The shared facilities and our room were very clean. Shoes are to be removed before entering the main lobby - there were clear instructions in English and easy to use lockers. We took advantage of the laundry room - they were easy to use and washing was free! The onsen and locker rooms were very nice and clean and not too busy in the early morning (when our jetlagged bodies were awake!). The location was great for exploring the nearby park, gardens, and market. It was also close to restaurants, and the Kanazawa station. This was one of our favorite places to stay on our trip to Japan.

The hotel is beyond expectation. Been to so many hotels but the breakfast here is one of the best in terms of Japanese cuisines. The hotel also has so many amazing amenities with free noodle and popsicles at night for guests. The location is also great, within walking distance to Kanazawa castle park and other shrines and temples.

The staff still requires better training and more japanese hospitality omotenashi おもてなし. They were professional but lack the true care of a service provider. When I was there, there was a snow storm, I tried to reserve taxi and the taxi company but the staff said no taxi would come. I insisted them to call and the taxi did came. One of the staff even told me to take the bus with my luggage to the station instead in the middle of the snow storm...

Peaceful and traditional Japanese style hotem Amazing location, onsen and bathroom facilities, plenty of options, and amenities. Free laundry machines (dryer is 100yen for 20 minutes) in both the laundry room and inside the women's SPA. Everyone was super nice, friendly, and helpful. The breakfast was something out of this world. Imagine a high-quality japanese + Western breakfast buffet... everything from fruits, breads, sushi, tempura to matcha and coffee lattes, juices, etc! The breakfast was crowded, so we had to line up, but their waiting system works well and it ended being 12-15min wait time. It's not a small hotel, so you will often bump into people here and there. The cool thing is that everyone wears their kimono and walks bare feet.. We also loved the free stuff they gave out during the day, such as Yakult, Popsicles, and Soba at night. Great great addition and makes you want to hang out at the hotel. 👍🏻 We tried to extend our stay, but they were already sold out. Too bad, now we need to return soon! :)

Everything was absolutely great, but the pillow could have been a bit softer. But maybe thin and hard pillows are a Japanese tradition, and I am not aware of it. :)

The staff were very friendly at check in and other times. The room was excellent and the bed was comfortable. I wish I could have stayed there longer. The onsen seems to have been an actual hot spring and temporarily helped with my sensitive, dry skin. Some instructions such as for the onsen for example could be a bit more clear or in depth as it was my first time and had no idea what to take or do. The spa addition to the hotel is a bit cheeky. There is no massage or treatments available for the hotel as it says there is. You can book treatments into your room with a third party. Being jet-lagged and aching from hauling around my luggage, I needed a massage. But without a Japanese phone number it seems I was not able to arrange it with them. Having looked it up further I am not even sure if it's not a skeezy company or at least might have hired out to a local disreputable company. Either way asking for help with the staff got me nowhere with this either.

I traveled with two teenagers and the property was a great fit for our family. The hotel offers many amenities such as the onsen, complimentary yakult in the morning and ice cream bars in the afternoon, late night ramen and a great breakfast buffet that allowed my kids the opportunity to try a lot of dishes. There was an extensive manga library which I thought they would enjoy but completely forgot it would be in Japanese and not English. lol. The hotel had very few tourists which gave us an opportunity to feel more immersive. You “check” your shoes in a shoe locker while you in property because the floors are tatami. My kids thought it added to the experience. Easy walk to Omicho, Kenrokuen (even the train station) and right along the flat rate bus loop which was convenient (note: the pic is just one route; there are several included. Buy tickets at station). They also have washer/dryers for your use. Overall, the hotel offered lots of little experiences unique to travelers from the US.

Nothing to add.

We really enjoyed our stay in this hotel! The first thing you do when you enter the hotel is to leave your shoes and you walk barefoot or in slippers your whole stay. Which felt liberating for our feet as we were already walking a lot before coming to Kanazawa. The staff was very kind and polite, but their English was very limited. However, we managed to understand each other. The hotel is very clean and has superb location! 5 min drive from train station (we took uber) and close to center, castle, Omicho market and shopping mall where we found some very nice souvenirs (Kuromon Koji is the name of the store). We even took massage in the salon in the same shopping center (on 3rd floor). Breakfast has a wide variety of options, but it's more like European style brunch as it has a lot meat, fish, tempura and soup options. Everything was very tasty! In the evening they serve ramen for free after 9:30 pm. Onsen was smaller than we thought, but it was a very nice experience! It can get crowded in the evenings, but it works the whole night, so you can pick the time that suits you best. We liked that you get "onsen wear" and hotel socks changed every day. We appreciated the possibility to wash our laundry for free in the hotel. The dryers cost 100 yet for 20 min which is also a great option.

The pillows were very had, but maybe it's us Europeans not being used to that. Could be good to have pillow options for guests not used to such hard pillows. There is not much space for clothes and suitcases in the room. There wasn't one single wardrobe, just a few hangers, but we managed. Water temperature is the same in all 3 onsen bathing options and for us it felt super-warm. We suggest having a bit lower temperature in barrels outside.

Onyado Nono Kanazawa exceeded all expectations. I especially appreciated the traditional Japanese custom of removing shoes at the entrance—this detail added a peaceful, authentic touch and ensured a quiet, clean stay throughout the hotel. The rooms were immaculate with excellent daily turnover service. The front desk staff were incredibly kind and helpful, offering seamless baggage storage both before check-in and after checkout while I explored the city. The hotel is conveniently located just a short walk from a nearby 7-Eleven and about 15 minutes from the Kanazawa train station. The on-site laundry facilities were another highlight—digital monitoring tells you when your laundry is done, and the wash cycle is free (only the drying is paid). This modern amenity was a huge plus. Quiet, comfortable, and culturally immersive.

Nothing to dislike—my experience was smooth and enjoyable from start to finish.

Good rooftop onsen facilities, excellent breakfast buffet quality and variety (has kaisendon albeit with a slightly reduced menu compared to an actual restaurant), cosy rooms, and despite being a ryokan it feels like a modern facility. Good central location and right next to Omicho Markets. Evening free half-ramen is great. Because this is a ryokan, you can use the provided room wear to go to the restaurant or onsen without having to change to your outside clothes.

Getting to the hotel from JR Kanazawa will require either 15 minutes walking, taxi or bus. Onsen can be a little crowded during the evening.

It’s under the same umbrella company as a few other onsen ryokan concept hotels. Like most ryokans of such, one can expect a full suite of amenities and they have ryokan exclusive body products not easily found outside. The hotel is well situated next to a small street with plenty of amazing food (think soba made by a grandma, Kanazawa style oden by a starred Michelin-trained chef, popping Izakayas). For its value, I can see why the hotel is so crowded with both local and foreign tourists! The onsen is almost never empty either. It’s a great place to stay if your objective is to explore the Kanazawa castle and Kenrokuen Garden vicinity.

Very welcoming and warm staff greeting you as you enter. Id say the most hospitable hotel i’ve been in japan hands down. Staff were able converse in english. The rooms were very clean and stylish. I love the warm tones used and it makes the first day experience more welcoming. The hotel offers all you can eat breakfast buffet. Make use of this cause of the prawn tempura and sashimi! Check out their onsens. They have female and males separate and if you have a tattoo, not to worry - kindly ask staff for stickers to cover different size tattoos.

They didn’t have private onsens.