To be honest, I had very low expectations for this hotel as I had read a lot of negative reviews before arriving. However, these negative comments were not found to be true in my situation. The room was very modern and clean, and looked like the pictures advertised. The staff were helpful and courteous. The hotel itself was well situated, just a 10-minute walk from St. Mark's Square and Basilica, with lots of shops and restaurants all around. We took the water bus from the railway station and got off at San Marco and then walked to the hotel. I really enjoyed my time in Venice, and the hotel was a big part of that.

Amazing location. Close to St Marks Square, Vaporetto stop (Giglio), lovely shopping street and restaurants. Nice courtyard entrance.

Triple room small for 3 people, but comfortable enough for 2 night stay.

The hotel was in a very nice location near Piazza San Marco so it was easy to walk to the different landmarks in the area. It was tucked into a small alley so it was also nice and quiet. The hotel also allowed us to store our luggage after check out which was useful. They were also helpful in advising which water bus to get in order to get to the airport. On our second night, they provided us with an additional duvet without asking due to the cold weather which was greatly appreciated.

The pillows were very hard unfortunately and the shower facilities could have been improved. The bathroom was a wet room, but the shower screens were difficult to position to stop the bathroom from getting wet.

Tucked away in a Venice lane close to a vaporetto stop and easy walk to St Marks Square. Very quiet setting, little courtyard for breakfast. Breakfast was great with tea / coffee, juices, bread, croissants, yoghurts, fruit and cereal. Staff were pleasant. Was clean and decent room which had tea/coffee facilities and small bathroom with great shower.

The courtyard out front was not really used as tarpaulin was out there. Bit shabby inside but room was clean. Restaurants in that area are expensive.

Location was great and the hotel was very cute.

We wanted to make the gentleman at the front aware that the bathroom window would not lock and that the toilet set was loose. This was just so it could be fixed after we left. His attitude was not what we expected. He asked if we wanted move rooms. We said no it’s just so you are aware. We also let him know our international charger was stuck in the outlet and could someone see if they could get it out. In the end we could not get it out and left it.

The location of the hotel was excellent as well as value for money. Breakfast was very good with good service for coffee and other hot beverages. Selection was great. Staff in general were helpful and friendly. Room was a good size and the bed was comfortable.

The lighting in the bathroom was poor - a table lamp had been added but it didn't improve the lighting. There was an awful smell in the elevator like rotting garbage or a dead animal in the elevator shaft which got worse during our stay. The desk staff were either oblivious, pretending it wasn't there, or helpless to do anything about it.

The location was great.

Bed was not comfortable at all.

The location was top notch. We had one of the renovated rooms which was great compared to our other family who was in a very old room. Our towel dryer did not work however and after traveling for 10 days we couldn’t dry our few things we washed. The desk staff was very welcoming except for the woman there during the day. She was unfriendly and offering no assistance.

The towel warmer not working and woman at the front desk. Very very unwelcoming.

Location of the hotel is fantastic for a base for exploring Venice, and the breakfast is basic, but great for what we wanted/needed. Hotel is good value for the location and easy to find, very convenient for the Vaporreto stop Giglio.

The beds were far too firm for us and the pillows a little too hard. But appreciate that is very much a personal preference. The staff were mostly friendly and helpful. The breakfast staff were very kind.

Superb location - off a central street very close to San Marco square and with designer shops, but very very quiet. Lovely staff who were helpful and friendly. Fairly spacious room with ensure bathroom and fridge/minibar. Very clean and bed was very comfy. Liked the black out curtains. Other areas of the hotel were very clean too, and we appreciated the lift. Breakfast was nice. Fantastic budget hotel!

There was a small leak from the bathroom sink which made the bathroom floor wet and slippy. We forgot to report this! We also thought the butter at breakfast had gone off but it was placed out on the table every day we were there.