The beds and pillows were unusually comfortable. The pillows kept their shape while in use, pleasantly firm and much better than at the other brand (much cheaper) I stayed the previous night. The lighting in the room was fantastic. There were many choices like subtle lighting from behind the headboard and closer lights at bed table. I had only one problem in the bedroom - the coffee maker did not work. It was not a big issue since I was soon going to breakfast. So I did not report it. I had a problem in the shower because it had only a thin cloth as curtain. In pushing aside to enter, a lot of spray got on the bathroom floor and I needed a large bath towel to mop it up. Plastic curtain would have helped.

There was no hot dish in the steam server tray with a lid. Only warm option was to make a waffle or toast. No hot water in the dispenser marked 'hot water' for people wanting instant oatmeal. Coffee urn/dispenser had run out by 7 am when I arrived. I hollered into kitchen but nobody was there so I told the overnight attendant and he scouted up the assigned person.

The staff were incredibly friendly. Donald, who checked us in was sweet, personable, and helpful. The breakfast variety was good. Our room was clean and comfortable.

The only thing that caught us off guard was our toilet in our room. The handle would stick and it would keep running. Towards the end of our stay it wouldn’t flush. But we know that this is just a small, fixable issue.

I likes that it offered the jacuzzi tub. I like the pool. I like that there were places to eat near there.

I didn't like that I was only able to get into the pool once due to parties being thrown there. I also didn't like the workout equipment. It wasn't working properly. I also wasn't happy with having to fork over $200 that I have to wait 2-3 days to get back. I wasn't told about that when I booked.

It was clean and had lots of food options nearby. Everyone was friendly and helpful.

Had to get to breakfast a little early cuz it goes fast.

Customer service was amazing. The rooms were comfortable. It was an overall nice place to stay.

Their breakfast could have been better but they did have some options.

Very clean inside and out. My room was clean, bed was comfortable and had all the amenities required.

The floor was very wet in the hallway near the pool area. It could be a hazard for others and they could slip and fall. Recommend more rugs in that area.

We loved the jacuzzi room! Definitely worth the upgrade. We went over the weekend for a concert and it was like heaven to get in after standing all day!

The beds are a little stiff, nothing that they can personally do but overall no complaints.

They moved us into a better room because they had given us the wrong room.

The clerk was unsure of a lot of things concerning the hotel.

There really isn't too much for me to say. I've always liked this hotel and this is the only hotel I will probably stay at in columbus ohio.

Spacious room, great choice of breakfast foods, very tasty, staff was constantly restocking and cleaning eating area. Clean room and everything worked ie coffee pot, microwave, fridge, heating. No burned out bulbs.

Would have liked room refreshed ie towels replaced, waste cans emptied.