We stayed for 12 days. Great water facilities for kids, use of both new and old hotel amenities, lots of security , medical help available for free, lovely grounds, direct access to a very open beach, good range of buffet food, helpful staff, and only a 10 /15 min drive to the airport and town.

Eating in the day was a nightmare with birds constantly swooping down to steal food from tables and even the buffet display- so unhygienic. Decor -A little dated in the Casa with a dark miserable and impractical furniture arrangement in the lounge/ bar area.Evening entertainment was more like background music. -Poorly attended. Maybe the hotel needs to provide more sun beds and there’s an essential need for some cover from the sun. There wasn’t a single parasol!

The hotel was really clean and had loads of food choices if you didn't want to venture out. The rooms were big and had great air conditioning. The staff were super friendly and helpful. The kids' play area was great for our little one to move around on non-hard floors. There were plenty of pools with space to lay. It was super easy to check in and out. The taxi ride from the hotel to the airport cost 20k peso.

We really wanted to be able to lay on the beach, but it's a shame that the hotel doesn't have their own sun loungers and umbrellas. You have to buy them from the locals and they're not cheap. It would be nice to have an umbrella in the pool if you wanted to stay out of the sun.

Liked that you can share amenities with Torre del Mar-both properties pools were very nice and appropriate for all ages. Great place for families. Multiple restaurants to eat. Great location on the beach, close to airport and close enough to city center. Best part was the staff. Staff was WONDERFUL!!

Even though there were multiple restaurants, it seemed the menus were repetitive at all locations and breakfast was obligated to eat and pay for a buffet style. Not everyone eats buffet portions. Casa de Playa was clean but did show its age. Not run down or dirty, but just older.

Our room had a really good view of the sea and the pool. The breakfast was very good and had variety. I arrived with an inflamed sciatic nerve and the personnel at the buffet volunteered and provided assistance immediately. Great fresh fruit and Colombian coffee . The location made it possible to get to town, to the airport quickly and cheaply on Uber. So we enjoyed the beach right outside the hotel and sightseeing with hop-on hop-off buses.

One complaint outside the hotel's responsibility: The beach is public and there is relatively aggressive selling of goods and services interfering with the quiet beach experience.

Things I loved- Beachfront; 3 pools; close to airport. The room was clean; beds were comfortable; loved the outdoor sitting area. Food was good; Loved steam and sauna;loved the pools Staff were wonderful!

Quite a bit of condensation on the walls and ceilings due to the cooling system. Water also leaks from the ceiling vent. Made the floor slippery. We had to place towels on floor to prevent falling.

Liked that it is family oriented. lots of activities for family and kids, 3 pools, water slide, poolside bar, mini golf, beach, kids park, table tennis, great food on about 3 restaurants. room AC was very good. staff are all wonderful

the facilities seem old and not well maintained. the room had the bathroom roof and a couple of walls in bad conditions. the curtains where very dirty, the tv had the HDMI cable disconnected, tv was broken and rusted , room was full of mosquitos, sheets were dirty and stained a wall lamp almost fell on my head because it wasn’t fixed right on the wall. the poolside bar is used as a storage area towards the pool side of it with empty containers and storage cases.

It is big and many pools to explore. My girls enjoyed it a lot. The proximity to the sea is also a plus.

The service is quite slow so you spend a lot of time waiting for food. the quality of the food and variety is good though. The entertainment in the evening is quite loud so staying next to the main pool is not a good idea if you like quite nights. One night a guest decided to party in his room and it was so loud we could not sleep. security dealt with it and we could go back to sleep. I am Colombian so I like the music and volume but my husband is not and I know he likes quiter evenings to rest.

Size of the property. Easy access to everything. The tower is impressive and offers quite few interesting things to do. Without tower it would be pretty average hotel. Game changer. Spa is awesome! Beach is right there with a nice smooth sand and silky water. Great food! Breakfast offers quality and variety. Staff is attentive and caring. And much more… We literally did not want to leave this place after spending one week there.

Nothing

The staff , the beach , and the rooms are very clean

The food is expensive , the ratio quality/price is not for the value. Prices are like being in the U S . I recommend going out for food , over priced. I used to go a lot to this hotel . Lately , I have found it expensive for what it offers.

Great breakfast selection! So many pools, my 4 year old loved it. Would definitely recommend for those with children, there is plenty for them to do. Attentive and friendly staff. Hot water which is a plus and a surprise as many places in Colombia only have cold showers.

Wifi on laptop did not work on hotel room, good to know if you have work to do like I did, the hotel is so big so I’m not surprised. More TV channels would have been better but it’s a minor.