Loved everything! Sooo conveniently located. Lots of bus routes and trains. The Shinkansen station is also there. Very big room and bathroom. Amazing water pressure and water is hot instantly. Such good showers ahhhh. Also love the PJs they give and if you need anything, a robot will deliver it to your room. Staff is so friendly and helpful. Breakfast was fantastic as well. I’m so sad to be leaving this hotel!

The overall atmosphere, friendly and thoughtful service from the staff, and the elegant design of the hotel all made for a lovely stay. The staff provided excellent service throughout and were consistently helpful and professional. We also really enjoyed the afternoon tea at the Tea & Bar - presentation was beautiful, the flavours were well-balanced, and the service was attentive and excellent. We’d definitely love to come back in the future.

The property is very nice. It’s new, centrally located and great rooms. We loved staying here.

They are extreme stickler for time about everything. Checkin - has to be dot at 3 even though rooms are available. Breakfast dot at 10….their app which is used to order stops working at 10:01. Rigid to give another card to go up since we forgot ours on top. For a family with children all these don’t work. In breakfast, if you want slight modification because your children want it a little different, very rigid to accommodate.

Location could not be beat. It was adjacent to the Kyoto station! It took us walking 5 minutes between the hotel entrance and the Kyoto Station entrance. Bonus is seeing the Kyoto Tower every single time we walked from the hotel to the station. Both restaurants on property were also very good both for dining on location and in-room dining. This is rare occurrence for a hotel! Loved that there's also afternoon tea on offer at their Bar Lounge. The amenities were all very good. The shower water pressure was amazing. The bed and beddings were plush and very comfortable. I slept very well!

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The hotel was so modern and chic and was footsteps from the train which was super convenient . Staff were amazing and the breakfast was delicious !!

There wasn’t any moisturiser in the bathroom, inclusions a bit low but this is no way a complaint

Beautiful aesthetic , lovely staff great facilities , calming surrounds

Would prefer bedding was cover a bit lighter , heavy doona alternative would be great . This is the only fault

Large comfortable modern rooms. Beautiful modern interior. Excellent location right next to Kyoto station for easy transfer to other cities and for day trips to places like Nara.

Would be good if you didn;t have to pay to use the onsen.

Atmosphere was great. Room was exceptional. Japanese breakfast was fantastic. Tea cafe was really nice , tea light meal and desserts were all great. Italian restaurant steak was really good.

The hotel is about 6 years old and in excellent condition. It has a modern minimalistic design and incorporates interesting art work throughout. It is less than a 5 minute level walk from Kyoto Station in a quiet location. Exit the Central gate and turn right/head east once you reach the piazza. It’s super convenient to take the train and buses to key tourist sights from Kyoto Station. The passionfruit juice and minestrone in the Western breakfast was heavenly. The Japanese set breakfast was high protein with egg, tofu and grilled fish. Both options are great. The choice is not the big but the quality of the ingredients are good.

Only complaint is the thin one ply toilet paper but I understand it’s more environmentally friendly.

Very good location and the spa is excellent

Nothing