The bathroom in my room was really nice, with a Japanese toilet and a really nice wet room shower. The location was pretty convenient for what I wanted. I used the luggage forwarding service that saved me a lot of stress

The "king bed" was actually 2 double beds, with a bar down the middle. I like to toss around in bed which was not enjoyable. Also, I was not given any sheets besides the comforter with duvet, and it was really hot so it'd be soaked in the morning. The restaurant bar charges essentially double the cost of a beer anywhere else. It was a little bit difficult to get to the front desk until I was helped.

the room was very clean and the stuffs are friendly, they can speak multiple languages which I believe they can understand what's your need perfectly. Near subway station. Some high rate little restaurants are walking distance. Very reasonable price for a hotel with these facilities in Osaka.

I think hotel need to improve their sign to guide people to reception, I saw so many client that day when I arrived couldn't find the way to reception. Or they may need some stuff locat on 1st floor to guide people that will save so much time.

Modern and stylish hotel Friendly and helpful front desk staff - we had issues with our luggage with the airline company, the staff at the front desk understood exactly what was happening and made sure we were looked after. We also wanted to send our luggage to the next hotel (in Tokyo) - they helped us and it was a super easy process. It was an additional bonus to have a fluent English speaker who was behind the staff that was helping us.

Room was small - but this is to be expected in a Japanese accommodation Would recommend travelers that want a bigger space to book a bigger room

Very close to train and easy to walk to key attractions. Very good taxi availability. Extremely comfortable room with a good deep bath.

Signage from office building below when you first arrive. Very hard to work out that the hotel was in a different elevator with reception on the 15th floor.

The room was excellent, and the staff was always ready to help. They were all very friendly and treated us very well. Once we started venturing out, we found some truly amazing local spots within a 10-minute walk. The views from the lobby at night and during the day were fantastic. The hotel is very close to many train stations, which give you access to all of Osaka. The breakfast was good.

The breakfast was good but repetitive and expensive. Once we started venturing out, we found some truly amazing local spots within a 10-minute walk, but initially, we seemed isolated; perhaps some customer guidance would be beneficial.

The hotel is located on a beautiful street in central Osaka - we had a choice of two nearby subway stations to get around. The room was average size and very comfortable - I liked that they provided silverware which was unusual and that we didn't experience at any other hotels during our stay. Also the view of the city from our room was incredible!

The reception being on the 17th floor was a little strange, but we got used to it and accepted it. Also, the Western options for the breakfast wasn't great but the eggs were cooked fresh to order which was the best part!

(1) The service has been amazing. The hotel staff was very helpful in arranging a short-notice hospital appointment. Many thanks to Mizuki Ueda for all her help! (2) The view from the 21st floor was spectacular. The city lights during the night and the beautiful sunrise made for some amazing pictures. (3) The room design was pleasant with modern amenities combined with traditional motifs. The room lighting and the colors were very nicely combined. (4) The bathroom was larger than expected and included both a bathtub as well as a shower. The overall bathroom amenities (and their quality) was excellent.

(1) The room was rather small but this is somewhat expected for hotels in Japan. (2) The main Osaka Midōsuji street offers very nice views but was fairly noisy (because of motorcycle gangs revving up their engines at midnight).

We booked a room on the executive floor, which gave us access to the executive lounge on the 25th floor for drinks and snacks, as well as the breakfast in this same area. The view from this lounge and the room was great, overlooking the city and offering great views of the bustling city around us. The lounge snacks and drinks were perfect. There was a nice selection of cheeses, cold cuts, desserts,... We enjoyed the room in which we stayed very much. It was very clean, modern, had a lovely ambiance and it was spacious enough for us. The bed was huge! The room amenities were good. The location of the hotel was good, as it was only about a 10 minute walk to the nearest metro stations which made it a perfect base for the exploration of Osaka.

When booking an executive stay, we think that the hotel parking during the stay should be included.

Really nice big rooms with a great view, the front desk were very helpful and there were great restaurants and cocktail bars nearby.

There was no room service, the bar closed early and the bar staff didn't know basic cocktails

Good location, lots of amenities in the room, great views of Osaka from the room, great service from the staff. Very clean and super shower.

Reception is on the 15th floor so need to take multiple elevators to get to the room. The hotel was very warm, too warm to sit in sweater or jacket which in reception or bar area, it was overly hot. Not sure if the hotel was pumping some fragrance into the air through the aircon or it was dust but we stayed there twice during our trip and on both occasions I kept sneezing and my skin became quite dry. This affected others in the group too.