The location is key! The morning and evening staff are super nice. Check in was smooth and easy. The cleaning staff does a great job. The people who work during breakfast are pleasant, on top of the food, and the turn around on cleaning was fast. I will stay here again.

This is my 4th time staying here and I was disappointed with some changes on breakfast. There was no longer a toaster to toast my bread which is key, I missed the hard boiled eggs, and there were these delicious cookies that used to be in jars that are no longer there. I know these are minor but definitely bring back the toaster oven and hard boiled eggs. Also, at checkout the gentlemen working around 3am was drunk. He slurred his words and smelled of alcohol. He couldn’t even walk straight. My family checked out two hours later and he was passed out on the couch. They tried waking him up and couldn’t. It was unprofessional and concerning that he wasn’t guarding the front. Anyone could’ve walked in and grabbed keys or taken any personal information.

The property is perfectly located 150m from St Marks Square. Getting there is really easy - take the number 2 water bus and get off at S. Marco Giaardinetti. The ferry is right outside the train station just off to the left of the entrance as you walk out of the station, and was €9.50 per person at the time of writing. It’s a great way to see a little of Venice as well (about 30 mins to go round) and the stop is 2 mins walk from the hotel. Breakfast was included in our room rate and it was an excellent continental buffet with lots of choices, yummy and fresh. The team in the dining room were friendly and helpful. Our room (449) on the 4th floor was lovely and spacious, had comfortable beds and a decent sized bathroom and shower. We also had a tiny tiny view of the water (per the photo).

The person on the front desk when we arrived was not very welcoming and couldn’t have given two tosses for us being there, which I always find interesting with people given they work in a service industry and depend on people coming to their establishment to pay their wages. To be fair, there was another lady on the front desk and she was most helpful and gave us quite a different experience of the hotel

Location, Location, Location. It is only one block from St Marco, and the same building as Hermes and Jimmy Choo. Great for shopping and sightseeing. The breakfast with Italian pastry and cappuccino was great. The breakfast room is overlooking the shopping streets below . Getting a window seat and I can sit there all morning. The lobby was elegant and cute. It is great to sit in the lobby to sip and read a book.

Nothing.

Beautiful hotel in the heart of San Marco district, just a couple of minutes from St Marks Square. Check in was easy, arrived early and stored luggage for us until room was ready, which was actually earlier than expected. Stayed in the Suite which had a lovely rooftop terrace, views across the city. Breakfast was fresh. Hotel was decorated in Venetian style which we really liked. Elevator up to 4th floor (our suite & other rooms on 5th floor but manageable for last set of stairs). able to get evening drinks at their lobby bar & also booked water taxi for us to get to airport.

whilst they booked a water taxi for us, it ended up being nearly 20mins late which added to a little extra pressure getting to airport. Think this is more to do with the water taxi's time keeping rather than hotel but would recommend booking taxi 15 mins earlier than what you actually want just to be safe.

Location is perfect for discovering the Venice. Breakfast was good and air condition was working perfectly during the very hot days.

Everything went fine until the checkout. City tax was charged on the checkout and I had to pay it only with cash. They didn't accept credit card and they didn't accept my 200€ cash bill so we had to improvise and find the cash they liked. I got receive written on hand on one paper which makes me wonder if there is a tax fraud in hotel and I wonder if this tax payed will really ever rich the city. It's a shame that on the end of nice and almost perfect stay they ruin the overall impression.

Perfect location. Large room, clean and comfortable bathroom. Lift and brakfast in the hotel. Helpful staff. We even got a breakfas box for travel, as we left very early.

The room was dark (there was view to another builidng - with public toilettes - 2 metres from our room) and air conditioning did not work (so it woupd be challenging to open the windows and refresh the air in the room). We did not spend any time during the day in the room, so eventually it was no a problem for my family. Apart from that, the room was comfortable and clean, and I would choose this hotel again if I come back.

The location The decor The staff The breakfast Room was ready very early. Spacious and bright. Lovely big bathroom. Nice products. We were slightly late checking out and didn't feel under any pressure. I expected noise so close to San Marco but it was very quiet. Maybe as the room was high. No noise from adjacent rooms either. Walls have a beautiful texture almost soft so I think this is reason. We had a very early flight that morning so sleep was important 😴

Lift didn't go all the way to 5th floor but it did go to 4th floor and a very kind member of staff helped me with 2 heavy suitcases and 2 smaller suitcases.

Atmosphere was charming. It was convenient located.

Please up your ‘pillow’ game. The bed pillows were sad, thin, and sparse. One skinny bed pillow per person is NOT the standard for hotels.

It was easy to locate and very close to the vaporetto terminal. Bathroom was tidy and clean. Our room was cleaned and we had fresh towels everyday. The receptionists were great. The lady helped us with all our questions re airport transport, the man insisted to hand us packed breakfast for our 6am trip back to the airport! Great service!

Room is quite small. While it is outside the hotel’s control, the fire alarm went off on our last night and we were stuck outside for quite sometime so we didn’t get much sleep before our red eye flight. TV has no English channels.

The helpful and friendly staff went out of their way every time we had a need. The hotel location and the comfy rooms were perfect and quiet. Will absolutely bring friends back to this hotel! Oh and loved the breakfast starts a full day of adventures off right.

On the morning of our departure 7/23, we were running late and got a little confused as to where the private water taxi would pick us up—the female staff member who just came on duty ran down to us to ensure we were good! I owe her a hug and big thank you.