Hotel is modern and great location near to the attractions. The room and toilet were more spacious than expected. Loved that there was a washer-dryer machine in the room, and the hotel provided the detergent. There was also a common laundry room for those who needed it. Bed was comfortable, and I liked that there was a seating area. Didn't realise before, but it was great to have a bigger trashbin in the toilet. Interesting to use the RFID room key to access the lift, and the level automatically lights up accordingly when you tap the keycard on the reader.

No issues for my stay, loved the hotel. For those staying longer term, I think the hotel does charge if you require full housekeeping service. If not, limited housekeeping is free (change towels and empty trashbins). Also, if you are carrying luggage, do note that you need to take a bus from the train station to the hotel.

Excellent in all respects. Would stay there again with no issue.

Read the Booking.com items super carefully as it looks the same however details are slightly different and can’t be changed.

Friendly and helpful staff, room was comfortable, clean and quiet, and really good location. 15 minutes from station. Walked to activities easily from hotel. The room layout was well designed. Plenty of natural light from window. Bonus was we discovered a great place for coffee just 3 minutes walk down the next street called Townfolk Cafe. Excellent hot chocolate and Granola with yoghurt. Very helpful assistance from staff at the tourist Information centre a few doors away who suggested a great Japanese restaurant just tucked in in the street behind our hotel. She also suggested Mza department store opposite the market for good quality linen and cotton clothes. Tokyu Stay Hotel was so well located for everything.

Nothing

Staff were very helpful Bed was comfortable, nice strong shower, great hot water Room was good size - we were there 3 nights. Had fridge, microwave and washing machine Amenities were plentiful - love the little sponges since face clothes aren’t common in Japanese hotels Location was excellent - short walk to castle, park, shrine and even station Free coffee in lobby Great value for money Go to Cubby Hole for coffee / breakfast - a lovely couple run it and the food and coffee are amazing

Everything was great We accidentally went to Tokyu Kanazawa instead of Tokyu Stay (10 min walk away) If you want to park there, pre book

Very friendly staff, view from the window was amazing, the room was comfortable and clean. The washing machine was the cherry on top and we immediately fell in love with this hotel. close to all major attractions in the city. We didn't take a bus once ( apart from late hours after dag trips to nearby cities and temples ). Thank you Tokyu Stay staff for a wonderful experience

One of the towels had some spots of makeup of the previous residents, so we had to ask for a towel switch the very next day. Other than that, the hotel is a 15-20 minute walk from the main station, or a 10 minute bus ride. But we enjoyed the long walks.

We had a wonderful stay at this hotel! The location is absolutely perfect—so close to everything, making it incredibly convenient to explore the area. The room was well-equipped, and I loved the added bonus of having a washer/dryer combo right in the room, which was super handy. The hospitality was top-notch, with staff always being warm and welcoming. Highly recommend this place for anyone looking for a comfortable and convenient stay!"

Not at all except no free car park lots are made available due to its location in the heart of the town.

Location: The walk from the Kanazawa station is a bit far (about 20 minutes), the heavy snow on the footpath didn't help. The location of the hotel however is worth the effort. Allows you access to Kanazawa Castle Ruins, the gardens and the many historical districts within a short walk. It's also very easy to popover to omicho market for food. Stay: The room was very spacious for 2 people. As a bonus it even came with it's own washing machine! Breakfast was good, mixture of western and Japanese items. I quite like the korma curry they served on one of the days. Check-in was easy no issues getting by with English.

I didn't have the breakfast as I wanted to try all the lovely foods, restaurants and cafes in Kanazawa. So many options. Lovely french cafe just around the corner for breakfast and easy access everywhere by loop bus. Walking distance to Omichi market. Not too far to walk from the station or taxi if needed, but bus was easy also- stop a few metres away or across the road if going the other way. The staff were lovely and welcoming. The bed was so comfortable - such a welcome relief after sleeping on a very hard bed for a week and the rooms were a good size. The bathroom was lovely- hot bath every night to warm my bones- and I was able to control the room temperature nicely so it wasn't too hot or too cold. Washing machine in the room was great too. Though it was just myself, it would have been fine for a couple. My sister's room was a little bigger - I think they booked the delux for the 2 of them which had a separate toilet and a bit more space but I couldn't have been happier with my room. Great location, faultlessly clean, excellent beds. Highly recommend.

Nothing to not like.

Well positioned hotel close to the loop bus stops, the markets and a number of sightseeing spots. Rooms were comfortable and had a washing machine which we were most grateful for. Breakfast was buffet style and had a good range of choices to suit most tastes. Even though we stayed for 5 nights there was no room cleaning at all. Bins were emptied from in front of the room and dirty towels taken away (also from the corridor). We had to go down every day to reception to request a clean supply of towels - only a minor inconvenience but still an unusual setup.

The location is super central; we were able to do everything on foot. The hotel is excellent, clean, organised, has a great breakfast, spacious rooms, comfortable beds, great acoustics and temperature, and friendly staff. We spent 20 days in Japan, and this was the best hotel we stayed in, considering the cost-benefit ratio. I'm very grateful for the welcome and the icing on the cake: a little scent to put on your clothes and a washing machine in the room with soap included. We loved it!

There are no international channels on television. If there's a TV and it's an international hotel, please allow access to channels other than just the Japanese ones or consider providing smart TVs with apps.