Great city center location on the edge of the Samurai district but also on a main road and close to restaurants and shops, in fact linked to several shops and supermarkets.  Good rooms, if slightly dated, but extremely large beds and the best towels we had in Japan.  Sadly not the best pillows, but you can't have everything. We didn't eat in the hotel.  There's a 'german' bakery just down the road on the opposite side, which we used for breakfast and train food and there are many restaurants around, including an Indian restaurant if you're looking for relief....

The light switches in the hotel are in the middle of the headboard on the bed, which is a little strange.

Its a high end hotel with great location very close to tourist visit sites. It has an impressive building and presentation. Starbucks and choice of restaurants, high end shopping are at few foot steps. Staff are very helpful. The breakfast was bit pricy but well presented with plenty of choices. The lifts, the corridors and rooms have impressive decor and looks. Overall the hotel gives a feel of being in a nice facility. The rooms are spacious. We were on the 9th floor room. The views were nice. The toilet and bathroom are well decorated and stocked. Laundry service is well priced and prompt.

Can't think of anything really.

Reception Team were lovely, room gracious and breakfast buffet amazing. Just a minute's walk to dozens of restaurants. Close to Kenrokuen Gardens and museums. Will definitely stay again.

nothing

Very conveniently located to sightseeing, buses, shopping. Excellent service from the staff, polite, efficient, kind and sincere, truly felt welcomed. Nice breakfast spread, nice lobby always a good feeling to come and go each day. They took care of my luggage forwarding with such efficiency and care which ensured my confidence, the staff makes the experience special, highly recommend!

Can’t think of anything I absolutely didn’t like, had a wonderful experience. We had a beautiful morning view of the city, unfortunately it overlooked the rooftop of the next building as well but I thought it was cool that there was a large, contemporary, metal wire sculpture in a pop art blue on that roof that somehow helped to balance out the rawness of what could have been completely unsightly.

Breakfast time and check in time around lift area- too many staff walking around who can be in the way. I understand it is Japanese way(omotenashi) but some of their what they think it is their omotenashi can be just annoying. I find this staff wearing silly earphones not not helping neither. You go top class hotel anywhere around the world, you don't see this kind of things. And yet, they can't seem to have a small talk, which I find it cold. You might as well have everything done by a robot!?However, their staff member located in Club Lounge, were excellent. Fluent in English and communication skill was amazing unlike others in the hotel.

The location is great, and the rooms are big. I booked a room with extra large bed, because I wanted more space (compared to Tokyo hotels where there is no room to open your suitcase in a room), but I was positively surprised by the bed size. I came with a train from Tokyo, and a hotel shuttle came to pick you up at the train station.

Maybe breakfast could be more international. Not everyone can eat fish for breakfast. And AC was not working, so I tried to open a window, and I couldn't, so I called the reception to help opening it to get some fresh air at night.

The hotel was well located and was within walking distance of the main attractions in Kanazawa. The rooms were lovely and quiet and staff were helpful.

We had a room booked with lounge access. In other hotels we stayed at with lounge access, the food and alcohol was more abundant and we found we didn't have to go out for dinner. At the Kanazawa Tokyu Hotel, the lounge was more like a pre-dinner snack type event. Breakfast was also minimal. That said, what was available was delicious.

I stayed at the Tokyu hotel for four nights, in one of the larger rooms. It was absolutely worth the cost, as everything was faultless. What made the hotel extra special were the staff members. All the people I spoke to were helpful, friendly and professional - in particular, the young woman at reception who took the time to discuss my need for a quiet room. Thank you so much to everyone - I look forward to my next visit next year!

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The location is excellent, can walk to Kenroku-en or get drunk at some good bars located on the street behind and get back easily. The staff is what I like the most, very polite and helpful. When I entered the premises before the check in time to drop my bags, I did not even have to approach the front counter. Found that very effective. One more thing I like is how the room is spacious. I have been paying for cheaper hotels for so long and did not understand why people pay more for simply a bigger room. I booked this hotel because I got a discount and ended up liking it more than I expected, the bathroom is sound-proof to the point that when another person is taking a shower, I can continue sleeping. the mattress quality is also good. (Most of mattresses provided by Japanese Hotels are too hard for me)

- It is not that clean, the hair dyer is quite moldy. - The place is old. - The hairdryer itself is so weak that took more than half an hour to dry.

Super close to the train station so very convenient for our one night stay and wasn’t too long a walk to the castle gardens and places to eat. The staff were very lovely and the hotel is lovely.

Bathroom was a bit basic and the window didn’t open for any air.