The staff were very friendly and helpful - we had a very good first impression. The room was a very good size, with a desk and two armchairs and a little table. The bed was pretty comfortable - the most comfortable we had in during our visit (though I admit that the bar was pretty low...). The location is excellent - right next to Kyoto station, no more than a 5 minute walk. There are plenty of restaurants in the vicinity. Even though you are very central, there is not a huge amount of traffic and the room was quiet at night, even when we had the window open.

The wi-fi in the hotel was not brilliant, and there were not really enough sockets or charging points in the bedroom. There is neither a bar nor a restaurant, even though there is a very large lounge space on the ground floor, with comfortable chairs. It felt like a real shame not being able to have a drink here at the end of the day.

The hotel is well located, when walking around I realised that it is a hotel chain. The beds are very nice. What I missed was that the ventilation was not very good, the humidity remained inside during the day. They have a laundry service which we use, however I would choose to do this task in another place, the filters of the washing machines were not clean, the clothes were full of lint and the drying function works but you have to invest a lot of money (it seems to me that they are somewhat old washing machines)

Proximities with the trains.

The hotel is in a very convenient location, excellent if you've got a lot of luggage and don't want to have to walk far to the main station. The station is the main hub of public transportation and had many, many shops and restaurants so we appreciated being so close. The beds are comfortable and we really liked the downstairs lounge area. Lots of seating and some games. The staff was helpful with our questions.

They let us know when we checked in, but didn't like that they did not clean the bathroom daily, only once every three days. The air conditioner was noisy and we either had to have it chilly or off, we couldn't find a good temperature.

I highly recommend this hotel to anyone visiting Kyoto - solo traveler or couple! I had a wonderful stay in a nice-sized room with a very comfortable bed, nice bathroom, and good TV. It was quiet, and I felt very safe with the hotel and the area. It's so close to Kyoto station! I took a bus from Itami Osaka airport and arrived in the dark to the stop across from Kyoto station. The hotel was a short walking distance, and I felt completely safe. The staff was always so helpful, and the hotel had printed sightseeing handouts showing you exactly how to get to the major sights using public transportation. There was a microwave in a lounge area and an ice machine in the area where you can do laundry!

There was nothing that I didn't like!

This hotel seemed to cover everything we needed; was very close to the Kyoto train station (about 4 mins walking), was spacious, very clean and affordable. It is located across the road from a Family Mart and about 3 mins walk to a 7Eleven. Although the rooms do have small tables, there is a cool “rumpus” style room on the ground level with kitchen style facilities and tables - so people like us who purchased take away food we had somewhere enjoyable to sit and eat, with fun games at hand. We only stayed two nights in between Hakuba and Osaka but we had a great stay…I did kick my toe on the weird makeshift bed one of the kids had (think it was a couch turned into a bed?!?), which broke my toe - was my fault so can’t complain…just watch your toes people!

I think this was a great property, the only suggestion I could make would be streaming services on the TV for customers to log into - we all sat crowded around an iPad to watch movies.

Great location, about 10 minutes away from the Kyoto train station. Clean and comfortable. They have a big lobby area where you can chill, work and have meals. There are Lawson and another convenience store down the road. There aren't too many restaurants on the road of the hotel but there are many good restaurants at Kyoto train station. Reception staff were very helpful.

There were some malicious emails which pretend to be PIC from Hotel The M's Kyoto have been sent through Booking.com that try to lead me to a website which intends to extract my credit card information. Though the real Hotel The M's Kyoto always reminds me that were malicious emails and fortunately I never respond to those emails, it would be better if Hotel The M's Kyoto coordinates with Booking.com to solve this problem thoroughly.

Love the hotel and its location, spacious lobby with a cozy hangout area is a nice touch. It’s conveniently close to Lawson and just a few minutes’ walk to Kyoto Station, with a couple of bars and restaurants nearby. The bed is comfortable, and the room size is just right, standard for Japan, but still spacious enough for our two mid-sized luggage while leaving room to move around. Great in-house amenities made the stay even better.

None

This hotel was quiet and comfortable. It was within walking distance (less than 10 minutes) from the Shinkansen station which we took to Tokyo. We saved on not paying for a taxi. The staff was friendly, helpful, and courteous. I enjoyed speaking with them about getting restaurant recommendations.

The laundry facility was not efficient. The washer/dryer units did not dry my clothes. Given that it was winter I had heavier cotton clothes which came out soggy from your unit. I think a separate washer and dryer would be best for your patrons. Thank you for reading this comment.

A very convenient location close to the station. The rooms are clean and the basic anemities are available The lobby is comfortable and spacious with many nice sitting corners. There's are many good restaurants and a shopping mall nearby.

We were expecting a youthful and energetic atmosphere in the lobby where we could have a chance to hang out and connect with other travellers. However the lobby was almost always empty, most people using it shortly and quietly. If the hotel would organise some events or themed nights it could encourage some socialising.

Walking distance to Kyoto Station. The room was super quiet (we had one facing east) just zero annoying sounds whether from other rooms or outside. Very comfortable beds. Desk. They changed towels every day, gave water to the room, tea, you could take combs, hairbrush, razor, cotton buds and pads, toothbrush, toothpaste. There were shower gels, shampoos, hair conditioners, large bathroom, new, no mold and bad smells, quiet and efficient air conditioning. Downstairs there was a lobby space with couches, tables, desks, microwave, water dispenser.