Location was only few minutes walk to the Kyoto station and as well as the airport limo bus. We availed the moderate triple room and later moved to the standard twin room for the remainder of our stay. There was a nice public bath that we used almost every night. The laundry room's washer has an automatic detergent dispenser so no need to buy detergent. The dryer took forever to dry our clothes and had to extend drying time multiple times. It was only cashless payment so no need to bring coins. The toiletries were available after the front desk. There was daily room service and towel change available. The Triple room was spacious enough for 3 people. We had 1 large and 1 carry-on each yet we could still easily walk around with some luggages open. There was a small table with seats for us to have tea and area to store our coats and shoes. There were also separate toilet room and shower room which was convenient for 3 people sharing a space as we could shower anytime and not rush out if someone needs to use the toilet. We later moved to a double room when 1 of us left. When we checked out from the triple room, front desk stored our luggages and were kind enough to transfer the luggages to the next room while we were out and about. The experience in this room was entirely different. The space was a lot smaller. We can barely move around with our luggages. The tablet device to control the room temperature kept malfunctioning. The toilet and shower were in the same room so it was a little inconvenient but manageable. For some reason, the bidet’s water was extremely cold and the toilet seat warmer didnt work at all. Moving to this room surely changed the experience for our stay.

We loved our stay here. The room was very spacious and super clean, with a fresh bottle of water added every day. The location couldn’t be better — close to everything we needed. There was even a desk in the room, which turned out to be perfect for us. After a long day out with our baby, some nights we just wanted to relax, have a snack, and not worry about going out again, so we could comfortably eat at the desk while our little one slept on the large bed. It was also fully elevator accessible (no stairs anywhere), which made it so easy with a stroller. A small but fun bonus was getting to enjoy a little free ice cream each day. Overall, a really great experience — would definitely stay here again!

The hotel was a few blocks away from Kyoto Station, with a Lawson's and 7-11 quite near. The whole hotel smelled so heavenly and the onsen facilities were amazing! There is also free ice cream in the lobby and a massage chair for which you pay the reasonable amount of 300 Yen for 15 minutes! The breakfast had an array of continental and Japanese food. We especially loved the soba, mackerel, curry and Kyoto pickles. The bus stop to the main sites of Kyoto is a few minutes walk and the subway station is very near. We really enjoyed our stay here. Thank you for an amazing experience.

Nothing.

The hotel is close to the train station, four streets away, and accessibility to various location was very good. The hotel lobby was welcoming with fresh scent and beautiful décor for cherry blossom season. Breakfast was average compared with other hotels in JP. We booked two rooms for seven nights. The room had good space for 3 of us. It was more spacious than other hotel's room we stayed in Japan before. The hotel is little bit old building, but they just renovated the interior and rooms. Room has comfortable beds and pillows. However, the rooms are DUSTY and need additional cleaning. We had different experiences with some staff members who were patient and helpful and others were impatient, especially the manager. The check in process is confusing without instructions. There are no signs helping tourists to figure out what to do. We fumbled around for a few minutes and finally ran into the manager. We told him that we wanted to check in. He raised his voice and said "It's the machine. You need to check in yourself." We were surprised by his disrespectful attitude, as it’s unusual for Japanese to have such an expression when greeting guests. Overall, it is a good hotel without high expectations!!

Rooms are dusty.

Facilities are exceptional, with hotel rooms that are clean and modern. Water, slippers, and pyjamas are provided in the rooms daily, along with toiletries in the lobby if needed. The breakfast buffet offers a great variety, and the staff is very friendly and attentive. Ice machines and laundry facilities are also available, which was very convenient. A short walk from the train station was convenient. The hotel lobby smells wonderful! We stayed at four different hotels during our visit to Japan, and this one didn't disappoint. Great hotel!

The location is very good, close to Kyoto Station. The hotel was quiet, the bed was very comfortable. I liked the eco cleaning option in the room. The breakfast was plentiful (mainly Japanese, but continental breakfast is available). Staff was very kind and helpful. When I arrived it was earlier than the check-in time so I could leave my luggage in the lobby and could go for a walk. This was the same on my last day. They have room in the lobby where you can leave your luggage after check out (if your flight departs late night). Overall I warmly recommend this hotel.

In terms of all the features, this hotel is quite up to par with its 4* rating, although it is a bit outdated both morally and physically. Considering the low price with breakfast included, the offer looked quite attractive in the midst of Golden Week. The location of the hotel was acceptable for us, 5-7 minutes walk from Kyoto train station, metro and buses to the center and all the sights are a 2-minute walk away. The staff is polite, their English is acceptable, we did not need to solve any complicated problems with them, so everything is OK here. The size of our "moderate" room is simply gorgeous by Japanese standards, an honest 22 sq. m, the bathroom and toilet are separated, everything is convenient. The room is well equipped, all consumables are either in the room or you can take them downstairs as needed, there is a lot of variety, even unnecessary things)), water is supplied every day. The beds are comfortable, bedding and towels are impeccable, there are pajamas for going to the onsen, and for some people for breakfast)). The onsen is quite spacious, two pools, but without outstanding features. The plumbing is in excellent condition, as in almost all decent hotels in Japan. Of course, there are some questions about cleanliness, but not critical. Internal and external soundproofing did not cause any particular problems, neighbors were not heard, and at night you can even open the window for fresh air, the street is not very noisy. The climate control system works fine, blows past the bed, there is an air purifier. Breakfasts are quite good, there is a choice for European and Eastern tastes, it would be strange to expect special uniqueness. If necessary, you can take an iron, there is a microwave on each floor, there is a laundry, but you need to download an application to pay, we did not bother, because it was not relevant at that time. Things before and after the stay can be left in the storage room without any problems.

There is a need to improve the quality of cleaning in the rooms, the Wi-Fi is also not very good, and it would be nice to provide a place for charging smartphones, a socket or USB in the lobby, this is relevant when you return after checkout for things.

Good location, less than 10 minuts walk from Kyoto Station. Room is cozy, but quite small. Beds and Bathroom are really good. There is an onsem inside the hotel that can be used without any extra charges.

Staff speaks very little English. It was hard to communicate. I asked for an early check in (and agreed to pay for it) and they've confirmed it. When I arrived the recepcionist only said the room wasn't ready and I couldn't do the early check in, even though they've confirmed it previously. Beware that booking.com may suggest they serve breakfast , but it is not included.

The property was clean and the rooms were spacious especially for our budget. The water closet is separate from the shower which made it very convenient for multiple people in the rooms. My kids enjoyed the small seating area especially to enjoy those snacks from 7/11. The hot baths downstairs were convenient and clean.

One of the rooms in our party literally had no view outside since the walls were frosted. It was very aggravating to that couple not being able to see the weather outside or any view (even if it was just a parking lot). Also, the check in process for multiple rooms was terrible and confusing. The staff mixed up our 3 rooms and the amount of people and overcharged us despite our original reservations being very clear and accurate. They overcharged us by 22,000 yen and the process of refund was also long and frustrating. The checkin process was half handled by staff and half self checkin which made it confusing for both guests and staff. Check in process was way too long and arduous.

We stayed at Hotel Keihan Kyoto Hachijoguchi for five nights and enjoyed it thoroughly. The staff were helpful and kind, and our room was clean and quite spacious for two adults and one child. The breakfast buffet offered a wide variety of delicious options to suit all tastes. One highlight for our child was the complimentary ice cream available after visits to the onsen. The location is also excellent—just a short walk from Kyoto Station, making it easy to explore the city. We would definitely stay here again!