Hotel staff were very welcoming and helpful throughout our stay, as were the restaurant staff both at breakfast and dinner. Dinners were great value for money so worth having. Location was ideal for access to all major tourist attractions within Palermo, and access to the port too. Hotel benefits from having its own car park at the rear, that is secure and has surveillance cameras, and has a reasonable price per night. Room was functional and comfortable, with views to the port. Daily housekeeping service was provided.

Hotel seems to be undergoing some renovations that are not fully advertised when booking, but they did not interfere with our stay. Would be good to have better control unit for the A/C within the room, as the A/C switches itself off for no reason as the room was still uncomfortably warm.

The hotel was very welcoming. The reception staff were very friendly and helpful. The room was big, clean and comfortable. Buses locally take you into centre of town, otherwise only 15 to 20 mins of walking only to the main tourist sites. The food service was the highlight. Varied, tasty and filling breakfast. Buffet dinner was good too. The dining room staff worked relentlessly to ensure we were all fed on time and were always very friendly.

- breakfast is very good. there are gluten free products. the hall where the breakfast is served has a beautiful view to the harbour. - although our first impression about our room (room no 201) is a bit old, after some time due to its cleanness and size, you start not to see the oldness of it. in addition to that, at the first instance, due to the noise from the cruise ship harbour, you think that you will never sleep well, but the beds are so good and after some time, you realize that you are in need of that sound which makes your travel happier. - location is good, but you have to take into consideration of 15-20 minutes walking to the old centre of the city. - personnel is very helpful, especially Yulia from the reception, lady that cleans our room and Giovanna from restaurant whom we were confronted more are worth mentioning with their smiling faces and helpful attitudes. - diner open buffet is very good to a reasonable price.

- although the personnel warned us implicitly about not using the back neighbourhood way (which is more interesting for us) instead of the main road to hotel due to a potential unsafe situation, but, we even participated to a wedding party at night there. I always believe the phrase which I read in a website about Palermo "they are not bad people, they are only poor people". so, in my opinion, there is no real problem about the location.

3 rooms booked for proximity to MSC Cruise port. Even better than expected (6minutes to Port Gate). Easy access to City Centre (10mins) and 20mins to Old City. Staff exceptional - couldn't have been more helpful (good English). Room décor basic but spacious and impeccably clean. Lounge really spacious and comfortable with good views of Port while we waited for embarkation. Breakfast excellent with goof variety of food (hot & cold) in top floor panoramic restaurant. Used it for another 1 night stay on return from Cruise. Would definitely recommend!

Shower tray leaked. Only 1 night stay so reported it and promise to be fixed.

Very big room covers all your needs, spacy bathroom, tea/cofee in the room. Good and secure parking behind the hotel (the parking has about 35-38 places for cars and even in the night there were some of them free, Feb/2025/Friday). The breakfast on the 7th floor sala was very good. Close to the Teatro Politeama (~700m walking distance) and city center

Little <dirty> place of the city (because on the main port) but it looks safe to walk in the night

breakfast, view, and location is great. manager took care of our complain immediately and switched our room that is more to the standard.

The first room we got was not to standard, towels are like wash clothes with holes and there was swedge smell coming from the bathroom in the morning.

The hotel staff were awesome. Kudos to Antonella, Sarah and others for representing Ibis so well. Breakfast was very good, with a lot of variety. Location is really good for exploring the city center area. The front desk recommended a car service that was fantastic. We used them daily and never any issues. Ask reception to provide you with contact info for Silvio’s car service. You won’t be disappointed with the vehicles, drivers or the price!

It was very handy to get to, and within a short walking distance to the centre. The staff were lovely, so kind and helpful! The food was good, and the breakfast was fab! We enjoyed it every morning! We will be sure to come back again! We had a late flight and the staff allowed us to leave our suitcases at the hotel for pick-up later on. There’s also a 24/7 bar with some snacks and drinks operated by the reception.

The staff was super friendly and helpful, they help us to understand the nice locations at the city and book a taxi for a super early mornig ride. The rooms were clean and confy, we even got a bathtub in the room that was a nice touch.

The breakfast could have been better, they didn't have much variety. The sweet stuff was good, but other options not as much. Besides that, no complains.

Location is very convenient to those arriving by ferry. It is within short walking distance to the historic center of Palermo. Room was spacious, clean, and comfortable, with views of the port with ferries coming and going. Good breakfast at the terrace restaurant on the 7th floor overlooking the port.

Restaurant for dinner was buffet style only. The terrace restaurant is located on the 7th floor with great views of the port and harbor. It could be a nice venue for a quality restaurant with service and a la carte menu instead of a buffet.