Hotel was beautiful, but the staff is what makes this facility top notch. Staff was friendly and helpful. The shuttle service picked us up promptly from the airport as promised and staff let us know that it was available to take us anywhere within a 5 mile radius of the hotel. Very nice amenity when you don't have a car at your disposal. We had dinner at the restaurant at the hotel. The food was top notch, but the margaritas really put our meal over the top. I strongly recommend the peach margaritas. They are GREAT! I also want to mention that I accidentally left my credit card at the restaurant and was a nervous wreck when I discovered my mental lapse. I called the hotel the next morning and the young lady who answered assured my that my credit card had been turned into management. She even sent it back to me for a small fee. I was sooo relieved! Like I say, GREAT staff. this will be my go-to hotel in McAllen, TX.

The staff was friendly and nice, but you could tell most of the guests were Rich people from Mexico that felt they could make you wait to talk to the staff while they had their Long conversation with the staff. Beds were comfortable. Breakfast was good and servers were friendly.

TV didn't work, no volume on some channels and last night stay TV didn't even turn on. No Hot water to shower, some of us already had a cough and couldn't shower. Advised staff but never got hot water. Didn't matter if it was early in the morning or late at night. Some people brought their dog into the breakfast dining area and fed their Huge Dog from the table food, such as sausages. Very unsanitary! No way to hide Huge Dog in dining area.

I liked having real glassware and coffee cups. The staff was very accommodating, front desk to housekeeping.The modern decor in the room was refreshing. The breakfast was one of the best I’ve encountered in many of my travels. Close to the airport and major roads if your visiting the RGV. I’ll stay here again and recommend this hotel.

I was on a floor that allowed pets. Next time I stay here I will request a room and floor away from pets. I realize I could have requested a different room but I had settled in the room.

I originally booked a double queen room, but because I was alone, the young man gave me a single room with a king size bed. Also, breakfast was very good with lots to choose from. The staff was also very pleasant. Also, I was told the maids would service my room every third day, but I was surprised that they came by every day of my stay to tidy up. Awesome!

Nothing

It was very clean . Staff was excellent. Made You feel very Welcomed 😊

Pool was clean but water need the jets running to circulate water. The room had a Stale smell, , visitors were like it's nice but the room smells bad. I said yes it smells like it had a bad water leak and they were still drying it and rented it out in spite of the smell. I did report it but nothing was done.

The staff was absolutely amazing. Friendly, professional, knowledgeable and always willing to help. The RBG Bar and Grill was wonderful. The service, food, and night life were all excellent. Leo was the best! Friendly, polite and the absolute sweetest guy!

I loved everything. I am thinking about coming back down for a visit, just to enjoy the Friday night 90s night.

I like coming to this place its always welcoming room was comfortable and cold just like I like it just didn't like that my room was to far from the usually the elevator is half one side of the hall

Didn't like that elevator is at the very beginning of the rooms and I had the last room and my room was comfortable but had a humid smell

The hotel is very nice, cozy, near to the places we want to go. The breakfast included was an extra I forget when I make the reservation, but very helpful.

They only make the bed and change towels, but they did not refill the water bottles and clean the trash of the rooms, that was a bad point.

The staff were super helpful. Our flight was later in the day. They were able to give us a later checkout and gave us a ride to the airport. The rooms were really clean, beds were comfortable. I would definitely stay here again.

The only negative thing I can think of were the scrambled eggs, they were a tad bit runny but that's a personal preference.

Great place! It is beautiful and rooms clean, AC worked great. The rooms were really clean with all comfort. Beds are super comfortable and so are the pillows. The pool is nice too they provide the towels. The breakfast was really good and all staff were super friendly. I will definitely be booking again!

Everything was great!