I asked for a quiet room on a high floor, which I got. The location of the hotel is close to the ferry port, and very central to shops. The breakfast was included and was substantial. The hotel is very nice inside and the staff is helpful. The hotel allowed us to check in several hours early which was very appreciative.

The walls are thin between rooms. I could hear the conversation my neighbor was having. Although, that would not prevent me from booking with them again. I really enjoyed my stay.

A grand hotel in an absolutely beautiful part of Naples… the Santa Lucia area, which is on the Bay of Naples. From our hotel window, we could see Vesuvius, the island of Capri, as well as the beautiful coastline of Naples. Vincenzo and the rest of the staff were so friendly, professional, and helpful. Many excellent restaurants are all along the bay with stunning views. You’re not far from the historical center of Naples. By taxi, within 10-15 minutes.

Location & room's decoration & Front desk staff was very kind and helpful

The lobby & breakfast room was not clean as it used to be. Room looks old due to scratches on the walls of the room (however housekeeping was 5 star). The room was in front of the cleaning stuff room. Too much noise in the mornings. In addition, even when someone passes the corridors all the noise was in the room, early in the morning and late in the evening.

Family owned business. Very attentive staff.

Breakfast buffet could improve. Standard room bathroom very small but I believe some are bigger. On bringing this to their attention we received an upgrade so can’t complain! Very accommodating and friendly.

Location excellent, dinner was great too. Staff at dinner was first class. Menu was limited but good.

Room had no bathrobe in batrhoom, Water was never hot, few large towels coming out of shower. Service at breakfast was mediocre. Staff waited for selection rather than being proactive. We had to ask for salt and pepper, then for butter etc etc

The location is amazing; the room was very large; housekeeping excellent.

It was very bright in the room at night (the hallway lights do not go off at night and there are big gaps in the door frame) and also very loud, if you have inconsiderate neighbors, you can hear every sound from the hallway.

Location. Comfortable bed, great shower

Room was cold. Heat didn’t work. Breakfast was cold. Rolls weren’t fresh. When we checked in woman at desk wasn’t friendly. I booked a taxi through booking was $86 round trip. Hotel wanted $90 one way. Actual taxi prices were cheaper

The ambience, although reception staff no where near as friendly as they used to be years ago. Nevertheless. I still love The Santa Lucia.

Although reception staff a bit aloof, I would still return. Tell them to be like the Neopolitans of old, so warm!!!

Location in the water adjacent a small yacht harbor was great. We found lots of places to eat within a few blocks. Also the ferry terminal was a 5 minute taxi ride. Great breakfast too! Would go back for sure.

room was a bit small but very comfortable and very clean. the location was perfect right on the waterfront and the room had a balcony with excellent views. only had drinks and light lunch at the Hotel and it was exceptional and very reasonably priced for a high end hotel. the loaction was also perfect walking distance to some of the finest resturants and local traditional food in the city.