Comfortable family room, helpful friendly staff, good with food allergies and plenty of breakfast choice. Would definitely stay again if we go to concerts at Audley End House. It's just off a main road, but still quiet with trees and bushes. Super convenient, Electric Vehicle charging 3 min walk away with BP Pulse. Loved Saffron Walden, interesting houses and lively places to have lunch. Thaxted is interesting to visit too, so easy to imagine a busy village in the 1800s.

Could invest in even better sound proofing. Couldn't hear conversations or TV, but could hear thumping around.

From initial booking and requests we made for early check in and rooms together, the service we received was fantastic. On check in, the receptionists were very attentive and organised the key for our early check in. The rooms were very clean, spacious and had great facilities such as iron and board, tea and coffee making, shower gel, shampoo conditioner. Breakfast was amazing, we did not expect such a huge selection of hot and cold foood. All at such a reasonable price. We will be booking Holiday I n Express for future breaks!

Honestly couldn’t have asked for more for the price we paid!

A great price for a quick overnight stay. Comfortable beds - a little on the hard size. Good size room. Good lighting. The breakfast could be improved. For example using real eggs instead of reconstituted powder. And providing fried eggs as well. Nice croissants! Easy parking.

The scrambled eggs, they were obviously reconstituted from powder. And a better place for storing bowls and plates - they were totally obscured by people standing in front of the toaster waiting while their toast was done. The chairs in the room really aren't comfortable, some cushions would be nice.

It was clean, comfortable, had everything I needed including air con! Breakfast was tasty. Was a buffet with good variety. Kept topped up and maintained well by staff. The room was comfortable and had everything I needed. Polite staff, helpful and cheerful. I had no trouble at all.

My only criticism was the kettle in the room made the morning coffee taste chemically. However this is very minor as the coffee in the hall was perfect and had take away cups so I could bring it back to my room!

Friendly staff Clean environment Quiet room Comfortable bed Amazing hash browns for breakfast Modern and very good coffee machine at breakfast Drinking water available all the time Separate telephone to find taxis

TV wasn't working...(to be fair, we didn't call the front desk for help and just let it be, after a little struggle) Needed halal meat options for breakfast...(e.g. halal beef sausages) I think I didn't see a hair dryer (I can't quite remember) Otherwise everything was good!

Our room was on the first floor with access by stairs and lift/elevator. Check-in and check-out processes were simple and in line with the booking. Breakfast exceeded expectations with gluten-free, cereal, continental and regular English options. Tables were cleared and cleaned promptly as guests left the breakfast hall. Staff members were friendly and helpful. There was ample free parking available for both of the nights of our stay.

Nothing fell short of our expectations or needs.

The staff are really friendly and helpful. We like that the breakfast is included in the price of the stay, which is not the norm at a lot of hotels now.

We have stayed at this hotel on a number of occasions and always had a room on the upper floor. This stay we were allocated a room on the ground floor and it seemed that the walls were paper thin! The noise from the adjoining room and also the room above us was especially loud and irritating and caused disturbance to our sleep. If we stay here again I will request a room on the upper floor.

Staff are very friendly, made me feel welcome straight away. The room is nice and clean(spacious) Bathroom large ideal for disabled guests. Tea and coffee facilities enough. Welcome mint chocolate was nice. Iron and ironboard also available.. Breakfast buffet was OK, but I would of preferred fried eggs or bolied eggs as I don't like scrambled eggs, but that's me.I would still suggest the Inn.

The only thing I didn't like was the hand rail in the bath tub it is rusty and not very inviting. It definitely needs doing. I have taken a picture of it but will not put it on here because I think it can be sorted, but still gave a good rating.

Very friendly and helpful front desk staff. In fact, all staff were very nice. I was asked if I preferred ground or first floor, and was given a first floor room overlooking the car park. Not a problem as it was quiet and not overlooked. Breakfast was superb! Help yourself and weekends have cooked English to fill your plate. Very comfy and clean room and bathroom, with iron and hairdryer, and air-conditioning that you can set yourself. Fabulous location with a petrol station and a restaurant in hopping distance, just off the A120.

Signposting could be better. My satnav took me to Panners roundabout and then nothing. I went around and in the wrong direction for 20 minutes. And why the one way system from the hotel? And a slight niggle, pillows could be softer.

The choices at breakfast were excellent, although maybe some children's yoghurt would be beneficial. The beds were extremely comfortable, even the sofa bed. The room was very spacious, the easy chair was also comfortable; what was noticeable was that whether you were in bed or sitting in the chair, there was a reading lamp nearby ..... top marks !

The plug for the sink didn't fit properly, that was really the only minor thing.