The property was beautiful, clean, and had beautiful views. We booked a private bath and slept like babies whenever we used the bath. My partner’s shoulder pains also went away from the private onsen. The guest service here is incredible. A driver picked us up from the Gora station on our first day, and proceeded to drop us off and pick us up on following days for our sightseeing needs. We also booked breakfast and dinner - the dinner is one of the best meals I’ve had. Excellent courses and superb service. We really felt taken care of, our every need anticipated.

The staff were so accommodating, hospitable, and ensured my stay was comfortable. The staff accommodated my last minute addition for meals and were very communicative. I loved the outdoor private bath and the views were spectacular! Meals were delicious, albeit a lot of food. Loved being greeted with the small cookies and bubbles!

Was a little inconvenient to have to coordinate a driver to and from the accommodations, but I understand.

Very premium feel. We had a private hot tub bath (with water from the hot springs) inside our room with great views. Would highly recommend staying at this hotel! Staff was very friendly and tried to speak in English to accommodate us. They went above and beyond.

The in-hotel dinner is expensive and we didn’t opt for it. The town has an amazing Chinese restaurant where we got dinner. 20 min walk from the hotel.

The staff was very helpful and responsive. Spa service was excellent. Also, the pick up from the train station was a good service.

Nothing close to the facilities and it was difficult to get a taxi to and from the hotel. Walking was not good option given the narrow and rocky hike back which could have been 40 mins. This also meant we had to have our meals at the hotel which were good but pricey.

Loved every detail of this stay. Staff was amazing, even though they dont speak english very well but this is no issue, as they try their hardest on all aspects. Be prepared to eat a lot and well prepared food. All small town you can see from your hotel and on bright day even Fuji Mountain while eating breakfast.

Nothing.

The staff were so friendly and helpful , it was lovely to have our own onsen bath and the food in was 5 star.

It would have been good to know more about the location and accessibility and the costs associated with eating at the hotel before booking.

The hotel is too far from the train station. No shuttle is provided. Had to wait for over an hour for Taxi at the Odawara Train station for a taxi.

Provide transportation from Odawara Train station

The food, onsen, and overall guest services were amazing. Highly recommend including the meals during your stay.

While it wasn’t a major turnoff, the beds were a bit hard.

Exceptional. Staff is very friendly and helpful. Meals are delicious. Room was spacious and clean. Very comfortable and relaxing stay.

- Wonderful reception and staff - Food exceptional - Amazing interior - Very nice room but the handle for hot water was broken - Overall very good experience