Wow! I stayed here twice on my road trip so reviews might be redundant ... This hotel is high value! Excellent rooms, the location is in the heart of Nelson walking distance to cafes and bakeries. I found the parking easy enough. It does get full at night but it's easy to park on the street at times when unloading things from skiing etc. The street parking is free after 5. The restaurant downstairs is so darn good! Ugh! I ate there too much! Could not stay away. I wish there was better ski storage or even a waxing table but it seemed like the basement was more geared towards conferences. I will always stay here every time I visit Nelson bc!

Room was clean and spacious. Discount for the breakfast was nice and the breakfast itself was really good. Hotel had dedicated parking and was walking distance to the event we went to. Overall a very good experience.

The price - can’t believe a standard hotel room costs $300+ a night. It’s more than doubled over the past few years (just like everything else since Covid). That is crazy! Will definitely limit how often we travel.

This is our 2nd time staying in the BWH - Vancouver is our 1st one and really impressed customer service , cleanliness of the room and facilities , and its one of the best in town with affordable price and cozy property like family ,the engagement with the guest or overall customer service .location and food Mazano really delicious and healthy ,organic still the best food. looing forward to see you again.

Nothing to mentioned, services exceeding our expectations.

The location can't be beat! You are right in the heart of the bustling cafe/shops/spa area, and can walk to everything. The staff were very kind, and found a room for us to store our bicycles in that was secure. The room was a bit small, but it was comfortable. We enjoyed the jacuzzi and there was a fabulous discounted breakfast in the attached restaurant.

Despite the restaurant being highly rated the breakfast service and delays were inexcusable. The first morning we waited 45 min. for bacon and eggs, the second day we waited another 45 min. Both mornings we had to get up and ask for coffees and for someone to serve us. Although they said they were extremely busy on both mornings the restaurant was not even half full. Staffing is an issue and furthermore the wait staff were disinterested. On the 3 & 4 mornings we walked up one block to the Vienna Cafe and were greeted with a very friendly hostess and were served a similar breakfast and were out within 35 min. Their restaurant was much busier both mornings. Their breakfast when it finally came was good but we would never recommend the restaurant for breakfast. Our goal in the mornings is to eat and get out and on with our day, not spend an hour and a half getting a simple easy to prepare breakfast.

The breakfast in the attached Italian restaurant was delicious and the dedicated parking across the road was appreciated. The reception staff were friendly and helpful, and the downtown location is convenient. The "Happy Anniversary" package was very much appreciated!

At least a few Level 2 EV chargers in the car park would be a huge benefit for EV-driving customers. For the price of the room, a free (rather than discounted) breakfast would be an improvement.

I liked everything about this hotel. One thing that people may not know is that this hotel DOES have a hot tub on the third floor. Little added bonus, as I don't believe it mentions it on the booking.com website. Great staff, beautiful room, Italian restaurant downstairs! What more can you ask for?

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Friendly, helpful staff. Went out of their way to help me stow my e-bike overnight and get it out in the mornings. Typical Best Western 2-Queen bed room. Good sized fridge that didn't make noise. Housekeeping was super.

No complaints

The staff was excellent and very helpful immediately upon arrival. The location is ideal. You can park for the weekend and not have to move your vehicle. Bonus, the parking is free! Restaurant next door has pretty good food. Walking distance to great coffee shops and other restaurants in town.

The building is a little outdated, but overall in decent condition.

It would be better if there was a “Make up Room” note to hung on the door. Right now if you want your room made up, you hang the “Do Not Disturb” at a specific time. We were not sure exactly when to put the tag out. Maybe have door tags the have Do no disturb on one side and make up room on the other side. Otherwise, we always stay there when we are in town.

Parking