The size was great and the location is fabulous for us. The bath was awesome.

The side windows open up to a brick wall view. and they are really close so you can almost reach out and touch the next building.

The bedding was excellent; comfortable mattress, pillow and doonas. good open plan kitchenette and dining table. excellent location near metro, convenience stores, supermarkets and takeaway restaurants.

the size of the apartment was smaller than expected (not as advertised) because many small impractical cupboards that took up space, balcony not accessible (blocked), low (can touch with hand) ceiling. Noise from elevator right next to bedroom woke us at 5am every morning (we slept here 4 nights). Small poky front bedroom. overall comfortable stay because at least the beds and location were great, but this apartment (really just a one big room) was not "luxury" as advertised.

* excellent location * great space and cleanliness

the construction across the street that was going on and out bedroom was right in front

finding the apartment was quite easy. the entry code worked. there was a lift to the 7th floor which was very helpful.

We had to pay for a full night's accommodation (53,256JPY) to get a two- hour early check-in (check-in at 2pm rather than 4pm). Having just arrived in Osaka after a long international flight, we could not hang around for two hours waiting to check- in especially as it is winter. The room was not booked the previous day (we checked with less than 24 hours before check-in) yet the host could not accommodate us with a reduced fee for a two-hour early check-in. The host, however, did allow us one free hour extra at check-out (extended from 10am to 11am); the late one hour check-out would usually cost 2000 JPY. We felt it was miserly of the host as it was highly unlikely the host would get a last minute (booked with less than 24 hours to go), new booking, and even then, the guests would have had to leave by 10am), and we had already paid to stay for four nights, not just one or two.

good size

no coffee making facilities, no water glasses no wine glasses terrible internet /wifi only 1 pillow each bed plus cushion (we hope cushion was laundered between guests but not confident) Naming as “luxury” apartment was very misleading

The overall stay is pleasant. Most importantly, the property team is helpful and responsive.

There are a couple of things that weren't satisfied. Firstly, the shower in the bathroom would automatically shut down(no water),hence, we needed someone to keep on pressing the buttons for us when we were taking showers, around 15-second intervals! Secondly, the pillows are way too flat and thin..the mattresses in the rooms are thin and with shaking sound. Thirdly, the air conditioning near the main hall (where the two twin beds placed) can not be used. We couldn't switch it on during our stay 12 days stays. To be honest, the furniture and fitting in the unit is quite badly run down. We needed to be extra careful when we were sitting on most of the dining chairs. Lastly,the main panel (on the kitchen wall) kept on beeping, especially during MIDNIGHTS,we kept on goy waking up by the noise, and we needed to get up and press the CANCEL button EVERY NIGHT. Sadly to say, the hotel team really needs to consider doing a refurbishment for this unit.