This was my first time visiting Japan, and I chose Matsumoto as my travel destination. I must say, choosing Cafe & Stay Castana as my accommodation in Matsumoto was the best decision I made. The room was very clean and tidy. The dining area is beautifully designed, and you can enjoy a coffee while taking in the lovely scenery outside! Most importantly, the host was incredibly nice and friendly. We had a flat tire while traveling around Matsumoto. When Kaneda-san heard about our issue, he kindly offered to drive me to the car rental shop and even helped translate the problem to the staff there. Thanks to Kaneda-san’s help, we were able to get a new rental car without any trouble! I will definitely book Cafe & Stay Castana again if I have the fortune to visit Matsumoto in the future!

Really easy to find, car park just in front of the location, staff super helpful throughout our stay, kindly recommending activities for the days, and overall super welcoming and kind :) Supermarket just next to the hotel which is really handy. The centre/castle is around 40 minutes walk away, which was perfect to discover the city and remained a reasonable distance.

Nothing, perfect stay.

The place is charming, cozy, pampering and well equipped. The hosts are very very nice. The location is a bit far from the center but the hosts drove us to the center as part of the service, so it makes up for the distance. And we got along very easily with a bus as well. We really enjoyed ourselves and highly recommend the place.

Spent only 1 night, spacious and clean room, pick up and transfer service, polite and punctual staff, giving ultimate service that we need during staying in matsumoto. All you can eat shabu2 is just across the property

limited amenities such towel and tissue. no window to enjoy the outside view

I am quite particular with cleanliness but this stay inside the cafe was extremely clean. From the cups to the plates and bathroom in the room, everything was sparkling clean and neatly prepared. There was also a microwave, an oven and a huge fridge (relatively to what most hotels would offer) inside the room. It is simple space but yet served our needs very well. The host spoke very good English and was extremely friendly and kind. The staff of the cafe too was very friendly and warm, they waited outside the cafe for our arrival and sent us off after our stay. There is also a huge supermarket just in front of the cafe, very convenient. My family drove to the place by car. There was free parking just outside the cafe.

Though we only had a short 1-night stay at Castana before embarking on a hike in Kamikochi, our experience was so pleasant we wanted to share. We had left in the morning from Nikko to arrive at Castana in time to check in, unfortunately, our train was delayed and we ended up arriving very late. Kaneda was very accommodating & even sent a driver to wait & pick us up at the train station. The driver was also extremely friendly & immediately put us in a better mood after a long day of traveling!

The most pleasant stay during the whole trip. The room is BIG and clean. The boss and staff are very friendly and willing to help~ Breakfast is yammy. The coffee and tea are great! The accommodation provides pick-up to Matsumoto station, which made our journey very convenient. Next time I come to this city, this accommodation will be my first choice.

They are great! Nothing to dislike

Awsome apartment with the most friendly staff we have ever met! the apartment was big and clean, very comfortable and big bathroom. It was in a great location to explore the area. we like that the coffee shop was really next to us, and we could enjoy fresh coffee and juice every morning 😊 There are no stairs outside and inside the apartment, so it was very accessible with big luggage. Definitely would like to come again!

This is a small and friendly hotel with a lovely chilled out vibe. The staff were all very helpful and welcoming. The power shower was amazing and the breakfast delicious. We slept really well as it’s very peaceful. The supermarket is just opposite and we had the option to cook in our room. We also parked our car here. We wish we could stay longer 🥰

Nothing!

The owner and staff were fantastic, extremely helpful and nothing was too much trouble. Their coffee was the best we had in Japan, & the view of the mountains from their cafe was lovely.

Having 3 beds in a twin room was unusual, took up space & consequently the beds were too small and narrow for an adult to sleep on, and were uncomfortable.