The hotel was bright and clean. Staff were amazing and were friendly and professional. The pool was a bonus. The room was comfortable and had great views with a superb location with cafes right at the door step. Well soundproofed as there was the Fabia festival and with windows closed could easily sleep. Air conditioner was fine. Central place for seeing the sites and shopping. Highly recommended.

Everything was likeable, but I would suggest more variety at breakfast. The bar in reception could be manned during the night for a few hours. Also coffee and tea facilities in the room would be great. Otherwise I love this hotel and would surely come back.

Location is perfect for exploring central Riva and Lake Garda as a whole, as the harbour/ticket office is right outside the front door. Views from front facing hotel rooms are beautiful, only surpassed by hotels further around who would have an unobstructed view down the lake. Rooms were of a very generous size, and the bathroom had all the facilities you could want. Cleaning service was quite thorough and new towels were delivered daily. The breakfast buffet was excellent, with even sparkling wine available. Those who demand a traditional cooked breakfast will still be left wanting, as only bacon and scrambled egg was available. But this is not what you visit Italy for - the cold cuts, cheese and large spread of different cakes and pastries on offer were infinitely better. The free hiring of bicycles was appreciated to get around - as the clientele of the hotel seemed mainly on the mature side, I can't imagine there'd ever be a case where there were none available to hire (there must have been around 30 or 40 bikes). This is a great way to get around as there are cycle paths all the way to Torbole, although caution is advised as there are a lot of pedestrians and fast cyclists.

The air conditioning and controls in the room were quite basic. The room felt cool enough, but the analogue dial didn't go any colder. Some of my family used the rooftop pool, and it isn't heated so it was freezing cold even on a 30 degree day - this may be either a good or bad thing for you depending on preference. The staff could have been a little friendlier.

Lovely, very clean hotel in excellent location very close to the ferry terminal to explore the beautiful Lake Garda and the funicular ride to the Ascennsore Basttione restaurant with amazing views over the area . Our room was on the third floor with beautiful views over the lake and a large vibrant piazza, with numerous restaurants. Beds were very comfortable and rooms were air conditioned. Ensuite was a good size and well equipped. Excellent roof top area to relax with pool and sun beds available. Breakfast was very good with a large selection of food and beverages available in a beautiful room overlooking the lake. Recommend this hotel, have stayed there before and will stay again in the future.

Having to leave :-(

Fantastic location on the main Square. Ferry port right outside. Breakfast was continental and very good and restaurant positioned to overlook the lake and square. The hotel has a bike store. Room has a safe and a fridge and was very comfortable and clean. We had a balcony with two French doors with the best view. We would definitely rebook this hotel on our return.

Was not informed of a daily parking rate of €15, no problem with the price, just would have liked to be told. If you are paying for a lake view, bear in mind it may come with some noise overnight from the square although it did not disturb our sleep.

The location is great as it’s an easy walk to everything the town has to offer. Breakfast offers a good selection and the terrace has a very nice view of the town. I wouldn’t recommend paying the extra for a town view as the balcony balustrade is quite high so when you’re seated on the balcony you can’t actually see most of the view. If you’re looking for extra space however it’s a good option. Everything is very clean and comfortable.

The location was incredible with a wonderful view of the lake. The decor could be described as dated but we liked it

It would be unfair to criticise the hotel because it was everything we expected it to be. The only negative was that the staff did not inform us about how the Gira D’Italia would close all of the main roads out of Riva the morning of our departure. We were very nearly trapped in the carpark for 2-3 hours! Thankfully the police informed me I had less than 5 minutes to leave the carpark. This was such a stressful ending to a wonderful stay and did cause us a 1.5 hour detour avoiding the closed roads. We were in the area for a wedding so had not looked into local attractions and events.

After we sorted out our room and moved to a much nicer outlook we loved the hotel. It’s right on the town square and overlooking the lake.

First room they showed us was small so we upgraded and ended up with a lovely room overlooking lake. Some Staff were not very nice to us but thanks to some lovely restaurant staff we ended up enjoying our stay very much.

Clean, well organized and comfortable. Really good value. In the old part of town, on the lake and in the midst of all the amenities. Reminded me of Whistler Village back in British Columbia, Canada: mountain vibe with street musicians, hikers, mountain bikers and funky bar scene. Looking forward to returning.

Nothing. Parked directly in front of the reception doors on what seemed like the sidewalk. very small place adjacent to the busy street. Worked out okay and no one seemed to mind. Recommend pre-booking parking as spots seem to be at a premium.

Breakfast was brilliant, location is superb, and the room i had was that good i have requested the same room for my return in June.

Nothing I didnt like, everything was superb ! the bath could of been a little bigger and may be a better shower ?

The receptionist (Elena?) was very professional and able of producing good advice regarding our desired activities. She has shown to be very knowledgeable by providing excellent advice regarding trails difficulty level and time required, proactively providing alternatives. Great location of the hotel, nice views over the lake. Breakfast was excellent with a selection of food and beverages able to satisfy a broad range of customers (tasty champagne, by the way!).

Breakfast was established to be between 07:00 - 10:00, and lunch around 12:00. Tried twice to have breakfast around 09:00 by the balcony but it was always denied by the waitress allegedly because he had to prepare the table for the lunch of a group.