We had a suite which had a great view, lots of room, a nice bathroom and a queen bed. Location is great, 4 minutes to the train station. La Cart dinner was expensive, unless you are very hungry so that was a mistake. Breakfast was ok, although there was a 6.30 - 7.00 am rush with tour groups. The check-in staff were very good. We had a booking issue that was resolved very quickly. Very good one-on-one attention. Well done.

Nothing to not like. The dinner was probably the only low point for the cost. We need to ask better questions at the time.

Location! Right next to Kyoto Station. Staff were all very helpful and friendly, and the lobby ambience is great. Will definitely staty again if we have a chance to visit Kyoto again in the future.

Nothing major, but if I have to nitpick; the shower stall's design is really weird - instead of strictly allowing water to flow toward the drain, it also allows water to run pass the shower door into the toilet area every time you take a shower! So you end up having dirty soapy water spilling over to toilet area. We solved this problem by using a towel to soak up (block) excessive water. I just dont' get the design of it.

One of the best hotels we stayed in Japan. The hotel is so conveniently located, right next to Kyoto station. The hotel was clean and well facilitated. Room and bed was comfortable. Had a nice view of the train station, it was fun seeing the bullet trains going past. The windows were thick so we did not hear any noises at all. Slept very well. Since its so close to the station you can easily take the train or bus to anywhere you want to go in Kyoto!

This was more our fault because we didn't ask in advance, but just remember to go out the central exit of the train station if you're getting there by train to get to the hotel. Accidentally went out of the wrong exit and what was meant to be like a 2 minute walk ended up being a 15-20 minute walk.

This hotel is extremely conveniently located right next to Kyoto Station, the transportation hub of Kyoto City. It's only a 2-3 minute walk from the station exit. Furthermore, it's easily accessible by train, bus, taxi, or other means of transportation. The hotel offers a tranquil escape from the bustling city. The family rooms even feature a Japanese-style garden, and I enjoyed watching the trains departing from Kyoto Station beyond the garden wall from the floor-to-ceiling windows in the evening. The rooms are surprisingly spacious, a rarity for hotels in Japan, and everywhere you look, you can see the Taisho era's "Wa-Yo Fusion" style, blending traditional Japanese and Western cultures. The breakfast is very generous, offering everything from local Kyoto dishes to mainstream Western options.

Nothing

Great location..bkfst a treat and very comfy rooms.

Service super excellent

So far there is nothing no like

What a great hotel! It is right next to the train station which made it easy to enjoy Kyoto and surrounding areas. I expected noise due to the location. I could see trains from my 10th floor room, but it was perfectly silent. I also loved the size of the room. It was huge, even by US standards. The bed was bigger than a king! This was the nicest & largest room of any of the hotels we visited during our vacation. If I ever return, I will stay there again. I actually wish I had stayed there for 3 weeks and just taken day trips. I also loved the hotel staff. They were guest oriented and worked to meet all our needs. I felt like they really cared about us! Finally, I loved having free bottled water. It was so nice to just ask for more water when we needed it. This saved us a bunch of $$$ during our stay.

I didn't love the idea of a wet room. Using the bathtub was easy, but I struggled with the shower. The water would always splash the blinds and make a big mess. (Why have blinds inside the bathtub??) Also, we're vegan. I wish this hotel restaurant would offer a vegan set. I understand veganism isn't popular in Japan, but there are so many international travelers at this hotel, having one meal would have encouraged us to eat there.

Great location adjacent to train station, bus station, new shopping centres, and great choices of food and drink. Nice modern but warm design. Fantastic buffet breakfast. Great evening buffet. Modern, spotless.

Challenge of finding right exit from train station - not hotel's fault! Challenge of finding street level elevator entrance (not signed from street entrance or escalator hall). Machine-driven check-in - impersonal and not technically reliable; also too structured when just arriving and looking for human welcome (though staff were very facilitating in helping customer use the machines). Very limited drawer storage space in bedrooms.

This place is a real gem. Perfectly located right next to the main station so getting anywhere in Kyoto or for arriving and departing is super easy. Lots of good restaurants and shopping an easy walk away. Hotel is surprisingly luxurious for the price with the rooms really nicely appointed. Staff were all delightful and helpful. And the breakfast is a must. In terms of quality of selection I can struggle to think of a better breakfast I’ve had in over 20 years of hotels (and I run one myself).

Check-in process is way too slow and complicated. Arriving and dealing with the receptionist is fine but then having to do it all again on the touch screen is a big waste of time. The system is not intuitive, it’s slow and complicated. The poor girl helping us kept apologising for it. It seems like something that was put in place for the hotel’s convenience rather than thinking of the guest experience. The hotel should ditch the screens and go back to allowing the lovely staff to help the guests as they clearly want to.

We loved our stay - gorgeous room with some small gifts when we arrived on our honeymoon. Perfect location for us in kyoto next to the station as we were also doing day trips to nara and osaka. Slightly further from gion but easy to access by bus or taxi. Plenty of good restaurants and konbinis nearby. The room felt very calm and beautiful. Loved having a separate tatami mat area and dressing table/mirror. All the amenities we needed and comfy pajamas in the room. We also used the in room massage which was good value

We arrived a couple if hours before checkin straight from the airport after a 14 hour flight and then train from Tokyo but were told we would have to pay quite a bit extra if we wanted early access to our room. They did at least have some dressing rooms available downstairs where we could freshen up.