Some of the best hotel staff I’ve encountered on my travels. Exceptionally nice and very tentative. The non-renovated rooms are a little outdated, but clean. The double twin room was big enough for my husband and I and our 8yo twins plus some luggage. We liked it so much we came back for another night when we missed our shin. lol The location is great. It’s super close to the train station and in China Town which has great food and atmosphere.

The mattresses were very hard. It’s my only complaint. I know that’s pretty common in Japan, and maybe our backs were in such bad shape from 5 days of travel, but they were pretty dang uncomfortable. The wonderful staff brought us two extra pillows upon request which helped a bit.

The room was spacious, for Japan. The buffet breakfast was amazing, so many food options from Japan and China and even cereal and bread for the Americans who prefer led bland sugary foods and coke for breakfast over the beautiful chef prepared buffet offerings. The staff were also amazing, very helpful, and knowledgeable about the local area, with many fluent in English. The hotel provided pyjamas were a nice treat.

Only two towels per room with three people seems a little stingy for such a fancy hotel.

Excellent service starting from day one check-in throughout my 6 day stay. All staff so helpful and ready to go the extra mile to be of help. Hotel location super practical with access to metro station and bus stop within 6 minute walking distance, plenty of eateries in Chinatown and, for chilling out, in very close proximity to Yamashita Park by the water. Plus, bus shuttle stop to Haneda airport right by the hotel entrance: can only warmly recommend this hotel!

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The location could not have been better! Chinatown was literally across the street. The ice machine and filtered water were very appreciated. When we needed help renting a car for the second leg of our trip, the concierge was able to call several rental agencies and locate an affordable rental car within 5 blocks of the hotel. The pool and hottub were icing on the cake! I would definitely recommend staying here and would love to return someday!!

I wish the pool and hottub had been open later than 8pm.

The hotel is large and offers a decent range of services. Rooms are comfortable with space to relax. The Chinatown area is lively and is a good base from which to explore Yokohama and to visit Tokyo. The staff, and concierge in particular, were incredibly helpful with guiding us to local attractions and also taking care of forwarding luggage.

Easy access to public transportation - we arrived by train from the airport. The hotel was just about 2 small blocks walking distance to the nearest train station. It was near to a lot of attractions: a seafront park, shopping malls and restaurants. The staff cleaned our room everyday without being asked.

The hotel can use some interior decor updating, which as they are currently, I would describe / characterize as “retro”. The exterior facade from the street looks decent and quite modern but the interior decor of rooms and corridors do not seem to match the exterior. The bedside console controls looked as though they were still from the 1980’s albeit still functional.

It was really nice, friendly staff, clean, comfortable and good location.

You had to pay every time you wanted to use pool, about $6.00 for each person in your party. Other hotels didn’t fo that. The pool was on rooftop and very cool and refreshing. They didn’t say there was an additional charge for pool when we booked hotel.

Very very friendly staff, perfect location and I appreciated how nice and helpful they were! The hotel was beautiful. My room was very quiet and relaxing and I had a great sleep. The breakfast buffet includes American, Chinese and Japanese food. I will absolutely stay again. The hotel is also very convenient to transportation and you can walk right out into Chinatown. Thank you so much for the wonderful stay.

GIGANTIC rooms, I tought I was in America. At the entrance of Chinatown, very small walk from station. Lots of restaurant around, chinese and Japanese as well. The majordome at the entrance was a great guy that could speak several langunges, indicate amazing restaurant and overall a quite entertaining and helpful person

Excellent breakfast buffet but very pricey but then again excellent in both choice and quality. Weak coffee.

Customer service was exceptional. Staff was very friendly and happy to help out. Our room was upgraded without requesting and the receptionists stored our luggage at the lobby so we could explore the city more, even after we checked out of the hotel. Room was comfortable and had a good view of China Town. Bus stop is just front of the Hotel including Airport Limousine bus.

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