The facility was well maintained. It looked new. The rooms were spacey and comfy. The shower was hot and had great pressure. The breakfast was hot and fresh daily. The staff was friendly and helpful. I was able to print for free and the WiFi was a little choppy. It was a nice stay from downtown, about 13-15 minutes.

I didn’t like that the pool was inside and parking was tight. There were people hanging out in the back parking lot. Limited places to eat locally. The breakfast included turkey bacon and turkey sausage. Some of the eggs were over cooked and hard. Limited coffee creamer flavors.

The staff was very helpful,I appreciated that they let us check in a little earlier than 3 without a charge.Although,the property was under renovation,it did not affect the stay.The pool still was open,the location was great and had shopping and eateries around. The breakfast was pretty good and had plenty of variety but the service by the breakfast clerks were even better.The african american lady was very personable and connected with my daughter. It was a pleasant stay for a getaway.

Nothing really but if I have to note something,I would say the fitness center could have used some work,one of the treadmills didn't work along with the bike,there were no towels but these were not deal breakers.I also noticed in our room that there were spots of some sort on the curtains and the office chair could have used being replaced but again none of these affected our stay

Lovely stuff, big room, Handy location, nice breakfast

The only issue was - after the fact late charge - 1 day after checkout to my credit card, which I had to contact and ask for invoice and explanation. and found out that I was charged for the early check-in. based on information that was sent to me 6 months before the visit. I still think that the charge and reminder is more fair and honest during the check-in and not a day after checkout, based on chat correspondence for general information 6 months before

Absolutely everything from the staff to the breakfast served! Everyone was friendly and the place was so clean! If we were able we would have seen about extending our stay to enjoy it longer. We came to this hotel because it was close to the Ohio Stadium, and I was delighted to see that there were a lot of shopping and food options around the property.

The entry to the parking lot is easy to miss, but it was easy to get accustomed to.

Breakfast was good, staff was lovely, room was great!

Parking could have been a little better, and signage could have been a little bigger, I missed the turn in when I first came in and had to turn around in the apartment buildings behind.

When considering this property, I specifically needed information for a 3:45 AM shuttle- as to whether or not this would be a problem. Your site stated FREE AIRPORT SHUTTLE. I didn't take it for granted, so I called the hotel. I advised my flight departed at 5 AM and that I would need a 3:45 AM shuttle to the airport. I was advised that it would not be a problem- so I confirmed my Booking.com reservation. Upon checking-in, I advised I needed the 3:45AM shuttle, and was told, "We don't offer shuttles on the weekends.' FUrIOUS!

Booking.com listed FREE SHUTTLE, Hotel Confirmed prior to booking. No Shuttle.

It was very clean and the staff were wonderful. The AC went out sometime in the middle of the night and got hotter and hotter in the room. I let them know when I checked out. They told me they could have put me in another room even at 2:00 in the morning. I wasn’t looking to switch rooms.

Breakfast was good, something for everyone and I liked the later hours it was still opened.

New modern look is fine, but lack of towel racks, especially when I went swimming, made me scrounge for places to hang wet things.

Faucet in the bathroom was set too close to the mirror so that the faucet handle hit the mirror when the water was turned on. Thankfully it didn't break the mirror, but poor design planning.

There is a large supermarket nearby, which is convenient. There is also a bus stop nearby, so it is easy to get to downtown.

I arrived after 10pm, so I were able to use the hotel shuttle service. I wish it is a 24-hour service.