Hotel and doggy was amazing. We did not bring a dog this time, but I have never seen a place better prepared to host dogs and their owners. The staff was available 24/7 and helped store our luggage on check out date so we could continue to explore the city. They provided very comfortable pyjamas, which was unexpected but welcomed. All the facilities were top-notch, clean, and quite luxurious. We went during peak tourist season in Kyoto and therefore the price was on the higher side. However, after seeing the facilities first hand, I felt like it was definitely worth the price.

Staff were very nice and kind. Appreciated that they tried to communicate their best with us, even though we didn't know Japanese. The property is nicely designed and well-maintained. Everything was very clean. Room was very spacious. Appreciated the humidifier in the room as the weather was a bit dry when we went. The air conditioner can automatically go from heating to cooling. Appreciated the chill-out area with free coffee / drinks at the ground floor. The area is near Nijo Castle. There are a number of train stations within walking distance. There is also a street full of cafes, bakeries, and other food stalls nearby--one of which is a Creme Brulee Donut place.

Some of the amenities were available at the front desk only like the iron. Someone borrowed the iron when we were thinking to use it. But the staff was very nice and kind to explain it well to us, so in the end, it's okay even if we weren't able to use it.

Hotel was very clean, modern and tidy. Rooms were a great size as was the bathroom with a lovely rainfall shower. Everything was high quality and staff were attentive. Good location too Didn't have a dog with us and were made to feel very welcome still. Couldn't hear any dogs through walls during stay and didn't see any mess anywhere.

Breakfast options were a bit limited and pillows weren't the best but didn't distract from the stay.

cozy modern rooms. there are all the amenities for owners and pets. free hot dogs in the evening, a bar with hot drinks is open throughout the day. clean everywhere, you can take a stroller to walk with your pet.

in the mornings there is breakfast, which is included in the price of the stay. but it turned out that it needs to be booked in advance, which is not written in the rules of residence with all the information about the hotel. so it was a shame when we went down to the dining area waiting for breakfast, which we were denied, without warning in advance that it needed to be booked.

Best hotel ever!! Beds and pillows were comfortable, no noise, shower was exceptional (one of the best in my life), the free 24 hour coffee was incredible and they even had free hot dogs every night for two hours!!! Location was good too, not to far not to close to main attractions. Close to Nishiki market and Gion by uber. I forgot to mention, the room was huge!!! Similar to a USA hotel room in terms of space.

Nothing, everything was perfect!!!

Amazing place. It’s a hotel design to bring your pet , but we went wouldn’t one. It’s was one of the best hotels we stayed in Japan. Loved it

The only thing, was not being able to open a window ( not even a bit ) besides that everything was great

Very friendly people! I had my son's dog with me for two days/nights and it was great. Free coffee/water/Orange Juice and even hot dogs in the evening :-). I thought it is a little big expensive, but you really have not so much choice when travelling with a dog in Japan. Nice location as well, as just around the corner from the castle. Really recommendable.

Everything was great! Great value for money! Rooms are really spacious and super clean. Service is irreproachable and there are a lot of free services (coffee, juices, food etc.). We did not have a dog and were still super well welcomed. We actually extended our stay there because it was super comfortable.

Nothing honestly

Great location, we were traveling without dogs and were surprised how quiet and clean room was. Staff was very friendly and helpful

Not far from Shinkansen station 15 min taxi, walking distance from the street market and shogun palace

Very modern and clean building! Staff is very friendly and the room had a lot of space! Loved the café córner so we could get hot drinks for free and in the night they would offer us yummy hot dogs for free as well.

Nothing, everything was very good