The host was SO friendly and helpful. Beds were comfortable, spacious rooms, and a small tabletop oven in the kitchen to reheat food. She would come in and tidy our beds and refresh our towels every couple of days :) she also let us use her washing machine to wash our clothes which was very nice of her! Great location in Naples and very close to the train station, city, and delicious food options nearby

It is an older property so some things didn’t work so smoothly, like the toilet took several pushes before it would flush. Also the fridge in the common area wasn’t cold at all, we ended up putting our food in the freezer to keep it cold (nothing in the freezer would freeze either). The fridge not being cold enough is a bit of a food health and safety risk. However even though it was a Bit run down, the host’s customer service and the spaciousness of the rooms more than made up for it!

Comfy beds, spacious room and great facilities. You get your own shelf in the fridge and have access to anything in the kitchen. Amazing air conditioning. Great staff and very responsive.

The shower was our only problem. On our first night the water pressure was really bad but then the next day it only dribbled out of one hole in the shower head. The host did come out and change the shower head which was amazing and solved that problem but there wasn’t a consistent heat of water and it was either turn boiling hot or freezing cold without us changing the temperature. Other than the shower it’s the perfect place.

This is my second stay at the "Cinque Stelle" in three weeks. If you are not obsessed with luxury, "Cinque Stelle" is the only address you need in Naples. Clean, tidy, comfortable and a very friendly host. The Quartieri Spagnoli is within walking distance, Piazza del Plebicito a little further. For everything else, it's best to take the metro. The friendly and knowledgeable Maria will be happy to help you organise your stay in Naples and the surrounding area. Just ask. After much time, trial and error, I have found my permanent address in Naples. I would like to think that every next time "la cinque" will be free for me.

A good location to the train station but to all the tourist things you need it's about a half hour walk. Taxi is the same time. A ma and pa run place, where you get good guidance on Naples and cheap food education. Invaluable information. Clean and tidy. The bed was made every day and had enough towels for the 3 nights I stayed. The area looks shady but safe. Good cafes close by and cheap fruit and vegetables around the corner and a self use laundry mat a block away. This isn't bad for the price and education of the area.

The location was great, very close to the train station and the host was there waiting for us, she gave us a lot of tips of where to go what to see and offered to change the accommodations if we weren't happy with the room we had booked but we were very happy with it so we stayed in the same room. Place was very clean and we stayed twice in the same vacation so we were happy with everything

The only thing we didn't like is the 56 steps you have to climb to get in and out but supposedly next year they are finally put in an elevator. That was the only thing we didn't like but at the same time it was good exercise!

The host is lovely and cleaned everyday. She is always there to support and help in anything we need. The place is very close to the train station and metro, which is great because you can go anywhere in a few minutes.

The bathroom installations weren't the best. They need to fix the shower, the flush of the toilet and the smell of pipes. The location around the B&B is not the most pleasant with a lot of trash and scary people walking around at night. I recommend going straight to the train station and take the metro to the spanish quarter or out of Napoli completely for a nicer experience.

The location is excellent if you take the train only a 10 minutes walk, it's clean the host is excellent she couldn't be more helpful in showing the different sites and how to get there.

The hike to get there 56 steps up and 56 down but the host told us that by next year they will have an elevator! We knew already about the steps as we had been there before but we really liked the location and we could do the steps! The shower is small so a big person won't fit and we had trouble adjusting the water temperature but we could have asked the host and we didn't and we could have changed the room but we liked the room overall so we didn't.

Great location close to central railway station (with large food court including McDs and Burger King, and Garibaldi bus station. Clean, air conditioned room, satellite TV, hot water, bath and shower. Room had a large double bed and bunkbeds. Kitchen area had a shared fridge, kettle, coffee maker, utensils, microwave and fan. This is a typical old building for the area, so kind of quaint. Don't expect a modern hotel for this price. Owner and staff friendly and helpful. Supermarket nearby.

wasn't made aware of additional city fees in advance. As advertised, it is two stories up in an old building with no elevator, no problem for us, but possibly for those with large luggage. Showerscreen leaked terribly wetting bathroom and hallway floors. Advertised as a B & B but no breakfast served. Needed to ask for coffee pods every day, though teabags were available. No daily housekeeping but replacements given when requested. Nothing insurpassable.

Comfortable and clean room, good location, nice knowledgeable staff.

Nothing

A huge thank you to our hosts who were so welcoming and kindly helped us with a transport problem we had while arriving. The room was spacious and clean. The establishment is located a few minutes walk from the central station, which allows easy access to the interesting place outside the city while being close to the downtown of Napoli. We are very happy with our stay, a very good experience.