safety vault