We had a wonderful stay here. Clean rooms and toilets. The night gowns provided in the room were really nice and comfortable. Room size was as per expectations. Not too small. The hotel has tie-up with Yamato service which makes it easy for receiving or transporting luggage. Staff was very polite and helpful. The hotel itself in a good and quiet locality despite being on the main road. Subway station, restaurants and convenience store at a walkable distance. There is a bus stop right in front of the hotel as well for buses of certain roots.

Nothing. Everything was great.

Well suited for tourists, everything is translated and the staff speaks very good English. We were welcomed well. Easy check in and out. Large room. Very clean. Trash bins emptied daily, which was appreciated in Japan. Towels changed daily. Washing machines in good condition, easy to use. Safe area. Fast wifi in the room. Grocery store right next door. Free teas and alcohol at the entrance. Blackout curtains, we slept well. Big shower, amazing. Bottled water offered as rewards for eco-friendly behavior. Several western options at the morning buffet, it was excellent. We loved the little sofa in front of the window to have our tea in the morning. Several Japanese channels on TV. Space for hanging laundry. Fridge.

Nothing to say, our stay was perfect, our favorite hotel during our trip to Japan.

The front office staff were amazing from the moment we arrived. They were friendly, helpful, and always had a smile. Check-in was quick and easy, and they made sure we had everything we needed. Anytime we had a question or needed help, they were always ready to assist. They made me feel very welcome and comfortable throughout my stay, especially Missi and ( Indonesian ) colleges Big thanks to the front office team for their excellent service.

All our hotel stays in Japan were good, but we would probably rate this as the best. The location is very good, not far from Nishiki Market, and a short walk from the Imperial Palace. Good breakfast with plenty of choice. Quite spacious room. Staff were very helpful, dealing straight away with a couple of issues and queries. The hotel offers a free bus to a local shrine as well as the Bamboo Forest, which was particularly welcome. Recommended.

All good.

Exceptional service! The staff was amazing and went above and beyond for us. I really can't emphasize enough how great the staff was. They also offer free shuttle service to golden pavilion and bamboo forest. The room we stayed in was very nice and comfortable. Our personal highlight though of the room was the spacious bathroom. Oh and my personal highlight, as a smoker, there's a smoking area outside which belongs to the hotel.

Not to be counted as a negative point but the breakfast was not quite to our liking. We didn't quite get accustomed to it. I'd still recommend to give it a try.

It's a nice and quiet budget hotel with very kind and helpful staff. I would choose to stay again. - Central location with good bus and subway connections very close by (check the reviews for a comment on the step-free exit from the subway - it was helpful). - Exceptionally helpful and attentive staff. - The bathroom was relatively big, very clean and well maintained. - Buffet breakfast looked fresh and flavoursome. The layout made it look small but there was a lot of Asian food to choose from. There were fewer continental-type options but there was cereal available as well as fresh pastry and jam. There were a few vegetarian and vegan options too. The breakfast area looked clean. - The hotel offers free shuttle service to the Gold Pavilion and the bamboo grove which is a nice touch. - A kettle and cups are available in the room; bottled water is provided if the basic cleaning service is selected. - There are two paid washing machines/dryers in the basement. We used the service and it worked. It didn't bother us but the room didn't have any view. Many thanks to the staff who helped us enjoy our stay.

Some of the things we noticed: - Our room (506) was quite small for three people and we struggled for space with suitcases and bags. There was no shelf or wardrobe space, only hangers on the wall. It was manageable but required focus and co-operation from everyone in the room. - Although the bathroom was very clean and the beds were clean, the room could do with a hoover. - Very low pressure in the washbasin in the bathroom. The shower wasn't affected by this though. - The entrance is slightly below the ground level and there are a few steps where you have to carry luggage down. It may be difficult to navigate with heavier bags or suitcases. However, we would still stay there again.

Very hospitable and friendly staff. It was evident that the staff came from various backgrounds and they are able to communicate with guests from different nationalities which is a definite plus. They were very helpful and attentive as well and was able to provide solutions to any problems you may have. After going through so many hotels in Japan, I would say the hospitality here was even better than a four star hotel I stayed at in Tokyo.

The rooms are small and I wouldn't recommend three people in one room. We did that and it was very very uncomfortable. Max is two.

Fabulous location in leafy, quiet area. Walking distance to Imperial Palace, trains, buses and restaurants. Helpful staff who speak English well. The free shuttle bus to some local attractions and free sake were a much appreciated bonus.

We had smells from the designated smoking area coming through our air conditioning unit (in our non-smoking room), which was unpleasant. The breakfast wasn’t very good.

The facilities were excellent, the staff were extremely knowledgeable, the bus shuttle to the Golden Palace Bamboo Forest was very convenient and the hotel is located a two minute walk from the subway. A special shout out to Hai who looked after us at check in and the made the process very simple and answered our many questions.

Nil.

Breakfast could have been more international. Preparation of food and temperature of food was unsatisfactory. Hot food needs to be in warming chafers. Eggs were cold, meat was cold and potatoes were undercooked and cold. Bread selection could be much more varied. Warm milk for coffee is always a plus. Cold milk drops temperature of coffee. A selection of cheeses and more fresh fruit would help.

Breakfast…everything else was great. Staff was exceptionally friendly and helpful. Location is easily accessible by foot, subway and taxi, when necessary. Eco conservation a plus!!