Friendly customer service, Especially when you have feedback, they will definitely assist you as soon as possible. If they cannot get an answer in the first time, they will inform you as soon as there is a result.

NA

The hospitality was exceptional, the location is perfect and the stay is very comfortable. The staff is very helpful and always ready for service.

very friendly and helpful staff

Simple and nice 2 star hotel. Excellent location, no more than 10-20 minutes walking to a lot of sights and museums. Beautiful old building. What really made the stay special was the hosts Mario and Gabriel. They were so friendly and welcoming. When we arrived they gave us a drink and tips on where to go. I lost one of my earrings down the sink when I was drying my hair, they took apart the water pipe and found it for me. If that's not going above and beyond then I don't know what is! The breakfast was continental, toast with marmalade, cheese or ham, yoghurt, egg muffins, sweet pastries and tea/coffee. No frills but tasty, what I expect in southern Europe. We stayed on the 3rd floor, there no lift (probably due to the building being several hundred years old) but it was very manageable. The room was like the pictures. The mattress was maybe a few years old and a bit sunken in the middle, but we both slept very well for 3 nights. For the price we payed we were very happy. I would definitely recommend and if we come back back to Florence we will stay at Hotel Santa Croce again. Grazie!

Hotel personal was very polite and kind friendly

You can find more expensive hotels in the heart of Florence within a block of Hotel Santa Croce, but you will not find better hosts than than the two brothers Gabriel and Mario who pay attention to every detail of this boutique B&B and treated me like family. I had a wonderful three night stay, the room was quiet, neat and clean. I want to mention a few items that standout and I thought exceptional. * The room was cleaned, fresh towels and linens every day. * The hotel street and room, were very, very quiet. * The location is as good as it gets in Florence, a few minutes walk to The Doumo, Uffizi, Arno river, etc. * The breakfast included was a perfect European breakfast, with pastries, cereals, sliced meats and cheeses, expressos and cappuccinos * The room had room air conditioning and radiator heat. * As mentioned above the owners Gabriel and Mario are on-site, acting concierges, and bend over backwards to make your stay exceptional.

Perfectly located accomodation. It is too close all historical places in the center of Firenze. Mario is very helpful host. He told us during checkin about all points in Firenze that we should visit. Also he instantly solved our air conditioning problem and he offer us a free breakfast for this issue as a treat. Strongly recommended for a joyful stay in Firenze. Thank you Mario.

Everything was great about the hotel.

Everything! Its a very well value building with a lot of history, great and kind staff that helps you in every possible way they can and give you the best tips to go around the city.

It’s just perfect!

We have visited Florence multiple times and stayed at 3 & 4 star hotels, in comparison I don’t understand how this hotel is only a 2 star. It is a dream location right in the center of everything, 5 to 10 min walk to the historical sights, surrounded by tons of stores for the shopping lovers like me, and plenty of cafes, restaurants for the foodies. We had a car therefore parking was essential, a private locked garage was provided and only a 2 min. walk away. The staff would get our car and bring it to us each time when needed. The owners, 2 brothers, Gabrielli and Mario are the most respectful and conscientious people, we felt like guests in their home, like family. They were extremely thoughtful from suggesting their favorite restaurants, to a multitude of sights to see and things to do. Constantly asking if there was anything else they could assist us with. When we first arrived Fabrizio, greeted us with 2 bottles of cold water and insisted on bringing our luggage to our room on the 2nd floor which doesn’t sound like a big deal but we had 2 suit cases each weighing over 25 kilos/ 55 lbs. and there is no lift. No lift was not a big deal for us especially when he insisted on bringing our luggage to our room. Fabrizio, was very helpful with any questions we had and a constant pleasure to speak with daily. Breakfast was excellent, an abundance of fresh goodies and as much espressos and cappuccino’s your hearts desire. The rooms are exactly as seen on the web site. We chose the triple room, cleaned daily, sheets changed every 2nd day, excellent air conditioner, TV and long mirror, bathroom shower head was strong and had a bidet, all our essentials were met. Check out is at 10:00 am, they brought our luggage down and offered to put it in a secure place should we want to stay in the city longer. We stayed for 5 nights, and cannot think of one thing to complain about. Not only do we recommend this home away from home but we would definitely stay there again.

The location for visiting sites in Florence was fabulous. The hotel staff was helpful to point out special locations to visit, too. All hotel staff were friendly, the breakfast was fresh, and the room was comfortable.