City centre Hotel with adequate rooms for price.Staff were excellent with very welcoming reception ( coffee and cake on arrival).Breakfasts were excellent and staff very accommodating. Good value for money City centre hotel. Excellent and knowledgeable English speaking reception host.

Hotel rooms were on 4th and 5th floor but lift was readily available and reliable, so you need to be aware of this when booking.

Great location, an easy walk to most places of interest. Staff were excellent & very helpful.

Walls were a bit thin & we could hear the people in the next room.

The hotel was very centralized to the city center and the port. Walked down the street right to the port entrance. Took the ferry to Ustica for an amazing Dive. The staff very friendly and helpful. Front desk is staffed 24 hours. The checking in and out was very smooth (I had odd times for both, arrival and departure).

I walked from the station to the hotel and it was about +/- 25 minutes so if walking is not your thing, find a ride there. However, it was a straight shot from the station so not bad. The lobby and breakfast area are detached from where the rooms are located. Not far and not an inconvenience it was just different for me.

Breakfast was extra, but well worth the money. It did mean we had a choice to go out for breakfast if we wanted to. It is part of a hotel complex and security is key - literally. Keys were needed to access the corridor that our rooms were on as well as a key to the room and a key for a safety box. Lots of wardrobe space and room to walk around. Housekeeping were around everyday so the rooms were kept spotless. We were a five minute walk from a trip agency, surrounded by eateries and not far from the sea and the historic parts of Palermo. We were able to leave our suitcases at the hotel before check in, and we were able to check in an hour early. Staff even recommended a nearby eatery for lunch - that was good advice.

Carrying the multiple keys with us - would like to hand them in, or have somewhere safe to leave them. If your Italian isn't good then there is no point switching on the TV. This isn't a problem as such as we were out enjoying Palermo, but I did miss the News.

The hotel location is very close to the hustle och busel, yet it is located in a calm area. The rooms were very clean, recomend adding a water cattle in the room. The breakfast was great. The scrambled eggs could be better, though. Good variety of cakes. Staff were very helpful and gave great advice regarding the bus lines. We stayed for 3 days and shall book it again vid our next visit to Palmero. Great value for money.

Conveniently located close to many important sights and to bus stations that would take you anywhere including Stazione Centrale for the airport. The breakfast had everything for a good start of the day: typical Sicilian sweets, fruits, meat, omlette, yoghurt etc. Cleaning was done every day and the towels changed the same. A good value for money.

Very nice, friendly, smiling and helpful staff. We are very pleased and satisfied with our stay at this hotel. Breakfasts were very tasty.

Location was excellent and the staff were so lovely and friendly! Went above and beyond to help my partner and I find a beach and book a lido :) Breakfast was really big and mostly cakes though there were a few savoury options as well. Was also able to arrange a shuttle to the hotel fro the airport at 11pm which was SUPER helpful

Though it wasn't a killer, our bed was supposed to be a double but they pushed two twin beds together.

Clean room, good breakfast, but the best was Mr. Luca, thank you very much.

The shower drain is clogged and fills with water very quickly and easily, room 409

The staff were wonderful. Luciano was extremely helpful and we were even upgraded. As our flight left early in the morning, he arranged for breakfast to be ready an hour earlier