The hotel was wonderful from the very first moment. We arrived by car and found organized parking right in front of the hotel. The staff warmly welcomed us, took photos of us with the cherry blossoms and Mount Fuji, and then handled our luggage. Check-in was very clear and detailed, and our room had a stunning view of the lake and Fuji — absolutely beautiful! The location was excellent, and the traditional Japanese breakfast was both delicious and a memorable experience. We truly enjoyed our stay and even felt a bit sad that we didn’t have an extra day there. Highly recommended!

Everything was great!

I like everything, the ryokan style room, dinner, breakfast or the Netflix in room. The most impressive is the excellent services from all staff, the unlimited services, kind supports and willingness. The first time I stayed here was last 2 years with my friend. This time, I had my hubby with me as I want him to experience the great same thing and he enjoyed it as much as I did. Thank you for the hotel. Much appreciated!

There is only one point that I would like to see improved—the showerhead in the bathroom. Its quality and water flow make showering inconvenient and cannot compare to the excellent showerheads in the onsen on the 7th floor. If this could be fixed, it would be wonderful.

Mount Fuji was right in the smack of your room. So magnificient. The walking trail was right in front of the hotel. Lovely morning walk along Lake Kawaguchi. Very conveniently located with pickup service from the train station. The gentleman who picked us up from the train station on Fri, 30 Jan drove me to the Beef Cutlet shop to search for my loss bus tickets. Such was the staff hospitality. Thank you very very much. The onsen was very well- design with excellent bathing facilities. Food was excellent, especially dinner. The spread of breakfast and dinner was huge and exquisite.

The aircon needs a little servicing. It was coated with some dust.

Fantastic view of Mt Fuji from the room. We were lucky to get both mornings with no cloud (although too foggy at sunrise) Staff were extremely helpful, even meeting us in the carpark to assist with bags etc. Rooms were simple and neat with futon beds set up/down each day by staff. Kettle and fridge in room. We used the onsen which was clean. Women can access the top level one in the arvo/night so no view of Mt Fuji really. Our boys didn't go on the morning so not sure of view. Didn't use the restaurant but one a nearby 2 minute walk away which was good, and we had a car.

No microwave. Hard beds but as expected from a futon.

Loved the view of Mt Fuji overseeing the lake from our room Also loved the Japanese-style room, and the dinner and breakfast we availed of were great. The onsens were also a pleasant experience to try, and the staff were very attentive and can speak English well. We also appreciated the shuttle back to the station.

I can't think of anything to dislike other than maybe its distance to the Ropeway/stores area. Shuttle pickup during check-in was only available if coming from Kawaguchiko station, so we had to walk all the way to the hotel for our first day (we know there are bus stops but bus schedules are few so it was faster to walk). We can also only go back to the hotel after all our other sightseeing activities are finished because of the distance. However, that's just a nitpick since we knew about the distance even before picking this place.

The hotel is located in a popular area where has access to public transportation, besides, hotel offers free shuttle services from nearby train station to hotel. There's more than enough parking spaces for guests who drive to the hotel

The meal is a huge disappointment. You can have the dinner between 6 to 7:30pm, but definitely not too late. I guess they are all prepared at once so if you come in too late, the food is not fresh. If you're planning to stay, please make sure you have the dinner at 6pm.

To be honest I had a low expectation towards the facilities from the photos on Booking. However, everything looked way nicer and newer than they are from the photos, especially the room, the view as well as the sauna facilities. Room was the best part, you can literally see Fujisan from your own window without any blocking item. Either morning or night, any time. It feels so zen when you sit there doing nothing. The room itself is traditional and facilities in the room is modern, which is great! Hot water was provided in the room so you can make your own tea and coffee. It also has everything you need for the sauna. Sauna room: it was one of the best part during my stay! I was expecting the room to be a tiny and crowded one but it turned out large and empty. Only me and mom in the room and there were two large sauna pool in the 7F one. Also it was such a clean facility though I didn't see any staff working on it nearby. (to keep it private and quiet) I also ordered breakfast and dinner with my stay. Both were execellent and unique. I never tried traditional Japenese meal before. It was so colorful and various in types of food and I always don't know which one to pick next. I will give 10/10. The dining room was clean but a little bit old. That doesn't affect our experience at all. Front desk and shuttle driver were nice and helpful. Was also easy to communicate with. Thank you!

The hotel is located with one of the best, if not the best, view of Mt. Fujii and the Lake Kawguchiko. Amazing! Wow! The staff treated you as valuable guest from the time they greet you. They take your luggage to your room. They are very friendly. They make you feel special. The front desk lady was so helpful providing information, very knowledgable and made recommendations and was so kind! We went to the places she recommended and really enjoyed them! I usually like buffet for dinner, but the Keiseki dinner and breakfast was filling (I eat alot)and exceeded my expectation. It was sooo good! The onsens were clean and spacious. The room as a good size and very comfortable. When I go to Kawaguchiko again, I will stay at this hotel. One of the best hotel on our trip. The picture I uploaded was Mt. Fuji taken from our lanai, breakfast, lunch and the outside of the hotel. The front of the hotel. The rooms are in the tower in the back so while it seems only 2 stories there is a tower just behind the two stories.

Truthfully, I don't think anything could have been done better.

Wow,. We wanted to have the best view of Fuji to wake up to and got it! The staff make you feel you are at a 5 star hotel. with oustanding service from all staff members. Went to the tourist information centre at the train station, they called the shuttle bus for pick up.. We got off and 2 staff members welcomed us. Check in staff were lovely. Our room view was amazing! We sat on the chairs and had drinks and were in awe of the sight. The beds were comfortable and the room was nice enough. Great bathroom. We chose the dinner and breakfast package. The dinner was great! There wasn't anything I didn't like and the Lady assisted us as we weren't sure how to cook things etc but she did it for us. She was so patient and fun. Breakfast, a different lady and she was very kind and answered our questions about the food through translate. We loved both the Ladies. It was a great experience to have a Japanese breakfast. Reception lady helped us with a coffee request and we got some beautiful post cards upon leaving. Oh.. and we walked along the lake in the morning and it was beautiful. A staff member came across the road and offered to take our photo in front of Mt Fuji. It was so nice of her as it's a great memory. This place was a great choice. The lake is so peaceful and so relaxing. We thank the all the staff for a memorable stay.

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Fantastic hotel for location to Mnt Fuji and Lake Kawaguchiko. We booked the Lake and Fuji view but unfortunately, the day we were there it was raining, so no view of Fuji but was still nice to wonder the town and surrounding lake area. The team at the Hotel were so lovely! The pick up from the bus station was super easy to do and a great service. Breakfast was a traditional Japanese. The lady running the breakfast room, although no English spoken (and our zero japanese), really did try to guide you through each offering in front of you. She was great! Food was amazing! Upon check out, the hotel staff apologised for the fact we hadn't seen Fuji during our stay and gave us a lovely keepsake postcard of Fuji to take away! Would definitely stay again.

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