The location is excellent because of fast, out-of-the-weather access to Tokyo Station via Yaechika underground shopping. It is also within an easy 10 minutes walk of Nihonbashi Station and Takashimaya Department Store. The single rooms are a little small and could do with a larger table but otherwise fine. The rooms seem well insulated for noise - one of the few hotels in which I've been able to sleep well.

The breakfast is fine for shorter stays but after 2 weeks, I was thinking some more choice would be nice. I had a complaint about the toilet not being cleaned one day and it took the use of Google Translate to get the message across but most staff have good English. I've stayed there 3 times so that was a rare occurrence.

- polite, friendly and hospitable staff (except for the maid Sunita); - clean, new rooms; - the hotel and the room have everything you need, including laundry; - good location, close to the central station Tokyo, Imperial Palace, Ginza, shops and restaurants; - good hotel, overall I liked everything

- really lacks a wardrobe and shelves for clothes; - the maid on the 12th floor Sunita is rude and impolite; - the hotel charges for calling a taxi; - there is some building construction opposite the hotel, at 6:40 in the morning the noise starts, which is very audible in some rooms; after I was moved to a far room, the problem was solved.

The most strategic location in Tokyo. It is located around 3minutes away from Tokyo JR - Yaesu Central Exit. This exit brings you straight to the Shinkansen entrance and to the left and right as you walked in the station will lead you to other JR exits as well as Maronouchi’s Area. A great hotel to stay if this is your first trip to Tokyo. And hotel is very near Takashimaya which has the Ginza line station- Nihombashi. Comuting is super convenient to anywhere in Tokyo especially places around the Yamanote line. The hotel also gives.a Muji vibe and the property looks bright and new.

Nothing to comment everything is good.

The hotel is in a very useful location, it was easy to find once I arrived at Tokyo Station and everything you need is nearby (delicious food places, coffee, convenience stores, train and subway stations etc). The staff were friendly. The room was extremely clean and kept clean by the staff during my stay (thank you!). It was a busy place, yet my hotel room was always quiet.

Minimal to say here. I did not have breakfast as it was a continental style breakfast. If breakfast was expanded to a cooked breakfast (western or japanese style) I think I would have paid for it.

The location, next to JR Tokyo Station, is superb for planning your trip and traveling around Tokyo. Additionally, the hotel provides luggage deposit prior to check-in, which is excellent.

The hotel is rather small for two people, and the only available option is a double bed, which may not be the best choice for a couple staying together. Another downside is that the hotel doesn't provide shower caps, which can be frustrating for the ladies.

Staff was exceptional. Shimochi-san the parking attendant started our stay off with a friendly smile and a welcoming attitude. She also helped us a lot with directions during out stay. Your Front desk was also very accommodating especially when we had to change rooms on our final day.

It was nice being close to the station but with my mother being transported by wheelchair not having access to Yaechika, a convenience store or a place we could stop by for a quick snack or morning coffee was a minus. That of course is my fault for not doing good research but we were happy with our choice of hotels in the end.

We had an absolutely wonderful stay at this hotel and would highly recommend it to anyone looking for comfort, convenience, and exceptional service. The location is perfect — centrally located with easy access to major attractions and public transport, making it an ideal base for exploring the city. The breakfast was another highlight — fresh, delicious, and with a wide variety of options to suit different tastes. The staff were attentive and made sure everything was perfect each morning, which really set a great tone for the day. What really stood out were the thoughtful touches in the room. The hotel provided incredibly soft and comfortable pajamas, which made relaxing after a long day feel extra special. Additionally, the personal care items were high-quality and well-stocked — from premium toiletries to small but thoughtful amenities that made our stay feel truly luxurious. The attention to detail and the care shown by the staff made our stay feel personalized and comfortable. We left feeling refreshed and well taken care of — we can’t wait to return!

Close to Tokyo station Has space for bags 🎒 Umbrella covers at lift door The dinning area during the daytime turns into a work space or space to chillax to have some free drinks and charge yr devices Staff are super sweet and always check if your all good 👍 😊

The window doesn't open for fresh air The beds are abit hard and u have to book breakfast a day before which I didn't know about and was disappointed when arriving to the reception floor early in the morning to be told no you can't enter. Hotel is a little hard to find seems to have 3 entries which was confusing

Location - next to two very popular stations that has tons of shops nearby for you to do shopping at. It's also not far from Ginza station itself with all the glitzy shops if you're into that. Facility - everything was clean and tidy. Employees also clean up the room really well. FYI - I generally don't like to receive room service so always ask for no servicing to be done, but at this location they will do one every three days no matter what and they were great. Employees - super friendly and helpful. It's be great to get the automated check out systems though, so we dont have to hover around and wait to do that.

Window does not open, and as someone who usually likes to crack open the window during the morning it felt a bit stuffy. But it wasn't such a big deal as I got up and out soon enough. From the room I stayed at, absolutely no view. But i suppose that's Tokyo standard

This was my second time staying at this hotel, the previous was 1 year ago. Love how friendly the staff were and they spoke good English. There was a complimentary coffee/tea corner which we could take whenever we like. Rooms were very clean and spacious (had 2 large + 1 small luggage and still had sufficient walking space around the room). During check-in, they gave complimentary drink (you could choose between bottled green tea or alcohol can drink) and skincare item (choose between skincare set samples or masks). Hotel is located very close to Tokyo Station & Nihonbashi Station, and within walkable distance to Ginza area (if not, just 1 train stop away from Nihonbashi Station). Many food choices available nearby. It was nice that the Airport Limousine bus was just a 6 minute walk away.

There was nothing I dislike about this hotel.