We had an amazing time at this hotel. Exceptional customer centric 5 star hotel. The Consierge, front of house staff, desk and bell boys and housekeeping were superb The restaurant was spectacular. The breakfast, lunch, dinner hospitality staff were fantadtic providing us with luxury 5 star service. Food, wine and views were amazing First class service everday. They were professional, caring and respectful servers to everyone. The experience was amazing to see people love their jobs with such attention to detail and attentiveness to the clients and to each other. Team work was exceptonal. Every person working there provided us with the highest exceptional 5 star luxury services. Thank you to all of you for making our stay phenomenal. Isobel, Gerry and Alice.

Everything was perfect.

The view was great from my room. The bathroom was top notch. The rooftop bar and restaurant view is awesome. Really, the best part of my stay! The morning breakfast room is elegant, and lots of food choices. The location is great, walk out the front door to the marina and fort, although I traveled alone, I felt very safe. There were people all day long walking the shoreline. Nice gelato cafe down the street! I will definitely stay here again if I return to Naples. Really the best area of the city.

The furniture in the room was a bit old and well used, but that would not stop me from staying here again.

The hotel is classically historic and therefore radiates the elegance of another era. Anyone who loves such structures will be happy with the Hotel Excelsior. The views of the harbor, the sea, Capri and Vesuvius are sensational.

Unfortunately, the hotel is not as well maintained in many details as one would expect. It is the little things that detract from the positive overall impression. For example, crookedly hanging chandeliers or thick traces of limescale in the bathroom. The cleanliness also depended on the day, sometimes good, sometimes bad. That is a real shame for the hotel, it needs more attention to detail.

It was fabulous and the reception staff were an absolute delight , professional, friendly and polite , a young girl in particular whom we have mislaid her name was terrific in every aspect of her role . Reception staff were immaculately dressed and were eager to help plan and give information to any questions we had . The staff at breakfast were attentive and always smiling 5* all around . We have stayed in all the front hotels on the promenade and we would certainly come back again . Thank you for the attention to detail from arrival to vacating was an absolute pleasure to have stayed at The Eurostars in Naples .

We stayed on 3rd floor with waterviews, balcony,Mt. Vesuvious, Naples, and Harbor views. It was fantasic.

Although it was cool in the evenings(except for one night), we were told the city did not permit AC to be running during our stay in mid April. I met with the hotel manager(Gianni) about this and he did offer to refund our payment in full but we enjoyed the views so much we decided to stay. Gianni handled the situation very professionally and was a wonderful gentleman.

Very friendly staff and ideal location, views were amazing across the bay. Comfortable bed and tasty food

The Gym was basic. No jacuzzi pool as advertised on booking .com. Sun terrace not open, staff told us this only opened in the summer and our stay was the end of June and at 32 degrees C , a place to relax in the sun would have been lovely . Building work going on outside, no fault of the hotel , but this was noisy . However once this outdoor street work is complete I am sure the whole area will be more appealing to tourists

The location, the size of the rooms, breakfast

The rooms need renovation, the furniture is very old fashioned and not in a good condition

Always a brilliant stay here. The rooftop hotel has the best view of Naples by night. Very generous with food when buying drinks at the hotel. Staff are always very accommodating and go out of their way to help. An easy and enjoyable 15-minute walk to the centre of Naples. Great location and close to the port for day trips to the islands and Amalfi. There is also an abundance of great restaurants nearby. Excellent amenities and rooms are spacious.

There is nothing I didn't like about my stay.

Best location of all the bay front hotels. Views in both directions. Easy walk to Piazza Reale and Via Toledo. Very spacious room and private balcony. Large bathroom. Attractive public roof-top terrace for drinks and dining, and sitting out. Close to taxi rank. Helpful staff.

No fresh juices at breakfast, only sugary cordials. Shower above the bath, with uncomfortable narrow curved base making standing awkward. Complicated relay light switches in bedroom, which worked unreliably. Dreary upstairs bar and restaurant when terrace is not open because of the weather.

It's an old but well-kept hotel in front of the beach at the end of the boardwalk. Old buildings have some charm and qualities that new buildings miss. Yet, not everyone will be a fan. The room was spacious. The bathroom as well. Breakfast was fine but not amazing. It felt a bit empty for It's size, but that's actually an advantage. There are tons of touristic but nice restaurants in a walking distance. It's a bit far from the city center.

The price is a bit high for what you get. Maybe I'm getting older, but it was a bit challenging to find how to turn on and off some of the lights in the room.