I liked the variety of Japanese and western food. The eggs were runny but that’s how they are made in Japan. Pastries were very good. Very good coffee.

I liked everything.

Location

Lift sharing with office workers

Excellent location!

The subway noise, unable to rest well. Bed and pillows can be more comfortable.

male staff look like untrained

Location is excellent within walking distance to bus, train station and subway is right below the building. Room are well quite big as well as bed compared to other though it is a bit expensive , free coffee ,tea and water also well equipped with plug in socket for charging.

Reception staff are unfriendly as they wants everyone to come back at 3pm to do the check in , by the time the crowd is there and they should be more flexible about the check time to avoid the queuing.

This hotel far exceeded our expectations! It is in a great location for all your transportation needs. The lobby is located on the 15th floor which means your room is somewhere above that. Our superior twin room was on the 23rd floor and was very nice. The beds were very comfortable and everything was very clean. There were lots of amenities that we made good use of. We appreciated the size of the room that left space for us to easily move around in as well as keep our luggage off to the side. The window view was nice. The buffet breakfast at this hotel is one of the best we've had! Not only was the variety of food choices amazing, but the barista style hand crafted coffee was awesome! A word of caution - the hotel is located above the train station and you can hear the trains at night (freight trains pass through here), but the hotel did let us know ahead of time. It didn't bother us much as we were exhausted from sightseeing and fell asleep almost immediately. If we go to Nagoya again, we would definitely stay here!

Well maintained, clean, good staff, front desk speaks English fluently, within about 6 minutes walk to subway/train/shinkansen.

The multiple elevators with long walk down to train station/subway means it’s not quite as convenient as you might think or expect at first, but once you learn the routes can probably get their within 6 minute walk. Still convenient. Nagoya station and the surrounding stations are very busy during peak hours -not the hotels fault. Would have been nice to have washing machines on one of the floors rather than sending Laundry away -but they are kind of aiming at 4 1/2 star with small rooms and no room service. Plenty of restaurants a few minutes walk down on floors 12&13 tho.

Very convenient with many restaurants nearby. Easy access to subway and trains.

Nothing

convenient location with clean neat rooms. It's above shops and the train station so very easy to get around. Could hear the noisier trains going past but just barely; not enough to be annoying. Was a good breakfast buffet.

This is our absolute favorite place to stay in Nagoya. We are travel bloggers and have a Youtube channel exclusive to Japan, and we travel to Japan for extended periods multiple times a year. We LOVE Nagoya and the JR Gate Tower is the best hotel in our opinion. Rooms are very well designed and bedding very comfortable. I love the views out over the station tracks and the desk area with a view. Also like the built in sofa in some of the rooms, and sitting area in the corner rooms. My wife loves all the drawer space. These rooms have more drawer space than a lot of hotel rooms with much larger rooms. This allows us to unpack our roll on bags and feel like we are home at the end of the day. The large closets are also a nice touch. The bath and dressing areas are spacious and in room amenities are plentiful. When we've stayed in a corner room, there are large floor to ceiling windows in the dressing area and shower/bath area. Fun to look down below at night (with the room lights off), although my wife prefers the blinds to be closed. A nice touch in the corner rooms is that the toilet is in its own water closet room. One very important reason we like the JR so much is the breakfast. This isn't the largest breakfast buffet we've encountered, but it is absolutely one of our top two favorites in all of our travels. The food is widely varied and delicious, and the atmosphere of the dining areas is wonderful. There is one large room with big windows looking out over the city. Another more intimate room is more like a library with casual seating. Then during the warmer months, there is a large open are garden/patio area which is very nice during good weather. Finally, we love the proximity to Nagoya Station. Only the Marriott Associa hotel has a comparable location (and it is more expensive). You can walk from your train to your room without having to be in the weather. Outstanding shopping within steps of the hotel.

The only negative is that there is no coin laundry in the hotel. For us as long term travelers, this is very important. There is a coin laundry about a six minute walk on the opposite side of the station. Its small, but gets the job done. Other than that, no complaints about this hotel. We love it.