I have to give a special shout out to the staff at this place! We bought an expensive perfume at AquaFlor (which is in the same building) and accidentally left it behind in our room after check out. Since we had already driven 2,5 hours when we realised this, the staff helped us manage a shipment to my home address instead. I'm still waiting for the delivery, but we were pleasantly surprised at the great service from the hotel to offer this option! Other things we enjoyed: - Valet service to help us park and charge our EV rental. - Great location in the center of Florence. - Friendly and helpful staff. - Nice and clean room. Quiet despite central location. - Nice outdoor roof terrace. - Flexibility with checking out half an hour later, free of charge.

- We had mosquitos in our room when we arrived and got a few mosquito bites during the night. - The fan in the bathroom was loud and we couldn't figure out how to turn it off. We had to turn off the lights and then the fan turned off automatically after a few minutes.

This hotel is truly a hidden gem. It’s located above a perfume shop and they have diffusers from them throughout the hotel, so it truly smells amazing. The hotel is quiet and calm, yet located right in the heart of all the action just a few steps away. It feels homey and warm here. I truly didn’t want to leave. The rooms are gorgeous, clean, the showers were great, the beds comfortable, amazing AC. They have someone come pick up your car and park it for you in the garage which was so nice because driving in Florence was a bit stressful so I was very grateful. It felt safe and secure too which was important cause I was alone for the last 2 nights. Breakfast was amazing - everything they did felt so personal and thoughtful. I truly loved my stay here and will definitely be back.

This was a small hotel that really delivered! The staff were very welcoming. The rooms were updated with cool AC system (which isn't as common in Italy as it is in the US) and very clean and cozy. My favorite parts of our stay was the hidden tower included in our room AND the smell of the entire building -- there's a perfumery in the same building as the hotel so it always smelled so, so nice throughout the day. Florence is small, so most hotels are close to many sites, but this hotel was across the alley from a nice restaurant and a wine window. We loved it here.

The room was clean and the staff was very friendly and helpful. The AC worked very well which was fantastic after a long flight, and we stayed very comfortable with the high outdoor temps. the bathroom was spacious and the location of the hotel was central but no outside noise could be heard.

My Only disappointment was not understanding the "VIEW" was up a flight of stairs that led to an unaircondioned room that was too hot to stay in July. I did not fully read the description to understand the view was not from the room. However it was a beautiful view and would be wonderful for most months of the year. I would stay here again.

This hotel calls itself a palazzo, and that is indeed what it is: housed in a great, baroque-looking palazzo. My room was very spacious, with an excellent modern but stylish bathroom and very good airconditioning (necessary during the July heatwave). Staff were helpful. The location is perfect, with several Firenze must-sqees within a 5 minute walk (like Palazzo Vechio, Uffizi or Santa Croce church and square) and many restaurants nearby, even an excellent one just across the street (La Buchanteria or something like that) You should be aware that staff is only present at the front desk from 8 a.m. till 7 pm, that this means breakfast is only served from 8 onwards; and that there is no "savoury" breakfast, just a "sweet Itakian" one (basically this means: no eggs, no charcuterie). But I had been "warned" about the breakfast type when booking on booking.com and in fact found the breakfast excellent

Nothing, though people with another travel schedule than mine could find it annoying that breakfast only starts at 8 a.m. and does not include eggs.

It was just incredible few nights in this magical hotel. Everything is very well organized, easy check in. It was cool to take a ride on the oldest elevator in Florence which is located in the building of the hotel. Our car was taken on the arrival, so we had no hassle in finding a parking space around. We booked the room with our own tower, overlooking the whole city which was a - cherry on cake! Good breakfast, our room was tidied up every day, refreshed water and towels. The amazing perfume shop downstairs - Aqua Flor made this stay unforgettable with its smell. The location is central, easy access by walk to all touristic places. It was truly memorable trip for me and my husband. We will try to come back!

The lady on the reception was not very friendly to us, it left a bit strange feeling after our departure but it didn't affected the impression of the whole stay.

It was outstanding. The room was a perfect location and we grew fond of the kind and welcoming staff. Every day our room was cleaned very well and they were very understanding about anything we needed assistance with. The view from the tower made the stay.

There were about 50 private short spiral stairs up to the tower, but very easily manageable if you are able bodied. Well worth the view. We spent our last night privately watching the sunset behind the bell tower.

- Room was very modern and comfortable. Very nice decor. - Limited interaction with staff however they were very quick to respond via WhatsApp if we had any questions. - Fantastic location, quick walk to main attractions, restaurants and shops.

- Not a significant drawback as we came to Florence to try the local restaurants and visit the local shops. We found the bar/restaurant area to be very empty and never saw any staff or visitors there. This could be a missed opportunity for the hotel to offer a nice glass of wine or a snack for visitors at the end of a day of touring Florence.

We like the location of the hotel. It is close to everything. The room was very roomy, clean, and well decorated. The breakfast was sweet and simple. We only tried it once. Glad that the building has an elevator although it is very small.

Our bathroom door didn't work the way it should be. We need to push very hard to open or close. Talked to the staff but couldn't fix until we left. The lightning of the room was a bit dim.

The location was excellent. We were within easy walking distance to all the main attractions in Florence. The area directly surrounding the hotel had plenty of delicious cafes, restaurants and gelaterias to choose from. The hotel itself was in a cute alleyway and was very secure. The staff was very helpful with scheduling taxis and recommendations for sightseeing.

Nothing. We were very pleased with our stay.