The Hotel has fabulous location, nice and calm area facing the water cannel. fortunately do not feel far from the city center since the shuttle bus transfer directly from hotel to JR station all day long. The staff (receptionst, bus driviers, swimming life guard,cleaners,etc,) are helpful with gorgeous smile. The room spacious, neat and well organized. Bathroom immaculate and provided with all necessary items. The Swimming pool area very clean and organized along provided with all facilities in addition has elegant and helpful staff. splendid open buffet breakfast, delicious food and amazing staff and service.

Clean and kindly staff

Location

I liked that the staff was very helpful and upgraded us from a room that was unbreathable... The congierge were also helpful in finding good restaurants for dinner. The free shuttle to Osaka Station was a blessing as all our trips were by train.

The fact that everybody wears a mask, which makes communication even more difficult than usual and also looks unfriendly to a European. Check-in took forever due to a difficult computer system I believe. The breakfast options are too expensive for the selection and quality hotels generally offer in Japan. The restaurants in the hotel are too expensive and there us no cozy bar to enjoy a drink at least in the evening.

Comfortable and quite

The room space and no halal breakfast

The hotel is big, and near train station

The room is so small

The rooms were very comfy and spacious. The hotel also gives you the option to order breakfast in the room, which is very tempting when you're travelling with small kids, although I must say the food they brought us to our room was maybe enough for only one person, not for two. The next day we went to the buffet, which was excellent. The lobby is extremely pleasant, the biggest I saw at a Japanese hotel with a view to a wonderful Japanese garden displaying an artificial waterfall. They have many restaurant, one is opened all day long and has a buffet for lunch, as well.

We tried the first day to take the shuttle bus to Osaka Station, but there were many people waiting for this bus, so in the end we decided to take a taxi rather than waiting 30 minutes to get a seat in the bus. The location is nice, but not super central. For our group it was perfect though.

The hotel is absolutely massive — one of the largest I’ve ever stayed in, and beautifully laid out. After an initial issue, the staff upgraded me to a newly renovated suite on the 19th floor, which turned out to be one of the best rooms I’ve ever stayed in: spacious, elegant, and with a stunning view. The breakfast was solid, and the location was great for getting around Osaka. The shuttle service from the station is also a wonderful benefit.

Upon check-in, there was a strong smell of cigarette smoke coming from a neighboring room. Despite raising it immediately, it took over an hour and multiple follow-ups before the issue was taken seriously and resolved. The delay was frustrating, especially late at night. If the team had acted promptly, it would’ve completely changed the tone of my arrival and I would’ve given this hotel 9/10.

Great hotel with a wellness & relaxation spa. ATM & Seven 11 in the complex for a few odds & ends. Was great not leave the hotel for this as winter & cold. Moreover, we were unaware we would be charged to use it. But it's worth it at least once. It's not a classic pool but a huge complex designed to distress your muscles & grab some peaceful time. The hotel has an executive client base, too, but don't the business attire turn you off. Shuttle bus every 15 mins to from Osaka station makes makes the transport accessible to the hip areas of Dontonbori & Shin-saibasi. This wants to be everyone's cup of tea as it's extremely high-end.& the hotel is a huge complex.

The room wasn't made up one day & was total inconvenience to meeting our Japanese friends. Never had this before in 6 star hotel. It's wasn't nice experience on the night meeting friends from Osaka

This hotel has a train station underneath which is so convenient. We used that train to go for a trip to Kyoto. It also has wonderful restaurants and shopping. There is a free shuttle bus to the Osaka station where we went to get the bullet train to Tokyo. Tanemura Nobuaki who was chief of front desk service was exceptionally helpful, his English is excellent and he showed me everything I needed, even how to get to the nearby swimming pool. The buffet breakfast was also very good.

The shuttle bus between the hotel and Osaka Station was fantastic! It runs like clock work every 15 minutes to and from each point. Surprisingly throughout the day the bus actually fills up (28 seater), but as mentioned, it's a short wait till the next one comes.

Expected the room to be a little bigger. We opted to stay in one of the newly renovated rooms, though comfortable, would have preferred that the descriptors and photos be more realistic in helping guests decide what kind of room category to choose.