Staff was fantastic. Food was great - gym in particular was excellent esp the pool. I also did two spa service which were wonderful. Attention to detail through and through. The room was surprisingly large. I was here for the Tokyo marathon and the hotel even surprised me afterwards with an after marathon health food gift.

I can't think of anything -

The facilities and the staff. Except for the reception, all of them were very kind and responsive. Everyone from in-room dining, laundry service, house keeping, health club, and the staff at the entrance provided impecable services and made us feel very welcomed.

Low value for money. There was a line at the breakfast with more than 20 mins wait to get in at 07:00AM, which is the opening time. In my opinion this is unacceptable. The food selection was not that varied. Compared to the other departments, the reception needs to step up their game. They were not as warm and welcoming or particularly accomodating. Nobody picked up the phone on 4 separate occasions, and it was a hassle to prolongue our stay.

Our stay at your hotel was exceptional! The service truly stood out, especially when a staff member accompanied us to the Shinkansen. This thoughtful gesture made navigating so much easier and stress-free. We also want to commend the room service ladies who handled the turn-down service. They were incredibly kind and friendly, adding a personal touch to our stay. Thank you for making our experience so memorable. We will definitely be recommending your hotel to others!

A little on the dearer side however still worth the price.

Well this hotel is without exception the best I have experienced. We opted to have club lounge access which made the room extremely expensive but the club lounge was just wonderful with food and drink options outstanding. Location perfect virtually at Tokyo station. We took the Haneda airport electric trains but in hindsight with all our luggage wished we had taken a taxi. The room was beautiful, pyjamas so gorgeous I had to buy some to bring home, the staff were charming and the club lounge breakfast was unbelievably good and made to order. Cocktail 2 hours was first class. Views phenomenal of city & sky tree and the meet & greet service when you get off the train at Tokyo station took the stress out of our first visit.

This hotel is on another level superb. It was so expensive though, by a big margin far the highest price per night than we would usually pay but you get what you pay for in quality of service, quality of everything. The club lounge was out of this world amazing. I would have stayed another night pre cruise but Yokohama hotels were 1/3 of the price.

This was our first stay at Shangri-La Tokyo, and it exceeded all expectations. The location was incredibly convenient, situated right next to Tokyo Station with abundance of shopping and food options. The in-room dining was exceptional—every dish we tried was exquisitely prepared and absolutely perfect. Our room was the epitome of luxury, and the 24-hour gym was a great convenience for my son. The in-room amenities were thoughtfully curated and of outstanding quality. We've stayed at many five-star hotels around the world, but this one is, without a doubt, the definitive winner.

The entrance was not obviously easy to spot.

The visit exceeded our expectations and we have visited 4 different 5 Stars Hotels in Tokio. The feeling when you enter the Hotel, you feel like you are in another world. Beautiful flowers, music everywhere. Elevator was so nice with the chandelier on the ceiling, Location - TOP!! 1 minute walk to Tokio Station. Reception, Breakfast, Swimingpool, latecheck out, limusine service, Rooms... everything was perfect. The staff - the best in Tokio, because there were so nice - not fake, natural and helpful. We also left the whole luggage in hotel when we went to Kyoto - 4 huge pieces - No Problem. We loved every minute of our stay!! We will definitely come back.

Breakfast was very good with nice variety of food available. The staff at the restaurant were wonderful, the service could not have been better. Being alone I observed the staff and customers and noticed one of the staff, Sujeen Houg, always went above and beyond what was required of her. The entire staff at the Horizon lounge were fantastic. Everyone working at that hotel made me feel welcome and important.

You must be kidding.

I love that. It was right across from the train station with many restaurants to choose from. It is centrally located.i loved our corner room.

We were surprised to be charged $62 for 2 glasses of wine in bar area. We were first told there was a $15 per person cover for bar area for entertainment in addition but this was waved. (The pianist was on break almost the whole time we were there. ). I would skip this area in the future.

Excellent hotel. Great service from all staff. Everyone spoke English and very willing to help out if needed. Great food in restaurant and room service. Will be back here on our next trip to Tokyo since we feel its our home from now on.

Decorators should not include tub inside the shower. Though ok, but just find the placement odd. Also the glass wall between the shower and bed is very odd.

The hotel was beautifully appointed and the location was amazing (right next to train station). Our room was large and had an incredible view overlooking the city. We loved all the common areas and had a number of delicious meals at the hotel, including room service. The staff was incredibly helpful. We loved coming home after our long days of touring, and getting whisked away to the 28th+ floors to overlook the city.

Of course it was expensive - but it is Tokyo!