Villa Igiea is an exceptional property that thankfully has not been over run by the Instagram crowd. Exquisite grounds and beautiful location. Aperitivo at dusk on the patio is truly 'la dolce vita'

From the moment I booked this trip to celebrate my husband's 60th birthday, until the day we left, it was a terrific experience. I need to call out Francesco, the Concierge, who went above and beyond helping to arrange a private tour guide/car for a day; and a fishing excursion, and a car transfer to Taormina when we left. He also had excellent restaurant recommendations. Back and forth emails for a couple of months prior to arrival and then when we met him on site he continued to help us navigate our stay. The whole staff was amazing! Welcoming. Remembering us when we came for breakfast, or drinks in the evening. We truly felt special and part of the 'family'. The service at Villa Igiea is overall the best I've experienced and I do stay at many 5-star/luxury properties. I am a Global Marketing Events Director for a major consulting firm and host VIP events all over the world. (Just so you know I have experience, ):-).Thank you for the royal treatment. Our suite was spacious, tasteful, so comfortable. Always kept clean, turn down service, etc. Additionally - the front desk honored my request for a French Balcony - and our view was spectacular. Meals: All were wonderful, delicious, flavorful, fresh. We happily dined with you for every meal more than once, including a very memorable dinner. Spa: Wonderful few hours being pampered by body treatments. it was heaven.

The only small 'con' is that the location is not walkable to downtown Palermo. But it is a very short Uber/taxi ride away (and the hotel has a shuttle, we just preferred to go places on our own timing) - and those services are easy to get/use..

Don‘t get my evaluation wrong this is a suoerb luxury hotel with excellent service and rooms. But, … the misleading information about kids club and activities (not available in this Rocco Forte) much annoyed us, and we did not get any explanation or discount or upgrade, or even an apology. The beloved and frequent Trump gesture (thumbs up) of all restaurant staff was totally inappropriate. And the closeby shipyard is quite noisy 24/7, which they try to hide by omnipresent music, nothing that can be done about it but not optimal. Although optional, including 5% sercice charge on the full price, including restaurant bills that already included tips, is not common. At price levels like these, everything should be perfect.

Excellent staff. Very friendly and courteous. The restaurant waiters were top quality. The manicured gardens and view over the harbour were beautiful. Eating on the terrace was a lovely experience and the heaters made eating there in the evenings possible even in November. The complimentary shuttle bus into the centre of Palermo was essential because there was nothing outside of the confines of the hotel to visit.

Being British, we enjoy our cup of tea first thing in the morning and late afternoon! Whilst the room had a kettle and tea bags, there were only coffee cups and no milk jug. Milk was provided on request and could be kept in the refrigerated drinks compartment. The coffee cups were not really suitable and once used often disappeared and only replaced upon request which was a bit frustrating. The hotel management might consider providing tea cups / fresh milk for UK guests. Also, the TV channels had little of interest for English speaking guests - BBC World, CNBC, etc. - mainly news channels whereas there were plenty of Italian and German entertainment channels. Providing a smart tv to allow guests to stream channels such as Netflix via their mobile phones would be an improvement.

Excellent stay, excellent staff

It is outrageous that the hotel charges 40 euros daily for parking, unacceptable when you are paying over 500 euros per night for the room, completely unacceptable for this high quality hotel.

We enjoyed our room with a balcony for sitting outside. The room was beautifully appointed and the bathroom was very spacious. The breakfast buffet was very good, and the both the restaurant and the bar were excellent. Staff were all very helpful. The garden with the umbrella pines and palm trees was lovely. There were also free shuttle buses going to the city centre for those wanting to visit the city.

The only negative was that there were no benches in the garden to sit on and enjoy the greenery. One could always sit by the pool or at the informal restaurant terrace, but some places to sit under the trees would have been nice.

The property is beautiful, located on the sea. The decor is stunning. And the vegetation and fresh flowers in the hotel are delightful ! The pool is fabulous - large, clean, perfectly heated. And the service is by far the best we have ever experienced. We are fortunate to have stayed in Four Seasons, Ritz Carlton’s and small boutique hotels. The service here is the best! Florio Restaurant for dinner and breakfast was wonderful, as was Alicetta for lunch. One night we hung out at the bar…..is there a more beautiful bar anywhere? We only stayed four nights as we were moving onto other parts of Sicily. We so wish it was longer to enjoy the staff and property.

Wonderful ambience, friendly staff and very comfortable room with marvelous view.

Checking in took some time as the receptionist was keen to show us up graded rooms before we even saw the one we had booked. Eventually we did upgrade. I could not use the shower first morning because there was no cold water. I informed reception. I checked later and was told it was fixed but when I tried again it was still the same. I called again and maintenance came convinced I had not adjusted it correctly but with the assistance of a housekeeper demonstrated the problem and eventually they started working on it. It was afternoon by this time. The only other complaint is that the room was not serviced the first evening.

From the moment I stepped into the hotel, I was welcomed by a warm and friendly staff that made me feel right at home. The service throughout my stay was nothing short of outstanding. The team went above and beyond to ensure every aspect of my experience was perfect The hotel is gorgeous. The rooms were spacious, beautifully decorated, and extremely comfortable. The kitchen was fantastic, offering a wide range of delicious dishes. Breakfasts were fresh and varied, and dinners were beautifully presented and equally tasty.

Excellent Service staff, Large Rooms, Breakfast Buffet

No later evening shuttle into town or back to the Villa. No Spa/Sauna?! And it's impossible to take a long soak in the bathtubs as they are topped by hard marble with sharp edges