The staff at the Tree Charme Augusto Luxury Suites were exceptional. Stephanie was very helpful and nothing was too much trouble. The apartment was very clean and tidy - the room was serviced daily. The breakfast at the adjacent (connected) restaurant was delicious. The location of the apartment was perfect - if fit and able, you can walk to all of the attractions that Rome has to offer (and they are vast). Transport links (Metro) a 10 minute walk away - very close to The Spanish Steps (Spagna station). I would definitely stay again.

Room was comfortable, A/C worked well, breakfast was great, hotel was clean and quiet, and the location was perfect; a close walk to sights, restaurants, stores, transportation. Staff was very polite and friendly. We arrived after hours and getting into the hotel and room was easy thanks to the hotel’s instructions.

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The room is a cute boutique hotel style. The size was expected for that style of room and is all you need for a couple. The location is perfect. Quiet for sleeping but enough foot traffic for that area. Very safe and close to main tourist attractions. Clean and tidy. Bathroom very clean.

Miscommunication between reception staff and us. Also minor mishap when on our last night, another guest closed a common door which meant we couldn’t get to our room for an hour very late at night. The staff member did the best he could, but didn’t know what to do. There really should have maintenance on call for situations or tools to be used when this happens and offer some refund or similar to patrons for the trouble.

The location of the hotel was excellent and room clean and of high quality. Stefanie at the hotel reception was very friendly and efficient. She arranged pack ups for us on days we had early starts and responded to all our question on WhatsApp, very promptly and effectively. Stefanie was most helpful sorting out all our issues speedily and with no fuss. She arranged taxis to and from the airport for us and recommended good restaurants nearby. The service from the staff was first class! The breakfast was taken in the cafe next door to the hotel. This is a very pleasant cafe and there were 3 breakfast options including a vegan option. The food and drink was very good and tasty and a good portion. The staff were also friendly and the service prompt.

Nothing.

Great location and updated & comfortable!

Small room. Tiny bathroom. Stupid door stop in bathroom that I nearly broke my toe.

Our experience at this hotel was absolutely fantastic. The location couldn’t have been better — central, convenient, and with a great restaurant just downstairs. The hotel itself was spotlessly clean, and the staff truly went above and beyond to make our stay comfortable. One of the highlights was the excellent customer service. We took a 2-day detour to Lake Como, and the hotel graciously stored our luggage at no extra charge. Picking it up late at night was seamless and stress-free — such a thoughtful touch that made a big difference. All in all, this place exceeded our expectations. Definitely worth it, and we’ll absolutely be back!

The location is fabulous, great area and quite central. We walked less than 10 min and found a scooter to rent (recommended to see the most of Rome in a few days).

We had the room close to the reception and were waken up by the noise of conversations (check-ins, activities reservations, etc.) at 8.00 a.m. I would recommend to avoid rooms 101 and 102.

Great location. Cose to the Trevi Fountain. Surrounded by beautiful restaurants and high-end retail shops. Paid for breakfast to be included, three different options, all delicious! Communication can be done via WhatsApp with reception. There is nothing too much for the staff. Very clean rooms, comfortable beds, great shower in the ensuite. Air con was fab. Great selection of channels, on the tv for some bedtime watching.

Coffee machine was a little hit and miss if it was working. But dialled for reception, and they would send someone straight away to fix.

It's conveniently located near the Pantheon and the bridge to Vatican. The interior was lovely and the coffee in the communal area was very good. There's a lovely bistro "Cento Bistrot" right underneath - excellent for morning coffee/ pastries/ lunch/ dinner/ drinks.

The reception desk closes at 3pm which is a bit too early in my opinion. There is also a bit of stairs to go up and down before reaching the elevator. In terms of accessibility, it would be a bit of a challenge especially for elderly or injured. In the evening you can hear the noise from the bars, best to bring ear plugs.

Everything. Location is perfect, tourist sites on a walking distance and Vatican easily reached on foot. Clean, spatious and light room, towels changed every day. Quiet, no sounds from the street. Safe. Easily accessible, with clear instructions forwared by mail. Kind staff ready to assist and communicate at any time, thank you, Stefanie and Melissa!

Just a bit pricey for me.