Location, friendly staff, autenticity.

While staff was trying to help, it is not acceptable at this price level not to find and pay staff that speaks decent English. It was very difficult to communicate with staff. One of the rooms smelled bad and we had a cockroach. One room had no windows. The place is nice for one or maximum two nights. Breakfast was like a dinner and lasted one hour each morning. A hotel that tries to give a ryokan experience but I think you can get at least the same experience at half price somewhere else. It was not a luxury experience as advertised. Overly expensive.

Loved the room with the garden and large soaking tub! The bed was comfortable. The breakfast was also good. The staff was all very friendly and helpful. The facility was very peaceful and relaxing.

The price is very high even for the quality. The complimentary amenities including beverages, toiletries etc. were not very many. Most of the complimentary beverages were teas. The coffee was very bitter. The dinner was very expensive yet bland. One small glass of white wine is included in the price of dinner and when I purchased a glass of whiskey, the pour was probably 3/4 of an oz. The Onsen experience was also lacking. We expected more than just a small hot pool.

I love the secluded vibe and tastefully spare refurbished machiya aesthetics. Staff were uniformly helpful and friendly. A cozy homebase, great shower, and a delicious and luxurious breakfast. Really outstanding spot.

This is a completely minor detail, but folks might not know that there’s a Japanese love of a ‘big light’ which may not be a Westerner’s jam, and the light switches weren’t fully isolated so that I would regularly struggle to light the ones I wanted and dim the ones I didn’t.

I liked everything about the hotel. This is must visit in Kyoto. Full Kyoto / Japanese experience: dinner / breakfast experience with private chef, authentic tea ceremony and introduction to Kyoto culture. Top design, beautiful rooms and incredible atmosphere. Access to the lounge and complimentary drinks. We booked room with outside bath in the garden and it was top notch. The hotel even provided us with complimentary jacuzzi access given the bad weather, however we also enjoyed the bath outside during the rain. I cannot describe in words how good this experience was. You will not regret booking this. The quality of the service was incredible.

Everything about our stay was amazing. The vibe was very cozy, relaxing and intimate in a traditional Japanese way, which was exactly what we were looking for. The big room with the small garden, confortable bed and huge hot bath, was particularly enjoyable after a day spent exploring Kyoto. The food was truly delicious from beginning to end. The breakfast and dinner were 2 of the best meals in our entire 4 weeks stay in Japan. Highly recommend to try both meat and fish options. They were also very accommodating for one of us who is vegetarian and were able to provide a delicious experience as well. If you are into deserts and sweets, you have to try their amazing ice cream and Japanese sweets which were served at the lounge and during tea time. Very nice late night snack as well. More than anything else, the service was the highlight of our stay. We had a small issue with our room at the beginning of our stay and the staff members went above and beyond not to let it impact our stay. They were all very kind and made our stay at the gosho memorable

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Hotel Nazuna Kyoto Gosho is not just a place to stay, but a luxury cultural experience. This was one stop on our honeymoon and it was a highlight. While the hotel is perfection the staff are the best part. Natsuha made us a traditional Kyoto meal and we had a lovely conversation. We highly recommend having the dinner and in room messages. Natsuha wrote us a sweet card and gave us some gifts to celebrate our honeymoon and we were so touched by this gesture. We couldn't recommend this hotel more.

The dinner was amazing, but we forgot to ask ahead of time for the breakfast. I'm sad we didn't get to experience the breakfast before we left.

Our stay at Nazuna Kyoto Gosho was such a great experience. This hotel has its meditative and calming atmosphere that is worth every cent of the price. The room is so interesting, authentic yet well designed and has many great small features such as a great scent, nice lighting and a minibar full of nice drinks. The bathroom was exceptional and had this great bath that I enjoyed relaxing in. I felt like in a movie there. And yet this is not the best part!!! The food - oh my! Both the dinner and breakfast is prepared for you individually at the table and the staff spoke such good English (very rare in Japan!) that you can enjoy their company and have a nice talk. The food was out of this world - it was so good and interesting. It really felt like this hotel has thought about every little detail so much that the stay is a whole experience!

The only thing that troubled me during the stay was that the window in our room was too loud for me to have a good sleep during the night. But I have a light sleep, so maybe others wouldn't notice that.

We had the pleasure of staying at Hotel Nazuna during our visit to Kyoto, and it truly felt like a home away from home. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth and attentiveness made our stay incredibly comfortable. The room was immaculate and thoughtfully arranged, providing all the comforts we needed after long days of exploring the city. The attention to detail in the decor added a touch of elegance, making it a cozy retreat. We were also impressed by the hotel's peaceful ambiance, which offered a perfect escape from the hustle and bustle of the city. The traditional Japanese touches throughout the hotel added to the overall experience, making it feel authentically Kyoto. Thank you to the wonderful team at Hotel Nazuna for making our stay so memorable. We will definitely return on our next visit to Kyoto!

Nothing

The atmosphere was amazing, just what we were hoping for. Very relaxed and comfortable, nice big bath in the room. Both dinner and breakfast were delicious. They were also a great opportunity to try some new local foods and talk to the staff preparing the meals. Everyone was extremely friendly, from the the woman who checked us in, to Kai who cooked dinner and talked with us for 2 hours, and the woman who made us breakfast and talked with us the next morning (sorry I don’t remember everyone’s name!). Location was close to the subway, but also felt removed from the bustle of the city. One of the highlights of our trip!

I wish we stayed longer!

One of the most luxurious hotels we've ever stayed at. The staff was so warm, gracious, and accommodating, and made us feel really at home. I loved the welcome drinks, the complimentary bar and late night snacks, and the layout of our room. It was an absolutely beautiful place- I just wish we could've spent more than one night (which was all that was available during the week of our stay). We also forgot some times at check-out and the staff had it all wrapped up and waiting for us to retrieve the next day! Truly splendid service

It was very expensive- perhaps we would've felt it was better-value if we could've stayed an extra night or two, since we unfortunately felt quite rushed checking out. But of course it is not the hotel's fault they're so popular!