City Center hotel excels in service. The room was large and quiet, the beds were comfy, and the shower was hot, so all basic needs were met. The building is a classic, but the hotel on the first floor looked newly renovated. There's a parking garage nearby, but we found a spot directly opposite the hotel, and the meters allow you to prepay for a full day at lower rate than the garage. We arrived late in the evening but the staff provided us with very detailed instructions, and video, of how to access the building, hotel and the room, where our keycard was ready for us. Every step was well-described so nothing could go wrong. To our surprise and delight, staff had prepared a detailed map of the city, personally highlighting all interesting spots. They also had prepared a list of the main sights, markets, best places for lunch and dinner, and pubs. City Center hotel is conveniently located at the edge of the main shopping street which leads to the heart of Palermo. We used their map as the main guide for our sightseeing the next day. The hotel does not provide breakfast, but the bar next door offers excellent cappuccino and brioches for very moderate (discounted) prices to guests as well as to many locals.

An absolutely lovely place to stay! I enjoyed every single part of my stay here as a solo traveller. The staff are very friendly, welcoming and speak very good English. The room was very comfortable, with a mini fridge, smart tv and access to tea and coffee in the reception area. The hotel is close to most of Palermo’s main sights all of which are within walking distance. The airport shuttle bus stop is about 6mins walk away and costs €10 return. The staff have great recommendations for dining and things to see and do. I would definitely return again. Grazie Mille

there is absolutely nothing at all I didn’t like, everything was fantastic

Great central location. Friendly staff. Very clean property. Complimentary bottles water in the fridge a nice touch

Better signage at the front. Air conditioner in room not effective.

Everyone in Hotel City Center was a superb host, helping us with discovering Palermo and the stay there. Gabriella in particular is always diligent on checking on the guests that come and go and seeing that you are always well attended. Wonderful place with wonderful people.

Room is very clean. Hotel staff is very nice even I didn't meet them but they sent me the insturction all I should know for checking in to the room and reply my message very fast.

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Is located in the heart of the city, very close to restaurants, supermarket, best ice cream ‘agrumi di sicilia’ can be found opposite the massimo theatre or opposite the cathedral, fantastic shopping around. Is very clean and the staff really friendly. Everything for a decent price.

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Wonderful generous people, the hotel have old Italian vibe in a great location close to everything with a short walking distance A great coffee shop with fresh cakes just under the hotel, parking aregment with good prices Value for money We will come again

Nothing

Location was fantastic. Right near the main streets of Palermo. Had lots of security so felt very safe. Staff were so nice and so helpful! Just lovely to deal with. Rooms were modern, clean and a good size

Super central and perfect position to visit the city. The bed was super comfy!

A bit noisy as the windows are on a street but nothing too bad

The location is close to everything important in Palermo

Unfortunately I didn’t remember there was a code to open the door so that was a delay to get in, I know now for the next time around