The rooms are nice and clean, they are cleaning every morning. If you can't find a place in a hotel where it's free to park, you can either pay them 10€ per night and park on the first floor or you can park in front of the hotel on the street where is free and usually you can find a parking place.

The hotel have a lot of sweet options for breakfast, but not many options for salty food, they had only eggs, bacon and some salami. Also it's two twin beds that are connected and not one king bed.

The reception staff were lovely and friendly. Joseph in particular was extremely helpful. Room was great size as was bathroom. Bed very comfortable. Bar staff were pleasant although when so many tour groups coming in a better knowledge of English would help. See some reviews complain about rubbish on street outside hotel - seriously this is not the hotels fault - Palermo streets are filthy generally.

No kettle. Could have used more coat hangers. Bathroom could do with an upgrade. Restaurant staff were distant not sure if that was because I was English speaking or because I was coeliac but felt I didn't get the same attention as Italian speaking guests. Breakfast limited for coeliacs.

Clean bed, nice property, good members

The hotel is located in a little bit dangerous area, people should be aware of going back at night

Very clean and comfortable place. Very large rooms. Good restaurant.

A little bit noisy because there was a disco on roof

it looked as if we were staying at a top notch hotel, everything was clean and the hotel staff were friendly and helpfull. I think that the value for money was exceptional and I would go there again, had it been located in a better, more accessible place.

The bathrooom had signs of usage (the shower door couldn’t be closed properly, the tissue dispenser fell off the wall,…) and we had trouble with our key card everytime we wanted to unlock the door but the staff were helpful and the issue was sorted in a minute. The location is pretty inconvenient, although a plus side is a bus stop literally right in front of the hotel.

The Astoria Hotel is in an excellent location if you want to visit both the center of Palermo and Mount Pellegrino. My room was very clean, with a beautiful view of the Palermo harbor. I noticed that some rooms have a terrace, so you might want to specify that feature when booking. The internet was not available in one part of the room. :) It is apparent that the bathroom hasn't been renovated for a long time, but it's very clean, with a bathtub that's nice to lie in. The breakfast food is decent, but for my taste, there's a little lack of vegetable salads.

I think this hotel is underrated. I’ve stayed there 3 times now and whilst the location is far from pretty, once inside this enormous hotel the staff are professional and courteous, the lunch and dinner menu is pretty good and fairly priced, the breakfast choice ok. If you’re looking for a traditional 4 star hotel you’ll be disappointed as despite the lounge, bar, dining rooms, roof top terrace and bar (June to Sept I think) and smartly dressed staff this place seemingly specialises in large groups of people at a time, presumably via arrangements with travel agents. Consequently the clientele aren’t your typical 4 star hotel types but mostly the over 60’s on holiday or groups of people attending a conference or seminar, another service the hotel provides. The rooms are a decent size and are clean and in my opinion perfectly comfortable albeit in a more 3 star way. The lifts are modern, swift and efficient which is important as you may be on the 11th floor. There’s a good chance of a sea view too. Bear in mind especially that there always seems to be a room available here so good news for last minute travellers and especially for those who arrive or leave by ferry as it’s about a 7 minute drive away from the port. This is how we discovered the hotel and we were allowed to eat breakfast and lunch both whilst waiting for a room in the comfortable foyer on early arrival and also whilst waiting for an evening ferry on leaving. Parking is easily accessible at ground and first floor levels and personally I’ve never been charged either although it may be wise to check that if it’s important to you. Finally, and putting it all in perspective, €75 is the most I’ve paid for a double room, and that was in early June 2024. Cheapest in May was €55. It’s a quirky place but I love it, I’d always stay there!

Considering all, the only improvement I’d like to see is with the air con which works ok but I found the room stat wasn’t accurate so I had to set it at about 12 degrees to actually get about 22 degrees.

Room is big enough for staying there, free parking at the front and only 10 eur/night on the upper deck (if you travel by car - otherwise there are not much opportunities to park), very friendly staff, good breakfast (order hand-made espresso before running to the automatic coffee spender), perfect elevator

the location (too far from the center and also complicated to leave the city, the district is not inviting to leave the hotel area), poor wifi in the room - but good in the lobby, the breakfast (overfilled with cookies and sweets, but no vegetables, why?)

room was very spacious, fresh towels provided daily. Inclusive breakfast was fresh and delicious. Any concern you have with your room the receptionists will have it dealt with immediately.

I would have preferred if they had an inclusive lunch and dinner option

Everything! For the price paid, we had a very silent room with a comfortable bed, window with cool curtains and well furnished mini-bar ; a well equipped private bathroom, with super scented soap for hands and shower gel, replenished daily and a high functioning hairdryer. The staff was nice and always ready to help you, even with a small chit-chat now and then. The cleaning ladies were always ready to keep the room fresh and clean, stopping by in the morning, and if you weren't willing to receive them, you could always use the "Do Not Disturb" tag. The breakfast is always ready and refilled, allowing you to have a variety of choices, from scramble eggs, bacon, jam, salami, and cheese to toasts, butter, marmalade, croissants and cakes. We enjoyed the "aperitivo" in the terrace, open from 18:30 till night. That was the most satisfying experience with the bartender, capable of making you the most delicious cocktail based on your taste!!

Difficult to find something that we didn't like!